Serial number doesn't work even though it's on my account.

I have Adobe Acrobat Pro 9. It was previously installed on another computer. I no longer have that computer to confirm that it was completely uninstalled. I tried installing it on my new computer, it says "Invalid Serial Number" but it's the serial number that is on my account. Please help. Thank you.

Was it an upgrade or the full version? If an upgrade, the SN needed is typically that of the qualifying product.

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