Serial no problems installing cs6 master on a new mac

got a new mac, trying to install CS6 master,, getting a "cannot validate serial number, contact customer support" error

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

Similar Messages

  • Does anyone have problems installing CS6 Master Suite from a DVD on a Mac?

    I'm trying to install the CS6 Master Suite on a mac that has OS X Moutain Lion on it. I keep getting an error message that the software can't be verified and that it may be counterfeit. I purchased the DVD from Adobe directly and it appears to have the proper paper work that signifies that it is a legal copy. I have been in contact with tech support and they tried to help but it didn't work. Also, Adobe certified the serial number so there isn't anything wrong with it. Does anyone else have any suggestions?
    Thanks

    Thanks for the response. The only problem that I have with downloading the trial is that A) I have DSL internet connection and it is extremely slow when downloading such a large file. That is why I opted to get the DVD. Because my optical drive kept spitting out the DVD, it has a few scratches on it. Will this create problems if this problem is corrected in the future? Should I request a new DVD? Also, B) there are features in the Master Suite that are not included with the trial download. Once I have most of the other programs downloaded and installed, how can I get the other features in the full version of the Master Suite that are not included in the trial?

  • I'm having problems installing ps cs2 on a new mac book pro

    Im trying to install ps cs2 on my new mac book pro and i get a message that says unable to in stall contact the software company.  I've used this on two other computers. the last computer had issues and dumped photshop onlong with other software. 

    You won't be able to install CS2 on a new Intel-based Mac.
    CS2 for Mac was written for PPC-based Macs and will not install or run on new Macs.

  • Trying to install CS6 master collection to new computer. Every single time I try to download cs6 it randomly stops at the very end when it's almost finished. I have tried all of the trouble shooting options. What else can I do?

    I just recently purchased a new computer. I'm trying to download CS6 Master Collection. I have tried all of the trouble shooting options given on the website. It will start the download fine and then when it's almost completely finished it just stops. What can I do? I have tried several times and this happens every time.

    how many browsers should I need to try --- starting my third

  • Installing CS6 Extended on a New MAC i've purchased.

    I think I already know the answer to my question, but I recently I ventured into a MAC system and have already installed CS6 extended on 2 seperate windows based machines at home , Can I install this version on my Mac also ?If not how do I set about purchasing a MAC os version from Adobe ?

    There are two things working against your first diea...
    1) You are only allowed to install/activate on two machines, so adding it to a third won't work without deactivating one of the others.
    2) PC software versions cannot be installed on Macs, and vice versa.
    If you want to purchase a new license for CS^ for a Mac you should be able to find whatever CS6 you are talking about at the page linked below...
    Purchase CS6 products:
    http://www.adobe.com/products/catalog/cs6._sl_id-contentfilter_sl_catalog_sl_software_sl_c reativesuite6.html

  • Hi, I just installed CS6 master collection from order history and when I try to enter Serial Number it tells me that: Serial number you provided is valid, but qualifying product can not be found on this computer. Then it gives me options under drop down m

    Hi, I just installed CS6 master collection from order history and when I try to enter Serial Number it tells me that: Serial number you provided is valid, but qualifying product can not be found on this computer. Then it gives me options under drop down menu but Master Collection CS6 is the only one not appearing in a drop down menu.

    Your CS6 must have been purchased as an upgrade.  What it is asking you to select/provide is the name/serial number of the previous version you purchased that qualifies you to install and activate the CS6 upgrade version... this would be likely be one of CS3 thru CS5.5.
    Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
    http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

  • How to install CS6 Master when serial number deemed invalid?

    I installed CS6 Master on my PC but had to reinstall Windows 7. I can't now reinstall CS6 Master as the serial number is not accepted.

    Contact support directly by web chat or phone.
    Mylenium

  • Install CS6 Master collection problem

    my compuster is window 7.
    I tried many times to install CS6 Master collection, but it alwasy showed "Installation Failed".
    I restarted my computer. but it still didn't work.
    I exited all application, but it didn't work, either.
    what should I do?
    thank you

    Troubleshoot with install logs
    Mylenium

  • I had my hard drive cleaned and cannot install cs6 master collection from disk.  I am getting error message failed to initialize.  please download adobe advisor support.  I have a pc and am using windows 8

    I had my hard drive cleaned and cannot install cs6 master collection from disk.  I am getting error message failed to initialize.  please download adobe advisor support.  I am using a pc and have windows 8.  Please help.

    start at the top and work your way down applying applicable fixes until your problem is resolved.
    if cc (win):  https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
    if, your error is:
    "Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."
    first, rename OOBE Folder to OOBE.old.
    to find OOBE:
    64 bit win OS: Program Files x86\Common Files\Adobe\OOBE
    32 bit win OS: Program Files \Common Files\Adobe\OOBE
    mac os: HD>library>application support>adobe>caps
    mac os: USER>library>application support>adobe>OOB
    if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
    if you're using a dvd to install:
    copy the disc contents to a desktop directory and install from that directory.
    if you're using a mac:
    1. Try to Create a new user account in Mac with Administrator Priviledges.
    2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them
    3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.
    4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.
    5. Start the installation again.
    if everything applicable above fails, check your installation logs:
    http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

  • Installing CS6 Master Collection Student and Teacher Licensing

    I am installing CS6 Master Collection Student and Teacher Licensing; I am in the middle of the process when I get a dialogue box asking for a second serial number for the Acrobat X Pro, I tried to add the initial serial number in order to start the install and it says it is not a valid serial for this product, what can I do?
    This is suppose to be included in the suite right? why is it asking me for a second SN?

    Contact support directly by phone or web chat. Nobody here can straighten out serial number issues. If you have older versions of Acrobat installed, uninstalling them or running the Creative Suite Cleaner Tool and Acrobat Cleaner Tool may resolve any potential conflicts.
    Mylenium

  • Installing CS6 Master Collection

    I had a prerelease version of CS6 Photoshop on my Mac and now I'm trying to install CS6 Master Collection and it wil not let me install Photoshop, it says there is a conflict with a previous or prerelease version and it needs to be removed before installing the new version.  I uninstalled it but I still cannot install Photoshop, same error message.  Any help would be greatly appreciated. Thanks

    after uninstalling use the cleaner: http://www.adobe.com/support/contact/cscleanertool.html
    then install your master collection.

  • Install CS6 Master edition on desktop and laptop

    Can my company's IT dept install CS6 Master edition on my office desktop, and the office laptop I use when not using the office desktop?
    I currently have CS5 Standard installed on my office laptop, and requested an upgrade to CS6 Master Collection for use on a spare desktop at the office - since it has more RAM. I would still like to use the CS6 on the laptop - when not using the desktop.
    Most of my day involves using MS Office, Revit, Bentley Architecture and Sketchup. I use Adobe software a few times a week, and moreso when there are deadlines.
    The two computers will not use Adobe simultaneously.

    Hi there,
    The Adobe product license agreement allows the primary user to install the product on a primary computer and also on a home or laptop computer for his or her use, provided that the two copies are not used simultaneously. So if a license is assigned to you, then you can install the product on your Office computer as well as your Laptop.
    You’ll find License Agreements for all Adobe products online here: http://www.adobe.com/products/eulas/
    Regards,
    Jairaj

  • I have just re-installed CS6 Master and it would only doewnload 1gb of the 3gb  of updates before it refused to download the remaing 2.2gb because it couldn't update the Application Manager. WHY? It was updating okay before I re-installed it.

    I have just re-installed CS6 Master and it would only doewnload 1gb of the 3gb  of updates before it refused to download the remaing 2.2gb because it couldn't update the Application Manager. WHY? It was updating okay before I re-installed it.
    Further, it sends you top the Analyser which is no longer supported and it sends you to a page for CS6 which refers you back to it at the bottom. THere was no reference to Application Manager in the log file, only Extension, Restart and Font managers.

    Eventually found the patch  on Google Search. Its in CC and includes the CS versions.ApplicationManager8.0_all.exe

  • Installed cs6 master collection wont install all the components for photoshop , after effects or FB yet everything else is fine

    installed cs6 master collection wont install all the components for photoshop , after effects or FB yet everything else is fine

    Alanh61734259 are you receiving any specific error messages in the installation log files?  You can find details on how to locate and interpret the installation log files at Troubleshoot with install logs | CS5, CS5.5, CS6, CC.  You are welcome to post any specific errors you discover to this discussion.

  • Installed cs6 master collection but creative cloud keeps asking for renewal of subscription... I just paid $1500 for this program i don't need a subscription

    installed cs6 master collection but creative cloud keeps asking for renewal of subscription... I just paid $1500 for this program i don't need a subscription.. How can i stop this from happening so i can use my CS6 Master Collection

    See if the following helps:
    How do I prevent Creative Cloud from taking over my CS6 perpetual license?
    https://forums.adobe.com/thread/1584746

Maybe you are looking for