Serial number become invalid

looks like my serial number has become invalid. how can I check the licence?
how can I call service?

Dear Mr Janszen,
Thank you for your answer. I read the user conditions in my Surfspot Vault and it says nothing about the limited validity of the software, see beneath in Dutch. It only says I can only install it on one pc. Do I have to contact Surfspot or Adobe for some new serial numbers?
Kind regards,
B. Kranenburg
Gebruikersvoorwaarden
- Dit artikel valt onder het door jouw (onderwijs)instelling/school afgesloten Adobe contract waardoor je Adobe CS6 Master Collection extra voordelig kunt aanschaffen, het betreft hier de volledige versie van de software - Adobe CS6 Master Collection mag en kan op één computer geïnstalleerd en gebruikt worden - Adobe CS6 Master Collection kent een tijdelijk gebruiksrecht, dit houdt in dat je alleen van het artikel gebruik mag maken zolang je als medewerker aan een (onderwijs)instelling of school verbonden bent - Het is niet mogelijk om Adobe CS6 Master Collection te registreren bij Adobe

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Old school with CS2. Haven't used in a while and am unable to use the program as it says my serial number is invalid. Customer service tells me the server for CS2 has been shut down. Then they sent me here for help. Does anyone have any advice?

I don't have a clue what I am doing with this. Here is my discussion with Customer Service:
Naresh: Hello! Welcome to Adobe Customer Service.
Naresh: Hi Mary.
Naresh: I understand you have been getting invalid serial number, am I right?
Mary Vance: Hi
Mary Vance: yes
Naresh: Please provide me with the serial number, Mary.
Mary Vance: I provided my serial number here
Naresh: Thank you for the serial number.
Naresh: Please allow me 2-3 minutes while I check your serial number.
Mary Vance: no problem
Naresh: Thank you.
Naresh: Thank you for being online.
Naresh: I would like to inform you that the server for CS2 products have been shut down by adobe since then you are not able to install the product.
Naresh: However, I will provide you the link to download CS2 application. Please visit the following link.
Mary Vance: will this allow me to reinstall Photoshop?
Naresh: Yes, Mary.
Mary Vance: ok...what is that link?
Naresh: Please clcik here to download.
Mary Vance: thank you....trying it now
Naresh: You are welcome.
Naresh: I will also provide you the link for further information regarding the installation of CS2 products.
Mary Vance: the download doesn't have anything regarding installation
Naresh: Please click for the information.
Naresh: I am sorry for providing wrong link.
Naresh: Please click here to download.
Naresh: The 3rd link is for the download of CS2 Photoshop.
Naresh: Were you able to view the download link, Mary?
Mary Vance: what file in that download is supposed to help me?
Mary Vance: the first and 3rd link were the same
Mary Vance: when trying to load from my software, I get the message saying my serial number is not valid. All I need is a serial number that works. Is that going to be possible?
Naresh: Mary, Adobe has disabled the activation server for CS2 applications, including Acrobat 7 and Audition 3, because of a technical issue.
Naresh: So you will have to download the software from the above link.
Naresh: May I know in what OS you are trying to install the software?
Mary Vance: the link sends me to a CS2 help package
Mary Vance: windows 7
Naresh: I am sorry you will not be able to install the CS2 application on Windows 7 since it does not support CS2 version.
Mary Vance: I have had on here for a few years...why all of a sudden would it not work? Illustrator is fine.
Naresh: Okay.
Naresh: You can try downloading the software.
Mary Vance: was the original link that you sent me suppose to allow me to download Photoshop?
Mary Vance: I did try and got the message that the serial number is invalid. Is there any way to get around this or should I throw it away?
Naresh: May I know whether you uninstalled the product.
Naresh: ?
Mary Vance: I did uninstall Photoshop only. Then I tried reinstalling Photoshop only and got the message about the serial number.
Naresh: I check and see that it seems to be a technical issue, I request you to please post your query to the forums so that you will get the resolution from our expertise and I'll provide you the link to visit the forums.
Naresh: Please click here to visit the forums.
Mary Vance: I guess I will try that.
Naresh: Yes, please.
Naresh: Is there anything else I can help you with?
Mary Vance: I don't see where you helped me with this yet, so I guess not!
Naresh: I am sorry for the inconvenience.
Naresh: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
Any help would be appreciated.

CS2 is very old and reached its "end of life" a while back. So probably won't run on modern operating systems. If you can still run it, you'll need to uninstall what you have and re-install with the download link below to activate it.
Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
Nancy O.

I am trying to reinstall CS3 from a download I bought several years ago, and it is saying my serial number is invalid. I am taking the serial number directly from the list of products on my Adobe account. Please advise

I am trying to reinstall CS3 from a download I bought several years ago, and it is saying my serial number is invalid. I am taking the serial number directly from the list of products on my Adobe account. Please advise

Uninstall and try the Adobe Creative Suite Cleaner Tool before reinstalling - it helps resolve installation problems for CS3 thru CS6 and for Creative Cloud
http://www.adobe.com/support/contact/cscleanertool.html

I am trying to install Photoshop Elements on my new Windows 8 computer (I recently upgraded my windows 7 computer where Photoshop was working fine on before). It says the serial number is invalid. Do older versionsnot work on Windows8, or do I need to u

I am trying to install Photoshop Elements on my new Windows 8 computer (I recently upgraded my windows 7 computer where Photoshop was working fine on before). It says the serial number is invalid. Do older versionsnot work on Windows8, or do I need to uninstall it from my old computer first?

You are allowed to have two activated installations. If you happened to have one on this Windows 8 machine before, it is possible that the activation used for it was never deactivated (did you deactivate it before you upgraded Windows?). Talk to Adobe support thru chat. They might be able to resolve this with you:
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Help! When I try to reinstall CS6 Design and Web Prem i get message that my serial number is invalid

When I try to reinstall CS6 Design and Web Prem i get message that my serial number (Design and Web Prem <serial number removed>) is not valid? Why???? I have it installed now on just one computer only. It was installed also on a computer and a laptop. The laptop crashed and couldn't restart anymore. I had to through it away. After that I installed on another computer at a place where I work sometimes with photoshop. Then suddenly I got message at my computer home that the serialnumber is invalid. I installed for the time an try out version, and now I have deleted the version that I had on the computer but when i want to reinstall my legal bought version with the serial number that i mention there, I get again the message that my serial number is invalid. But now it is only installed on 1 other computer. If I check the sites, I have to contact Adobe but I don't know how. The link does not work and I cannot find any phonenumber.!!

If you had it on a laptop that crashed and you threw away, it is still considered as activated on that machine. YOu should contact Adobe by chat or by phone and have them deactivate for you.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/
If you are getting a message that indicates the serial number is not valid, you should look thru the following:
Error "The serial number is not valid for this product" | Creative Suite
http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

I HAD TO BUY A NEW HARD DRIVE FOR MY LAPTOP. I AM TRYING TO RE-INSTALL MY ADOBE PHOTOSHOP ELEMENTS 12 BUT IT KEEPS SAYING MY SERIAL NUMBER IS INVALID. WHAT DO I DO?

I HAD TO BUY A NEW HARD DRIVE FOR MY LAPTOP. I AM TRYING TO RE-INSTALL MY ADOBE PHOTOSHOP ELEMENTS 12 BUT IT KEEPS SAYING MY SERIAL NUMBER IS INVALID. WHAT DO I DO?

jessicar
Just user to user....based on past and current history, Adobe Tech Support is not going to help you with a technical issue which is preventing you from using your purchased serial number for Photoshop Elements. Version 12 is not the current version. And, the Adobe Tech Support is limited even for the current version which is 13. If this matter involves a purchased activated serial number trapped on a crashed computer while you are trying to install on a 3rd computer, then probably Adobe Chat Activation can be of assistance. If that is the case and you want to explore that possibility, then click on the following link
Contact Customer Care
Photoshop Elements
Adobe ID, Signing In
Adobe ID, Sign In, Account Help
Chat Panel
If the above link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.
Are you getting one of those "too many computers with your serial number" messages? Then the above should apply to your situation.
Before the above consider....
a. For Photoshop Elements technical issues please post your question in the Adobe Photoshop Elements Forum. Somehow your
question got posted in the Adobe Premiere Elements Forum.
b. Have you verified your Photoshop Elements serial number at the Adobe web site (http://www.adobe.com) - after signing in with your
Adobe ID and Password, type My Products in the Search field and follow the path to your product in My Products. Click on Adobe
Photoshop Elements 12 in your list to reveal the serial number.
c. Do the install with antivirus and firewall(s) disabled.
ATR

Serial number says invalid when I put it on a new computer MacBook pro

I Purchased pse13 and installed it on my pc. However I decided to purchase a Mac book pro and want to install pse13 on it as I will be selling my pc. It keeps telling me the serial number is invalid. Also how do I make a backup copy of the software since I downloaded and don't have a disk. Thank you.

You have a serial number. It's registered to your account. The rest is of no consequence. Contact support if you need to reset activations.
Find your serial number quickly
Mylenium

I am a Creative Cloud subscriber and Acrobat XI Pro is asking for a serial number. When I enter my CC serial number, it indicates that the serial number is invalid

I am a Creative Cloud subscriber and Acrobat XI Pro is asking for a serial number. When I enter my CC serial number, it indicates that the serial number is invalid

>enter my CC serial number
I don't know how that is possible, since Cloud accounts do not use a serial number... you download & install & activate Cloud programs with your Cloud log in to your paid account
Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
what is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud/topics/getting-started.html
-Install, update or UNinstall, and launch after installing

I am changing laptops and have tried to download and install Acobat 9 Standard from the Adobe website, but get message that my serial number is invalid. I log in and double check my account and it shows as a valid serial number. Now what?

I am changing laptops and have tried to download and install Acrobat 9 Standard from the Adobe website, but get message that my serial number is invalid. I log in and double check my account and it shows as a valid serial number. Now what?

If you had it on a laptop that crashed and you threw away, it is still considered as activated on that machine. YOu should contact Adobe by chat or by phone and have them deactivate for you.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/
If you are getting a message that indicates the serial number is not valid, you should look thru the following:
Error "The serial number is not valid for this product" | Creative Suite
http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

Finished installation but it says my serial number is invalid

I finally figured out how to install CS2 from my download files. However, when I tried to run Photoshop it says "user name, organization or serial number is invalid. The application cannot continue and must now exit". And it does.......................
Now what?
Don't know if this matters, but I only installed Photoshop and Image Ready.

did you have old ps2 files on your computer? if so, cleaning everything out may help resolve that problem.
uinstall cs2 and http://helpx.adobe.com/creative-suite/kb/manually-remove-creative-suite-2.html

Serial Number is Invalid? Need Help.

I recently got a new macbook pro and I transferred my cs5 Suite successfully to the new computer. I used After Effects a few times successfully but about two days ago when ever i tried using any of the cs5 applications, photoshop, ae, etc I got any error that said the adobe application manager was damaged or somin. So i redownloaded the application manager and it opened the applications but now its asking for the serial number again. I put my serial number in and the application opened successfully. However, then the application manager opened up a window that said it appears this serial number is invalid and i need to enter a new one. So now when i open the application it asks for another serial number, and when i put mine in it says its invalid. I cant open any of my applications because it says the serial is invalid. I need help. It could be that I did not transfer properly or somthing but im not sure. Also i never uninstalled or canceld cs5 suite on my old macbook because i dont know if u have to or not. Any help would be great. All of the apps still open and work properly on the old macbook, so i assume its a transfer problem. Someone please inform me on what I need to do.

MrGoodbar1318 I would recommend removing your Adobe software by running the un-installers located in Applications/Utilities/Adobe Installers. Once you have removed the software then also verify the following folders have been removed:
Library/Application Support/Adobe/AdobePCD
Library/Application Support/Adobe/caps
These folders contain the serial number information and could be possibly causing your serial number to come up as invalid if they got damaged or the permissions got adjusted on them.

Serial number is invalid for Adobe Acrobat Pro 9 within CS4

Hi,
I purchased Adobe CS4 Creative Suite Design Standard. Upon installing the four programs it contains (InDesign, Illustrator, Photoshop and Adobe Acrobat Pro) I keyed in the serial number and InDesign, Illustrator and Photoshop worked fine, but Adobe Acrobat Pro 9 kept showing a red 'X' at the end of the serial key input, saying my "serial number was invalid".
1. Incorrect tech support advice #1: Adobe tech told me to de-install and re-install from Adobe purchase e-mail link only instead of from trial versions. I did this, and then none of the programs worked or accepted the serial number. I went back to trial versions, and again 3 out of the 4 programs took the serial number - all EXCEPT Acrobat.
2. Incorrect tech support advice #2: Opened a case # online and waited a week for some kind of help, but once again got on the phone. This time I was told that the key was to select "Universal English" as the main option. Again I de-installed Acrobat and re-installed. There were no options for "universal English" ( you have to choose between English, Francais and Deutsch). Only when I got to the End User License Agreement was there an option to choose "English (International)". So I did as advised. Once again I entered my serial number and got a big red 'X'. I'm at the end of my Adobe rope.....
Does anyone have any idea how to solve this issue?
Thanks.

oh man, i think i am having a bigger problem now. I tried to uninstall the whole CS4 suite and was prompt to enter my serial key, to my horror, the big red cross appears. Making my serial key invalid for the whole suite. What is going on man. I think this really screw up my system, i am using vista 64. I am going to reformat my computer and try to reinstall, but i did not deactivate. Will this cause my just bought CS4 useless???? I am starting to get worried.

Satellite A200-1GB PSAE6 Flashcards issue - serial number is invalid

Hi all.
I need help and something for my headache... :D
Today I were looking to the updates zone and see a newer version for the Flashcard, so I donwloaded it and install, but now begin the problems...
when the setup starts it says that must uninstall the older version,so ok I accept, then restart and exec the flashcards setup again, but now I get "The serial number is invalid" error. I come here looking for a solution and read that I must reinstall the VAP (I had installed the vap-20080109135106 version).
Before the error windows comes up, a DOS window opens and closes automatically with this line command message : "connected to ROOT\CIMV2 namespace", then the error comes :S
So again I uninstall the VAP, restart, clean with ccleaner, restart, install the VAP again, restart, install the newer Flashcards and....surprise....again the same error.... The serial number is invalid
I tried again all the steps and get the error another time more.
For the third try I just install the VAP and saw that the included flashcards were installed and working....but not so easy.... they don't works when pressing the FN+Fx combination only work if I move the mouse over them...... exactly the only combinations working are the FN+F10 & FN+F11.
The FN key works, because as I told before two combinations works and the green light when pressing it blinks ok.
So now I have a flashcards VAP ones (not the last update) that only works with mouse or touchpad click. If i press FN+something nothing happens (except the F10 F11).
Whats goin here?? I'm really frustated of this happen.
PS: I'm totally sure that the updates version are the right formy notebook model........
I also tried to install olders version of flashcards and VAP that I had on a backup drivers cd and nothing happens, the same situation and erros..... (fcsu-20080307104403 & fcsu-20070809135810)
Please I need something :D

Try installing the Flash Card Support Utility from the Canadian Toshiba site.
Follow these thread for more info:
http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=31711&tstart=0
http://forums.computers.toshiba-europe.com/forums/message.jspa?messageID=100197
The second one really helped me solve the exact same problem i was having.
Good Luck.

Acrobat 9.0 licensing issue - "serial number is invalid"

I bought a copy of Acrobat 9.0 standard. Installed it on my desktop PC (no issues). But when I installed it on my laptop, I got an error that I exceeded my number of licenses. After talking to Adobe (twice), with them telling me that they had increased my number of installs, I now get an error on the laptop that my serial number is invalid.
Adobe tells me that the copy I bought was an OEM version, and they can't help me.
Any thoughts on how I get two installs with this software? Or am I stuck with just one install on my desktop? (Is that one going to start getting "invalid serial number" messages too?
Thanks!
- I am using Windows 7 operating system (both desktop and laptop).
- I purchased this software online from someone (not Adobe).

I don't think I helped, just gave you some bad news. OEM versions are sold for use on the distributed computer only. It may be that you can also install on a second computer with the disks provided. Anyway, good luck. I would suggest trying to check the SN on the one you have installed.

Getting serial number is invalid when trying to install acrobat 9 pro

Hello,
I am getting a message stating that the serial number is invalid when trying to re-install adobe acrobat 9 pro on windows 8. adobe support confirmed that the srial number I am trying to us is valid though. any help is appreciated.

Nope,I downloaded the software from adobe website: Download Acrobat products | 9, 8
All it says is "Invalid Serial Number" I already checked with adobe support and they confirmed that the serial number is valid, they won't provide any more help "because acrobat 9 is out of support now".

Serial number become invalid

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