Serial number during installation

Please I need help!
The software installation for my mydaq isn't accepting my serial number, it always saying "AA####### does not apply to any National Instruments products." I called mydaq costomer service number and they said the serial number is vaild. My computer is still not accepting it and I do not know what else to do. 

Hi odarj,
your customer support should know how to handle such problems.
There are more ways to activate your software! Please ask your local NI support team!
Best regards,
GerdW
CLAD, using 2009SP1 + LV2011SP1 + LV2014SP1 on WinXP+Win7+cRIO
Kudos are welcome

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    Date: Tue, 11 Dec 2012 05:33:37 -0700
    From: [email protected]
    To: [email protected]
    Subject: Where can I find the serial number for installation
        Re: Where can I find the serial number for installation
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