Serial # not working; getting kicked out of Adobe Acrobat

I've had to reinstall Adobe Acrobat 9 Standard and now it won't accept my serial #. My account page indicates the # is correct when logged in at adobe.com.

Hi scottr91145976,
Please let me know what exact error message do you get when you enter the serial number.
Refer this KB doc link if that might help:
Error "Invalid serial number" | Acrobat 9 | CS4
If this does not resolve your issue, then please Contact Customer Care
Regards,
Anubha

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Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you boot, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
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You can download Creative Suite 5 here:
Other downloads
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See the bottom of the page for a link

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http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/release/guide/uccx851rn.pdf
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Serial # not working; getting kicked out of Adobe Acrobat

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