Serial Number Access

When installing downloaded product, I entered the requested serial number as requested. It was considered invalid and I was unable to complete the installation. I checked the number provided with the purchased product both online and email. It was accurate and correctly listed. I also entered with the SN with and without hyphens without success. What's the problem??

Contact Adobe customer support for issues with serial numbers:
http://helpx.adobe.com/contact/index.html
Ken

Similar Messages

  • I Don't have access to the previous computer on which i installed the photoshop, the m bord is broken and i have a new computer, how can i reinstall on my new comp' with my serial number?

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    You are allowed to have two machines with activated installations, so if you only had one installation, you still have the option to install on a second without doing anything further than that.  If you originally downloaded the purchase thru Adobe then you might find a download link available in your Adobe account online.  You can also download thru the following page if you can find your version:
    Download and Installation Help -
    https://helpx.adobe.com/download-install.html
    You can have the first installation deactivated to free up the activation and have it available for another machine again as well.  YOu need to contact Adobe Support thru chat for that.  For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • I received an order number, a product key, and a password but no serial number.  Now I cannot access Adobe Premiere Elements 13 because it asks me for a serial number.

    I bought and installed Adobe Premiere Elements 13.  The download email provided me with an order number, a product key and a password.  I never received a serial number.  When I attempted to access the software, it required a serial number.  I now cannot use this product because I never received a serial number.

    Burr Leonard please be aware you are posting in a public forum.  I have edited your previous responses to remove your personal information.  If you do wish to continue responding via e-mail then please turn off your e-mail signature prior to responding.
    The suggestion provided by Kglad is information on how to redeem your redemption code.  Did you purchase from Adobe directly?  If not then it is likely you received a redemption code as opposed to a serial number.
    If your order is from Adobe directly then you serial number will be located under your account at http://www.adobe.com/.  You can find additional details at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

  • I uninstalled Adobe Acrobat Pro due to Windows 8 malfunction with starting up. I am trying to reinstall as I am an owner of the Creative Suite CS6 and I cannot access my serial number. I purchased the software in 2013 and never registered i, apparently. W

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    Hey beccac85068042,
    Adobe will provide you the serial number only if you are a registered user.
    Please refer the following link to know more on registration for Adobe products:
    Adobe product registration FAQ
    You might Contact Customer Care and seek help on the same.
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    Anubha

  • I bought illustrator 4 days ago. I didn't get a serial number but in order to access the program i need one?

    i bought illustrator 4 days ago. I didn't get a serial number but in order to access the program i need one?

    Sarah,
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    Have you registered it?
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    http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up
    or Adobe Support (phone),
    http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

  • My Apple Macbook hard drive crashed and I had to replace. Now trying to reload CS5 and having issues. When I click download from Adobe download page, a screen pops up saying "Access Denied". I have serial number, but don't even get to a page to enter. Ple

    My Apple Macbook hard drive crashed and I had to replace. Now trying to reload CS5 and having issues. When I click download from Adobe download page, a screen pops up saying "Access Denied". I have serial number, but don't even get to a page to enter. Please help…Thanks!!

    Make sure you have cookies enabled and clear your cache.  If it continues to fail try using a different browser.
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    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
    CS5: http://prodesigntools.com/all-adobe-cs5-direct-download-links.html

  • I'm being asked to provide a serial number when I try to access Illustrator after downloading it to my desktop. Where would I get a serial number for Adobe Illustrator?

    I'm being asked to provide a serial number when I try to access Illustrator after downloading it to my desktop. Where would I get a serial number?

    Normally you would get a serial number when you purchase the software.  Which version are you asking about?

  • I get an Invalid Certificate notice when I try to access my https site for my printer. The serial number is the same as used by another certificate. In IE I was able to proceed to this address, but Firefox won't give me that option

    I get an Invalid Certificate notice when I try to access my https site for my printer. The serial number is the same as used by another certificate. In IE I was able to proceed to this address, but Firefox won't give me that option

    Hello,
    Thanks for contacting Mozilla Support!
    Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.
    Note: ''This will temporarily log you out of all sites you're logged in to.''
    To clear cache and cookies do the following:
    #Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
    #Under "Time range to clear", select "Everything".
    #Now, click the arrow next to Details to toggle the Details list active.
    #From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else.
    #Now click the ''Clear now'' button.
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    Did this fix your problems? Please report back to us!
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  • I try to access my new Adobe Pro XI download to use it, and a message says "serial number not valid" or words to that effect.  I downloaded on Friday afternoon.

    I try to access my new Adobe Pro XI download to use it, and a message says "serial number not valid" or words to that effect.  I downloaded on Friday afternoon.  Why?  This should have been easy.

    Contact support by web chat to get your serial number issues sorted.
    Mylenium

  • Can't access Adobe After Effects CC - being asked for serial number

    Hi there,
    I've just spent an hour on a very slow customer chat box, and then it cut off.
    The guy gave me one suggestion: delete the database file from AppData > Local > Adobe > OOBE
    It didn't work.
    So, I'm not sure what to do. I can't access my product as it keeps asking for a serial number, but I'm on CC so I don't have one, as far as I know.
    Very frustrating.
    I appreciate any help you could provide.

    Hi TrickNick35 & Nerioo,
    Please follow the steps mentioned in the Kb Article mentioned below .
    CC Asking for Serial # http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
    Cheers,
    Kartikay Sharma

  • I'm signed in, I have my serial number, but the system won't allow me to access the server to download a replacement for my premiere eolements 10. What am I doing wrong?

    I lost my hard drive and am replacing a lot orf software on the new one.software. Bah!
    But Adobe premiere 10 won't allow me to access the server to download a replacemet.
    What am I doing wrong?

    Make sure you have cookies enabled and clear your cache.  If it continues to fail try using a different browser.
    PSE 10, 11, 12 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
    You can also download the trial version of the software thru the page linked below and then use your current serial number to activate it.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
    Photoshop/Premiere Elements 10: http://prodesigntools.com/photoshop-elements-10-direct-download-links-pse-premiere-pre.htm l

  • I have dowloaded Photoshop + Lightroom (subscription) but no serial number have been provided for Photoshop CC so I cannot access the product. Please help

    I have dowloaded Photoshop + Lightroom (subscription) but no serial number have been provided for Photoshop CC so I cannot access the product. Please help

    Thank you Steve. Will do it straight away.
    We can can continue talking this evening, no prob.
    Rgds
    Marco
    Il giorno 16/mag/2014, alle ore 19:12, SG... <[email protected]> ha scritto:
    I have dowloaded Photoshop + Lightroom (subscription) but no serial number have been provided for Photoshop CC so I cannot access the product. Please help
    created by SG... in Photoshop General Discussion - View the full discussion
    Hi,
    When did you make the purchase? Can you try signing out of the CC desktop app, and then signing back in?
    I'll see if I can get direct support sent your way as well. How much longer are you available for this evening? We can communicate directly as well if you prefer.
    regards,
    steve
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  • Re installing Premiere Elements 9. I have Serial number but no access to software cd.

    Re installing Premiere Elements 9. I have Serial number but no access to software cd.\
    fDoes anyone know how to go about this. Its so difficult to download old software with all of adobe's promotion of its newer stuff.

    Idcilienti2 you can download the installation files for Premiere Elements 9 at http://prodesigntools.com/photoshop-elements-9-premiere-elements-9-direct-download-links.h tml.  Please make sure to complete the Very Important Instructions prior to scrolling down the page and clicking on the download links.

  • Access Original Serial Number after Upgrade

    Hi guys, in a bind here...
    My Mac Pro needs to be wiped and all my software will have to be installed.
    My problem is that our editor has been let go and he stole our FCS 2 and FCS 3 upgrade disks and packaging.
    I still have FCS 3 installed, so I can access one of the serial numbers in the "About Final Cut Pro" window, although I'm not sure if that would be the original serial or the upgrade.
    Is there a way for me to find both serials inside of Final Cut? That way I can just borrow someone else's disks and then use my serials to reinstall?
    Thanks...

    Touche. But I'm afraid you took my comments personally.
    Sure, we kept them under lock and key. However, we assumed that they were with all of our other software in our locked file cabinet when we let our editor go. Now, 2 months later, we've discovered that they aren't there. Mistakes happen, no need to rub it in.
    I assumed there would be an easy solution...
    For anyone who needs to know, Apple has sent a new serial number for us. However, they were going to charge me $100+ for replacement disks. I'll just use my friends' disks and my new serial number.
    Lesson learned!

  • I cannot access photoshop (I have not received a serial number)

    When I try to open the program it asks me for a serial number to license the software, even though I've bought the photography plan on my account and am signed in. How do I access photoshop?

    Hi,
    Creative Cloud Photography plan is a subscription based service which does not required any serial number or any code.
    I would recommend trying the steps mentioned below:
    1. Launch the application which says you are in trial mode.
    2. On the Creative Cloud application trial screen, click on "License this Software".
    3. Sign in with your Adobe ID associated with your Creative Cloud membership.
    If this issue still persists then please check the below mentioned link.
    When I open my Creative Cloud application it asks me for my serial number?
    Let me know if you need more help.
    Thanks,
    Eshant Jindal

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