Serial number, bought with CS4 is no longer visible on my adobe account, I have just upgraded my computer and downloaded the product as I have no disk drive
Bought a student edition, so the serial number was sent through after confirmation process. I just upgraded my laptop and want to install the product. My new computer has no disk drive so I have downloaded CS4. My previous laptop was damaged a while ago and so I have not been using my Adobe account for some time. I now want to find my serial number to activate CS4 and I can't see it anywhere or find an easy way of contacting Adobe. Help.
If your serial number does not show on your account page, I don't know how anyone can help
https://www.adobe.com/account.html for serial numbers on your Adobe page
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I have just upgraded to Mavericks and have been using Time Machine on an external disk with Snow Leopard. Can I continue to backup with Time Machine on the same external disk or do I need a new disk since the operating system has changed?
Hi there,
I found that Time Machine in Mavericks will sort it all out for you. You shouldn't need to buy another backup drive, unless you have insufficient space left and can't afford to delete whats on there. It should just work fine. -
Mac, have just upgraded to Yosemite and when I shall open Photoshop (CS4), the following message appears:
"The licensing of the product does not work"
Fault 6
How should I proceed?
Have the program installed on only one computer.Download the Adobe Licensing Repair Tool.
Run the License Service Update.
Mac OS X 10.7 and above:
a. Double-click the LicenseRecovery111.dmg It will extract the folder. Open the folder.
b. Double-click your Hard Drive.
c. Double-click Applications.
d. Double-click Utilities.
e. Double-click Terminal.
f. Type sudo python
Note: There is a space following “python”. Do not press Return.
g. Drag LicenseRecover.py from the LicenseRecovery111 folder onto the Terminal Window and press Return.
It should look like this:
h. Enter your administrator user name and password when prompted and click OK.
(Note: the cursor will not move and you will not see stars or dots, just enter your password anyway.
i. Let the script run, it will tell you when it is finished. Quit terminal and restart Photoshop
Gene -
I just bought the Ipad and even the apps that I have deleted long time ago keep showing in purchased list even though most of them are free.Its realy annoying to not be able to delete them .Is there a way to delete them or is Apple workign on fixing this problem?
If you want to delete an app forever.
1st delete the app on your iPad and on any other iOS devices.
2nd delete the app from iTunes on your PC. -
Serial number problems with CS4
My cs4 production premium serial number wont work. I have uninstalled all adobe softwear and used the clean up tool, reinstaled cs4 but the serial still wont work.
Could it be that I have one licence of cs5 in use on one computer at work? My CS4 came with CS5. The serial number works fine to regester it on the adobe website so I know it is correct. Please help.No message about invalid serial number, it just wasn't excepting the number. An x to the right of it after you put the number in.
Cs4 installed and uninstalled fine 2 times before, just wasn't excepting the code which I know is correct as it works on the regestering in my Adobe.
Yes I started having this trouble after moving the AdobePCD and caps folder. I have put them back and still no joy.
I havent tried reinstallying it as it is presently installed and I am unable to uninstall it using the windows uninstal program or the adobe clean up tool (which didnt seem to do anything).
I have error 6 when trying to open cs4.
I am fully aware Vista is poo, I am upset
Thanks for your help. How do I uninstal CS4 now? -
I am trying to move Indesign CS6 to a new computer.
To do this I need the serial number of the license.
It seems I did not register the number on my Adobe account as nothing is there.
I bought the software in August 2012 - and no longer have the invoice.
i think we got the software by box but am not sure.
Please help!Hello Karen,
in this case you should search for Adobe's staff members by writing a personal message. They can often help better than we, we the users like you. Please have a look in the forum to persons with this icon under their avatar:
Hans-Günter
P.S.
Very often Preran works as the "good spirit". -
I have downloaded the CS5 in an effort to transfer my purchased product to a new computer. When I input my serial number it is rejected as an invalid number. Any suggestions?
Error "The serial number is not valid for this product" | Creative Suite
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Question: I have upgraded my windows vista to windows 7, I have all of my itunes music stored onto an external due to the size of content, so in vista all of my music in itunes had a path to F (external library). But now I have upgrade to windows 7, I cannot get itunes to recognise my library from my external. I have tried to connect external and open itunes with shift key down with both suggestions but to no avail. please help, all I want is to keep my library on external not on hard drive. I have also gone to preferences/advanced and made sure the external drive is chosen. This seems so complicated and I thought it would have been easy...
At a guess you followed the process in HT1364 - iTunes for Windows: Moving your iTunes Media folder which would have moved the media folder to a new path of your choice. This process leaves the library database files back in the original location of <User's Music>\iTunes. Often people assume that all they need is now on the external drive and wipe the internal drive, or discard their old computer, before backing up the all important iTunes folder. If you have a backup of your user's profile folder from before the upgrade the iTunes library folder should be in there somewhere. Restore it to <User's Music> and your original library should pop back into existence. The external drive would need to have the same drive letter that it had previously.
A more effective way to relocate the library is to move the entire iTunes folder to the external drive, then hold down shift when starting iTunes and keep holding until asked to choose or create a library. You would then choose the file iTunes Library.itl in the iTunes folder on the external drive. If this is the way you moved the library before then that is how you should now reconnect to it. Changing the media folder in preferences doesn't change which .itl database file is opened, nor does double-clicking on an .itl file directly.
If you no longer have the original .itl file then you will have to build a new library and import the media to it. If you need to do this I would recommend you create a new library at F:\iTunes, then move your existing media folders inside F:\iTunes\iTunes Media before importing. This will avoid the creation of duplicates and make sure the library is in the correct shape going forwards.
If you have an iPod or iOS device my scripts ImportDevicePlaylists and SyncStats may well let you recover ratings, play counts & playlists from the device.
When you've fixed up your libray you should consider getting a second external drive to backup to.
tt2 -
I upgraded iOS and since then I have no emails, no iCloud tabs, and it just dose not work, and this is also on my I phone 4s.
Have you tried Deleting the Mail Account and then Re-adding it...
Delete the affected email account from your device.
Tap Settings > Mail, Contacts, Calendars.
Choose the affected email account, then tap Delete Account.
Add your account again.
More Info here > http://www.apple.com/support/ipad/mail/ -
I have just upgraded to Lion and now my VPN connection does not work properly. It was working fine when I was using Leopard. The VPN is My Private Network and we use it to link to BBC iPlayer when abroad. It will actually connect to the VPN site and shows a UK IP address, but then when we try to load an iPlayer programme we get the message from the BBC that we are not in the country and, therefore, cannot access the site. Any suggestions?
Have a look at System Preferences, Accessibility, VoiceOver.
(Command - F5).
charlie -
I purchased Adobe Acrobat XI Pro - Student and Teacher Edition but cannot activate it even after it has deactivated and replaced my old Acrobat 8. How do I get a serial number and activate the product?
I have the same problem. Have paid. Messages say I have downloaded it but the file is inaccessible apparently download is somewhere on my hard disk. How do I find it?? Is there not help at an Adobe phone service. If so what is the number to call??
Roger Broughton -
Okay so first things first this isn't the newest macbook pro. When I open about my mac and go to system report it says it is a Macbook Pro 3,1 and the Boot Rom Version say MBP31.0070.B07. Originally when starting up Boot Camp Assistant there where only two options, the "create windows 7 bootable usb" was not there at all. So after some editing and helpful tutorials I was able to get the option show up and created a bootable usb with windows 7 and downloaded the support software onto a separate flash drive. Finally I did the last step and created a second partition for windows. Once the process is complete my computer automatically restarts.
This is where the problem is. Once my computer makes the booting up sound it doesn't load up windows it gets stuck on a apple logo as if it's trying to reastart normally and can't. So I shut down and this time I hold down the option key during start up. It brings up the main partition and some recovery thing but no windows partiton and no bootable usb.
I forgot to mention that I am running OS X 10.9.3. Okay any body want to help me out? Iv'e been at this for hours and can't get an inch closer to having windows. Please and thank you!
P.S. If I missed a discussion that answer my question just point me to it. Iv'e been looking for a while, but who knows i might have missed one.The only known way to make it work on an external drive is by first installing Windows onto an internal drive, then cloning the install to an external Thunderbolt drive. Thunderbolt is seen as an extension of the internal bus, so Windows doesn't see it as an external device.
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I have just bought a new computer and downloaded the latest version of itunes. It has all installed fine, but when I plug my ipod and sync it, the music library shows all the songs and videos that are on there, but won't let me play them. Also, I can't add any new songs to the same library. It saves them elsewhere. I have had the previous version on another computer and it worked just fine. I have been online trying to find an answer but nothing. Hope someone can help me. Thanks
Installing iTunes does not cause content to magically appear on the computer.
Your media is only where you put it.
iOS devices are not backup devices.
Copy the media from the old computer to the new computer. -
Serial number problem with CS6
This morning, after running for over a year, the serial number that came with the copy of CS6 that I bought last August stopped working. I got an "invalid serial number error" and that was the end of CS6. I tried getting help from Adobe, but to no avail. The website was full of deadends or irrelevant pages. When I finally got into the chat cue, and I still don't know how I found it because I haven't been able to find it again, after an hour of waiting I had to go to work. With only 9 other people in line ahead of me.
So I've uninstalled and reinstalled CS6 twice, but it keeps telling me I have an invalid serial number. It is the serial number I registered with Adobe last year and that has worked since then. It is the same number that shows up when I look up "installed products" in my AdobeID account. Regardless, it is now inexplicably invalid. I found a post suggesting I run CC Cleaner. I did it--twice. I also adjusted file folder permissions on the Adobe program folder based on someone else's advice, but neither solved anything.
My impression is that it isn't an installation problem but that due to a mistake on Adobe's end, maybe due to an Adobe or MS auto update, my serial number now really is invalid, though it is paid for. This would mean there is nothing wrong with my installation, but just the serial number. With that in mind, and also that I don't want to deal with the aggravation any longer, I bit the bullet and bought...another copy of CS6. That's right, I will have paid twice for one copy because of a problem that is likely Adobe's fault. Congratulations Adobe! I came onto this forum so I could get an answer to the following question: who do I send the bill to? Who at Adobe reimburses their users when this kind of thing happens? If customer support had been better I might have been willing to hang in there while waiting for a fix, but it is obvious that none of the options available are made to assist customers so much as to drive them away. If I had known of an alternative software that could replace PS, Illustrator, and InDesign, I would have bought it instead.
API know I won't get reimbursed, the question was rhetorical.
I bought the software through my university supplier of all our software, so it is legit. The point is that I paid for it, I should be able to use it. If it doesn't work, there should be a way to tell Adobe. I wouldn't be angry about it now if not for the fact I couldn't even send the information to Adobe.
This same thing happened with my copy of IBM SPSS and QVR's nVivo X10 software. The problem is that the way these software keys are installed happens to be very sensitive to system changes or even updates on the other end, at the developer's servers that maintain licenses. I understand why they have the keys, but the way they are implemented ruins the user experience for me. When I spend about two weeks every year fixing software glitches like this, that's my whole Christmas vacation , they need to improve the software because it is becoming more trouble than it is worth.
I wish there was a competitor for Adobe because I would love to spend my money there, even if it costs more, just to switch to another application and remind Adobe that their monopoly on the market could crumble if the customer experience starts going south.
AP -
Serial Number in System Info is Not Long Enough
I have deactivated CS5 from Computer A, noting the System Info before deactivating, which included a Serial Number.
When trying to re-install CS5 on Computer B, the Serial Number is not long enough.
This CS5 is a student edition.did you get the serial number from Help>System Info, where it says "Serial Number"? because, if so, that's not the serial number. In fact, it's not even close. my actual serial number started with 1 while the "serial number" in the System Info started with 9.
when you deactivated from the old computer, did you check the box to erase the serial number from the computer upon activation? If not (i.e., the serial number is supposedly still on the old computer), i've heard that if you start a reinstall of CS5 on the old computer, it will fill in the serial number at that screen. I don't know this for sure because the OS on my old computer literally crashed in an irreparable way immediately after I deactivated CS5.
If it isn't a student edition (you must not have the box - the box would clearly say so), then the only way to get the serial number is to know the email address that it may have originally been installed under. Even that may not work, when I spoke to Adobe support (after waiting 3 hours on my digital phone), I gave then every email address that I could imagine having used and did not find the record of my initial installation.
Again, good luck
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