Serial not accepted

MAC OS Mavericks. Just purchased PS Elements 12. Downloaded and tried to install. The serial number is not accepted. Could be a languages conflict? I use italian on my mac but PSE12 is english. Adobe customer service couldn't help.

See if anything here helps:
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html

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