Serial number can't be found

Hi,
Bought a Macbook Pro from a student. Checked the serial number to make sure it wasn't stolen or anything.
Now I have hardware problems, but my serial number can't be found via https://selfsolve.apple.com/wcResults.do, which means the Service Center can't do anything.
The serial can be found via http://support.apple.com/specs.
Why can't my serial number be found?

Not weird if it's NOT an Apple Product as Apple has pointed out.
So you bought it from a Student not from an Apple store or Reseller. Did you see the Receipt for it? Do you know where whoever you bought it from got it?
Maybe it fell off the back of a trunk and Apple has written those serial # out of it's database which = No service  or support.
Good Luck & Best Wishes
VeritasNL wrote:
I called Apple and they say 'it's not an Apple product'. But I have the box and the Macbook in front of me and can assure you it's a real one.
Weird thing is that registering the serial number via the Apple site doesn't work....
I really wonder what's going on here.....

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