Serial Number - Can't Access Product that I just bought

I just bought Order number:   AD010232285  (Order date: November 18, 2013 --Product  ordered: Adobe Acrobat XI Standard  for $118.15.                             
BUT I CAN'T USE IT  BECAUSE IT WON'T ACCEPT MY SERIAL NUMBER. 
I just paid you guys $118 to buy Adobe Acrobat and got this serial number: [serial number removed]  But now I'm getting a message: "Serial Number Upgrade" and when I put in my serial number I get this response: "this serial no. is not for a  qualifying product. Please try again. 
I WANT TO USE THIS DAMN PRODUCT THAT I JUST BOUGHT.....SO WHAT DO I DO!!!~!~!~!~!!~!!!!!!~!~!~!  Respond to [email address removed] (John P. Schmal)

It appears that you purchased an upgrade (from an earlier Acrobat version) instead of the full product.
Best contact Adobe Customer Support via http://helpx.adobe.com/contact.html?product=acrobat

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