Serial Number dosn't work when upgrading from CS4 to CS5.5

Hi All,
We are currently running CS4 Design Premium on several machines. This was bought as a 'Volume Licensed' product. We have recently purchased an upgrade to CS5.5 Design Premium, intending to install to a single machine but when we enter the serial number supplied for CS4 on the activation page it errors saying 'the serial number is not for a qualifying product'.
Where are we going or have gone wrong ?

I am not sure you can use a volume serial number for an upgrade to traditional product as the volume license would still be available for use. You might contact your volume license dealer to see how you can upgrade just one of those seats.

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