Serial number adobe has on file for me for my Adobe Acrobat 9 pro is not working

I lost the installation disc for my long time love Acrobat 9 pro.  I checked with adobe and the serial number they have on file for me is not working on my downloaded version of 9 pro.  I have a running copy of the software on another machine.
How can I solve this problem?

start here, http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
if that info fails to resolve the problem, contact adobe support  https://helpx.adobe.com/contact.html

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