Serial Number Activation On Photoshop CS5 Upgrade

Upgrade does not Identify my previous CS3 Extended as valid for upgrade, even when I have selected it on the dropdown menu and submitted my valid Serial Number, which has been registered with Adobe on purchase.
Thanks
Adrian

HensonACW I would recommend contacting our support team. They can verify your serial number and determine the best course of action. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.

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