Serial not working for Acobat X

Hi, I've just installed a new version of CS5. I was using the trial version for a few weeks and I realised that Acrobat Pro was not installed.
Not to worry I thought.
Today, I bought the serial for Design Premium CS5 and rang Adobe to confirm that we would recieve Acrobat X serial upon purchasing the serials.
They said we would.
Indeed, I did get two serials. However, one was for CS5 Design Premium (which worked!) and the other was for Acobat 9 Pro which does not work with my installed trial version of Acrobat X.
Can someone from the Customer Support team please help as I currently have a trial version of Acrobat X that's still asking for a serial.
Ta
Adrian

Creative Suite currently ships with Acrobat 9 - *not* Acrobat X.
Because of the way the license manager operates, you always get two serial numbers - one for CS, and one for Acrobat - but serials for Acrobat 9 will not of course work for Acrobat X, trial or no trial.
Acrobat X Pro will be included in the next dot release of CS5, details of which will be sent automatically to customers with a support subscription plan. At this time we cannot give any more information on dates, prices or upgrade paths.

Similar Messages

  • Photoshop CS4 serial not working for 64 bit

    Ok heres the story, ive been using my copy for about 8 months straight without any problems, yesterday I start up photoshop as I do every day and BLAM, it tells me the serial Ive been using is no longer valid.
    When i try to re enter the serial it gives me a big fat red cross.
    The weird thing is that the 32bit version seems to work just fine.
    I already tried re installing the program, used the CS4 cleaning utility and whatnot, but still the same problem, 64 bit asks for serial, 32bit works, I have 8 gigs of ram in my rig and hate to let it all go to waste by using the 32 bit, so if anyone has any clue about my problem, please share.
    Cheers

    Sounds like a specific part of the licensing service does not launch. Have you checked your event viewer and your Services panel?
    Mylenium

  • Acrobat 9.0 serial not working for Acrobat XI update (Mac)

    The subject line says it all. When I try to run my newly downloaded XI update, it requests a serial number for a qualifying product. I have Acrobat 9.0.0 Pro installed, and when I try to run XI, I get a window reading: "Serial Number you provided is valid, but a qualifying product could not be found on this computer."
    Then I manually input the serial (correctly--I've triple checked), select Acrobat Professional 9.0 for Mac in the pull down menu and click "Next." I get an error message saying, "This serial number is not for a qualifying product. Please try another."
    What the heck?

    start here, http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
    if that info fails to resolve the problem, contact adobe support  https://helpx.adobe.com/contact.html

  • Serial not working for CS6 Master

    Hi there, I uninstalled my Adobe Master Collection and re-installed it, only to find the serial no longer working. What's the best way of fixing this?
    Also how can I prevent this happening in future? Thanks in advance!

    Best to Contact Customer Care.

  • I purchased Adobe photoshop elements II and Adobe premiere elements II. They are both on one disc. My computer crasded and I had to reload Windows. I only have one serial number and it only works with photoshop II. The same serial number will not work for

    I purchased Adobe photoshop elements II and Adobe premiere elements II. They are both on one disc. My computer crasded and I had to reload Windows. I only have one serial number and it only works with photoshop II. The same serial number will not work for Premiere. I dont have any other serial numbers. What do I do???

    Static_Unit
    I am getting a bit concerned about what is happening in your situation. Yesterday you posted your question in at least two different forums, one of them being here in the Premiere Elements Forum.
    Don't Have Serial Number for Premiere, Only Photoshop?
    Wherever you posted, the reply was to contact Adobe via its Adobe Chat. It is the only one who can sort out this matter for you.
    In the thread cited above I offered to help you with the difficulties that you were having visualizing the Adobe Chat in its web page. I was waiting for your follow up on that in the above thread. Instead, I find your same question in a new Adobe Premiere Elements Forum thread this afternoon with no refer the prior threads or prior recommendations given you.
    I will also mention again...when you buy the Photoshop Elements and Premiere Elements bundled in one packaging and with installation files for each on the same installation disc, each program has its own serial number. The Photoshop Elements serial number does not work for Premiere Elements and vice versa. The serial numbers are on labels on a box which houses the installation disc envelope(s). So, if you purchased both programs and found the Photoshop Elements serial number, then the Premiere Elements serial number should be in a label right underneath the label with the serial number for Photoshop Elements. I recall writing this in your yesterday's thread on this matter.
    The moderator will no doubt be along shortly to close or delete this thread. So, just in case, please bookmark your yesterday's thread cited above so that we can continue this communication which is trying to help you.
    Thanks.
    ATR

  • I have a licensed copy of Adobe Acrobat X Pro for Windows.  I recently switched over to MAC OS and would like to move my Adobe X Pro over but the CD will not work for Mac OS?  Can anyone assist me with this conversion?  Best,  James.

    I have a licensed copy of Adobe Acrobat X Pro for Windows.  I recently switched over to MAC OS and would like to move my Adobe X Pro over but the CD will not work for Mac OS?  Can anyone assist me with this conversion?
    Best,
    James.

    you cannot use your pc license to install on a mac.  you would need a separate license (and serial number) for that.
    adobe allows platform swaps, but only with the latest (xi) version, Order product | Platform, language swap
    your option to use acrobat on a mac are to upgrade to acrobat pro xi and change platforms, use a windows emulator (parallels/boot camp etc) on your mac or swap with a third party.

  • I have an hardware issue with my iphone 5 64gb. its lock button in not working. for a fact i know that it can be replaced but my question is this that do they require the bill or anything to replace or they only require the phone in usa

    i have an hardware issue with my iphone 5 64gb. its lock button in not working. for a fact i know that it can be replaced but my question is this that do they require the bill or anything to replace or they only require the phone in usa

    Warranty and support is only valid in the country of origin.  The only exception being the EU where a device bought in any EU country can get warranty or service in any EU country.
    Warranty is determined by device (serial number), no documentation required.
    Apple does not repair devices, they replace them.  For that reason, ensure the device is backed up and any pictures take with the device are copied off the device prior to going in for service.

  • I have an event in my calendar that was sent by someone who does not work for the company anymore and I am reminded 2 times a week. How can I remove it?

    I have an event in my calendar that was sent by someone that does not work for the company anymore and I am reminded 2 times a week. How do I delete it?

    Tap on the event to open the event. Click the 'Edit' button in the event bubble, then press the 'Delete Event' button at the bottom of the Edit pop-up. It's a little different for events that come through Microsoft Exchange, you tap the event to bring up bubble and click the 'Details' button, and then press 'Decline' to remove the event.

  • IPhone 6 External Mic not working for Siri/Dictation

    I am finding that the external mic on my iPhone 6 works for phone calls and voice memos, but does not work for Siri/Dictation.  When I plug in the earbuds, they work for everything (including Siri/Dictation).
    Was chatting to Apple support who had me reset all settings.  I thought that worked, but realized that after a reset, Siri is off and I was talking to "Voice control" (which works).  When I turned Siri back on, it does not work.
    I have two questions for the community to see if you can help:
    1- I have been assuming this must be a software problem since the mic does work for non-Siri access.  But is that true?  Is there a hardware component that Siri depends on which could be faulty here?
    2- If it is software, what action should I try to address it?  I have done a reset all settings already and that did not help.
    Doug

    Hi, everyone.  I talked to Apple Genius at Apple Store last week, she said it should be a software issue and I needed to reset my iphone 6 plus as a new device and I can not use the backup restore from my iCloud, it was because the microphone bug or glitch can be in the backup also. Ok, followed her advice, erased all contents and set my iphone as a new device , the microphone worked for an hour, but went bad again.  I used "voice memo" app from Apple to test the microphone. It is the best tool since it doesn't involve any provider's network and it doesn't need another person's phone to listen and test.  If you can hear your voice recording clearly, then the mic works.  I tested it 3-4 times a day for a few days now, half of the time the mic doesn't work.  So, set as a new device isn't working. The issue is intermittent and it comes and goes as it likes, so very annoying. I carry my Apple EarPods with me in these past few days ust in case I need to make important phone calls.  Will need to go back to Apple Genius this weekend for sure.  Will give update after the weekend.

  • CALLER ID not working for International incoming calls

    Hi,
    I've a strange issue where CALLER ID not working for International incoming calls, it shows INTERNATIONAL UNKNOWN NUMBER in the phone display, but the number shows correclty in Verizon Call assistant !!!
    Any clue?

    yashshankar wrote:
    Hi
    I recently  purschased an Online number but the caller id does not work for incoming calls.How do we resolve this problem?.
    Regards
    Yash
    You didn't mention what country your Online Number is in.  Not all of Skype's Online Numbers are eligible for use as Caller ID when calling telephones or sending SMS messages.  If your number is from one of these countries (Chile, Denmark, Estonia, Hong Kong, Poland, Sweden, the UK and the US), then it can be used this way.  Otherwise, you can use a mobile number from countries other than Japan or Mexico as Caller ID with Skype, after the number goes through a verification process where Skype sends SMS messages with codes to that number.
    To get to these settings, log into your Skype account here on the Skype web site using the "Account" link at the top of this page.  You'll see a screen that would include your current Caller ID settings, and a link to change that.  If your Online Number is from one of those countries I referenced above, just select it and you're done. 
    Hope that helps!
    Patrick
    Location/Ubicacion: Arizona USA
    Time Zone/Hora Local: UTC/GMT -7
    If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
    Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
    I am not a Skype employee. No soy un empleado de Skype.

  • Select All in a table does not work for Drag and Drop

    Hi. I am using Jdeveloper 11.1.1.2 but have also reproduced in 11.1.1.3.
    I am trying to implement drag and drop rows from one table to another. Everything works fine except when I do a Select All (ctrl-A) in a table, the table visually looks like all rows are selected, but when I try to click on one of the selected rows to drag to the other table, only the row I click on is dragged.
    I tried setting Range Size -1, fetch mode to FETCH_ALL, content delivery to "immediate" but nothing works.
    I even have reproduced not using a view object but just a List of beans with only 5 or 10 beans showing in the table.
    Does anyone know how to get Select All to work for a Drag Source?
    Thanks.
    -Ed

    Frank-
    OK, thanks for looking into that. I also submitted this service request, which includes a simple sample app to demonstrate the problem:
    SR #3-2387481211: ADF Drag and Drop does not work for rows in table using Select All
    Thanks again for the reply.
    -Ed

  • Form Designed in LiveCycle will not work for End User

    Please Help!
    I am a newbie to Adobe LiveCycle but recognized the utility in the program, so decided to give it a while to try and streamline some of my employer's forms.  After spending too much time learning how to design a form (much to the dislike of my boss), I am finally going to have to ask for some help.  So here's the deal:
    I've designed a dynamic pdf in LiveCycle with two master pages and two repeating flowed subforms.  The first repeating subform is basically an expanding table intended to be used as a photographer's log where they can log each photo taken with the camera.  The expanding table has some code with a button at the top for the end user to enter the number of photos on the photo roll, click submit, and table expands to however many instances of rows are needed for each photo that was taken.  The second subform is basically an image field and text fields used as photo captions/photo compilation pages.  When the end user clicks submit on the first subform to expand the table, I also have javascript in that click event to also create same amouint of instances of the second subform (the photo compilation page(s)).  Each text field for the photo caption on the second subform is populated by the data entered into the photo log table cells.  I was able to find a script to correctly populate those fields for each instance of the table.  Wish I had the form here, but it's at work at the moment.
    My problem is this: I've scratched and clawed to get all of the forms expanding correctly and the scripts populating each instance of the fields correctly and everything works great in LiveCycle preview.  I then saved the form as PDF for use by my field crew personnel (whom all use, at the very least, Adobe Pro 9, but most Pro X).  I sent the new form to them and they move it to their desktop, open it with Adobe Pro, and populate all of the fields and everything works swimmingly.  However, once they save it, it gets all jumbled and they can't even print it.  We even thought we found a workaround by entering all data and printing to PDF, but even that has turned out to not work.  I checked to make sure that I designed and saved the form in LiveCycle for use with the Adobe Pro versions, but still not working for my end users.
    Anyone have any thoughts on my long explanation??  Please HELLLLPPPP!

    The error(s) occur when trying to save the document.  I want each user to tell the first page how many rows they will need in the photo log table, so they would enter however many photos were taken in the box: "Number of Photos on Roll:"  ---> Then click the "Submit" cmd button.  That should expand the table.  Once it expands, it should also add the same amount of instances of the photo compilation page (2nd Page) as there are rows in 1st page table.  Then the user will populate each cell of the table on page 1 with data.  The data entered into the page 1 table cells will populate the text fields (photo caption) in Page 2 once the user clicks on the "Populate Captions!" cmd button in the lower left corner of the table on Page 1. 
    The problem is in the distributing of the form to the user so they can save the form after populating the data.  I did a test run this morning and for some reason it did do the "print to PDF" correctly for 5 photos on the roll (though this has not been happening every time and especially for a large number of pages, ie. 80 photos).  However, after entering the data for 5 rows on page 1 and then populating the 5 photo compilation pages, I saved a copy as "Save As PDF" and closed the document.  Then re-opened the copy in Acrobat Pro X.  The new copy:
    -had 5 additional rows added to Page 1
    -Duplicates of some of the fields
    -Only retained the 1st instance of the Second Page (Photo w/ Caption) and not all fields were populated
    Again, this all works fine in the LiveCycle Preview but not anywhere else.  I do not have this set up to be linked to an external data source (YET) but there is javascript in the cmd buttons.  I also do not want to distribute this form to end users and then collect the data back from them.  I want them to be able to save a copy of my LiveCycle designed form, open in Adobe Pro, populate the data and save as many copies as needed for form production.

  • Wake on Demand: Not working for some services, others OK

    I haven't been able to figure this problem out... Wake on Demand for a previous generation Mac mini running Snow Leopard 10.6.8 works for things like a CrashPlan automated backup but does not work for things like remote SSH login or Screen Sharing. In all cases, the services are being originated on a latest generation iMac running Mac OS X Lion (10.7.2).
    While it's not an earth-shattering event to get off my backside and walk over to the Mac mini across the house to press its Shift key to waken the thing, it gets rather old to have to keep doing so, especially since CrashPlan automated backups are taking place while the Mac mini is otherwise asleep (the sleep indicator is slowly pulsing).
    I've been through the Apple tech notes regarding Wake on Demand for Snow Leopard 10.6 and have ensured that AirPort and its network are at the top-most position in their respective lists. Other than that, I'm not sure what else I can do. Wake on Network is enabled in the Snow Leopard Mac mini's network System Preferences and there doesn't seem to be any on/off option in the AirPort Extreme base station (just recently updated to 7.6 firmware).
    Any thoughts... hints... suggestions?
    One final note: this Mac mini is new as of July 2011; just days before the latest generation of Mac mini came out. It came pre-installed with Snow Leopard and, as soon as the users of this mini find software replacements for the old PPC style applicaitons they're used to using, will be upgraded to Lion. However, I feel a bit unsettled in making the move to Lion if I can't get a Snow Leopard feature to work properly. There's no telling if the Lion upgrade will actually fix this behavior or make it worse.
    Thanks in advance.

    I don't think you can wake on network with a closed lid. Try keeping the lid open and putting the machine to sleep. Does it work?

  • DNS not working for some computers

    We have a SRP521W router and is set up with one SSID for wireless. In our office all the computers (5) can connect but only some may get on the internet. I have a laptop I am testing with and it will not connect, wired or wireless.
    I found an article relating to flushing DNS, tried that, no luck.
    I found another that said I should try setting my DNS to 208.67.222.222 and this worked, internet works fine.
    I tried rebooting the DSL modem and router, tried many different things but am not a networking guru so I am just not sure why the DNS is not working for one computer but works for another, connected to same LAN or SSID.
    Thanks,
    Brad

    Though what Don posted is one way to accomplish it, I never add anything to my DNS and it works fine.  Windows DNS, in a default installation, will automatically forward to the root (.com, .edu, .gov, etc.).  So I always just point my workstations
    to my Domain Controller as their DNS and everything works just fine without any additional configuration.
    Guess I'm one of those who won't even trust Google for sharing a DNS, particularly when I have never needed to set up any forwarders.
    .:|:.:|:. tim

  • Thunderbird Mission Control Desktop/AutoConfig not working for some users

    I have the file: "C:\Program Files (x86)\Mozilla Thunderbird\defaults\pref\custom.js"
    It contains:
    pref("general.config.obscure_value", 0);
    pref("general.config.filename", "TMcustom.cfg");
    I have the file: "C:\Program Files (x86)\Mozilla Thunderbird\TMcustom.cfg"
    It contains:
    var promptService = Components.classes["@mozilla.org/embedcomp/prompt-service;1"]
    .getService(Components.interfaces.nsIPromptService);
    promptService.alert(null, "title", "testing");
    For most of my users the alert pops up fine when I start Thunderbird, but for a few it doesn't. All of the machines where setup with the same install script. If I log into one of the machines where it's not working as a different user, then it works fine, so I know the files are in the right spot. So why would it not work for specific users? Is there something in the user's Windows profile that could cause it to not work? Or are there any other suggestions?

    As it turns out this was a known bug that was corrected in the recent release of Java 7_65 and Java 8_11. Here is a link to the bug description in the database.
    Bug ID: JDK-8019274 RMI thread can no longer call out to AWT thread for webstart app

Maybe you are looking for

  • Apple ID appearing on another iPhone device (Sync confusion)

    Issue iTunes is sporadically requesting access to my partner's Apple ID account when downloading applications and trying to install the other iTunes account applications also when syncing takes place within iTunes. System software/accounts seems conf

  • Item not relevant for billing-Batch Split

    Dear all Item is not relevant for billing for Batch Split item. i have checked item category, item category determination and copy control. The scenario is working fine for local and export but for deemed export the item is not relevant for billing P

  • REGARDING ERROR MESAGE TRIGGER WHILE MAKING P.R AGAINST WBS ELEMENT.

    Dear FI/CO & PS Consultants,                                                 in which node shell i have to configure  for getting the error message while creating the PURCHASE REQUISITION when  my budget is excedding. Actually i  craeted WBS ELEMENTS

  • SharePoint Document Set Version Extension

    Before reading further, please note this is not a simple 'how do I enable versioning' and, as far as I can tell, nothing similar has been asked before... Instead I am looking for any solutions (3rd party or OOTB) or novel suggestions for an extension

  • BC Sets in QM

    hi, Please suggest is it possible to create a BC Sets for QM Module , if yes please suggest what the img nodes we take for the same waiting for your response Thanks in advance Regard Maashish