Serial number for returns

Hello All,
I have tried searching for answer to this question in forums but could not find a clear answer. Can you all please help me in this scenario -
1. I created a return order and delivery and in the delivery i input the serial numbers which were sent out originally to the customer. At this point when i do a PGR and save the delivery the status of the serial number changes from ECUS to EDEL ELOK ESTO. Now i want to create another order and re-use the same serial number. But the system gives me an error message -
System status EDEL is active (EQU 10008457)
Message no. BS013
Diagnosis
Object EQU 10008457 has system status EDEL (Assigned in delivery note). According to this status, transaction 'Delivery note assignment' is not allowed.
Can you please tell me if i manually need to change the system status every-time for these returned serial numbers or is there a way of doing it in the system.
2. In an outbound delivery system allows me to input a serial number which is already in ECUS status. How to prevent this usage of serial number which is already issued out?
Any help is appreciated.
Thanks
Shobhit

I am not sure in regards to your first question.  I ran through the scenario on my system, returned a material on a previous order, completed Post Goods Receipt, and created the billing document.  I checked MMBE and the material was in Returns stock.  I performed the 453 goods movement via MB1B.  Serial Number is not an option upon first pressing enter after typing in 453 for goods movement.  However, when inserting the material, followed by quantity and unit of measure, the system asks for a serial number.  Therefore, even though SAP is not asking for a serial number at first, it does ask once the material is entered.  If it does not, I'm not sure how to address this for you.
For question #2, you are looking to prevent a material with a serial number of ECUS status from having a delivery created against it (i.e. one serial number issued out on two separate deliveries).  If you are looking to prevent this, you would have to make sure it could only be prevented for the Goods Issue delivery type...otherwise if you prevented for all delivery types you wouldn't be able to create a return to Goods Receipt the serial number.  I am not sure how to do this, but I am also not sure if this is standard SAP behavior.
Hope this helps!

Similar Messages

  • Bapi for association with Equipment serial number and return order

    Hi,
    I wanted to know if there was a BAPI which has an association between
    Equipment serial number and return order .As I want the association between Euipment serial number and return order to show in the Equipment Serial history.
    Could you please help with this.
    Thanks & Regards,
    MJohn.
    Edited by: mjohn02 on Feb 15, 2012 10:38 AM

    Hi Sandeep
    I want create a return delivery  for the material with the same serial number  for which i have created original delivery but the system is not allowing it is giving me error message as return delivery not possible with same serial number.How do i go forward.
    Regards
    T.Srikanth

  • I recently subscribed to Acrobat XI after the trial expired but when I went to activate it I was asked for the serial number. I only have the order number on the invoice. How do I get the serial number for the trial software that is on my computer?

    I recently subscribed to Acrobat XI after the trial expired but when I went to activate it I was asked for the serial number. I only have the order number on the invoice. How do I get the serial number for the trial software that is on my computer?

    Please do not try to send attachments in mail responses to forum messages. Please return to the forum and click Reply. You can then use the CAMERA icon to add your pictures. Looking forward to seeing what is wrong with your license screens - the general advice is simply to sign in, and everything is done. Make sure you use the SAME Adobe ID that you used to purchase, and check your account details to be sure the subscription is active.

  • HT1349 where do i find the serial number for software purchased on app store?

    I downloaded iwork trial for 30 days thru the mac app store.  Then I purchased pages on app store.  It has worked fine for me for 1 year.  It has been exactly 1 year since i initially downloaded the trial version. Not sure if that has something to do with this. But that Now that the iwork trial is 1 year old, i cannot use the full function of the pages app i paid for. It keeps telling me that i need to purchase i work now that my trial has expired.  I cannot locate a serial number for the pages app to get help thru online support.
    (And the community options don't seem to be applicable when trying to post this message, so I am hoping someone out there accidently stumbles up on this who can help!!!!! this is on a macbook)

    You don't need a serial number but you need to uninstall the trial version.
    Go to mypublic  Box (address below)
    Navigate to :
    All Files›public_YK > for_iWork'09 > other_iWork'09 items
    Download : uninstall iWork '09.zip
    expand it
    run the embedded script.
    After that, return in the MAS to re-download (for free) Pages.
    Yvan KOENIG (VALLAURIS, France) mercredi 22 février 2012
    iMac 21”5, i7, 2.8 GHz, 12 Gbytes, 1 Tbytes, mac OS X 10.6.8 and 10.7.3
    My Box account  is : http://www.box.com/s/00qnssoyeq2xvc22ra4k

  • We're sorry, but this is a serial number for a product that has been replaced

    Today i bought one iphone 5 but when i check the serial number in self support not exist my serial no is DNPJGFSDDTTR message showing is
    We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us.
    Finding your serial number is easy. See how.
    pls help us... to resolve the issue.

    You are not speaking to Apple. This is a user forum.
    If it's possible, return the phone and get your money back.
    You bought a gray market phone that was reported lost or stolen or was already replaced by Apple and was re-sold illegally.
    It has no warranty.

  • Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. For more information, please contact us." how does this possible..???

    I have a horrible time with my new Iphone-4, No SIM card found issues and while i tried to contact customer care with device serial number getting a messgae of "Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. For more information, please contact us."
    What step should i take next.

    Where did you get the phone?
    That phone was replaced by Apple or an AASP and was not returned to Apple as it should have been, or it was stolen from Apple or somewhere in the supply chain.
    You can not get support from Apple for that phone.
    Return it to wherever you got it and get your money back.

  • I am getting a message. What does it means "We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. "

    I have tried getting service support information from Apple Support Service. When entered my serial no. got this
    I am getting a message."We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. "
    What does it means???

    ashishtgb wrote:
    I dont have any idea . I brought out it new from the market.!
    Well, when you purchase from a non-official source you run the risk of getting who knows what from wherever. It appears this phone was replaced under warranty at some point, but not returned to Apple for refurbishment. Thus, the SN is no longer valid for warranty & service. If you can return it and get your money back, I'd suggest you do so.

  • Why won't they provide me a serial number for my new software

    why won't they provide me a serial number for my new software?
    They have promised to send me an email 5 times but never received anything.  I'm baffled.

    I chatted this morning.  Just an extention of the merry-go-round.  Nothing accomplished.
    Manashi: Hello! Welcome to Adobe Customer Service.
    Manashi: Hi Alain.
    Manashi: May I please have your email address registered with Adobe while I review your request?
    alain:  email adress given here
    Manashi: Thank you.
    Manashi: Could you please elaborate your issue more clearly?
    alain: ordered through your site. did not work May 3
    alain: sorry mmore to come
    Manashi: May I have the order number of the software?
    alain: call in may 3rd and was told i would get an email within 24 hours. still nothing. call back on monday, may 7 and was told i would get it in 24 hrs. still nothing. this is the same routine everyday but still nothing. my order # is xxxxxxxxxxxxx and says here on my account that its completed.
    Manashi: Thank you for waiting. One moment please.
    Manashi: Thank you for the information.
    Manashi: I apologize for the inconvenience caused.
    Manashi: I have checked with the case and see that your case has been escalated to higher level, they will contact you via email as soon as possible.
    alain: that,s not acceptable. this is what they tell everyday and they NEVER contact me
    Manashi: I really sorry for the  inconvenience caused. .
    alain: what so hard to send an email
    alain: can you tell me if they tried
    Manashi: Alain, I will personally follow up the case and inform to the higher level so that they will contact you soon.
    alain: whats soon
    alain: after 6 times of promises, why should i expect a response
    Manashi: Alain, you will be contacted within 24 hours.
    alain: how will i get compensated for hours over the phone, chat room and support boards?
    alain: all that for a serial number? is there an explanation?
    Manashi: Alain, if I would have the access, I could have provided you the product, but it is out of my level.
    alain: Can you cancel my order?
    alain: and you ignore my last question
    Manashi: Since the case has been escalated to higher level, I am sorry to inform you that I can not cancel your order.
    alain: how will i get compensated?
    alain: why i am talking to you if you cant do anything?
    Manashi: Once you get the order, please contact us back so that we can initiate the return.
    alain: you dont know anything and you cant do anything. Are you not support?
    Manashi: I apologize for the inconvenience caused
    alain: its been escalated 4-5 times...
    Manashi: Okay.

  • No valid serial number for the motherboard

    I had my HP compact presario CQ40 416AU repaired by a hp service center and when they returned my laptop a message showed that there is no valid serial number for my motherboard. The laptop is working properly. I just want to know what this means and is it ok to use it? how can i fix this issue? can anybody help me...... thanks

    HP should have entered that information into the bios when they serviced it, they are the only ones that can do this, it is called a bios Tattoo, if there is other information missing also (motherboard number), the HP recovery discs will no longer work on the notebook.
    Contact HP about this issue.

  • How do I register the serial number for Acrobat when the window disappears?

    I want to use Adobe Acrobat for the first time and I got a window for the serial number.
    I had the wrong paper in my hand and typed the serial for CS5 which was denied.
    I found the correct paper with the serial number for CS 6, but the window for typing it in doesn't
    return to the screen.
    I can see a getting started window flash by, but it doesn't stay on-screen long enough to read what it says.
    I don't know how to get the window for the serial number for CS6 to be entered.

    Hello Judy,
    one way is to deinstall your CS6 in combination with a reboot. After reinstalling should CS6 start now with the registration mask.
    Good luck!
    Hans-Günter

  • My iPhone 4 was stolen, how do i lock it permanently using a serial number for instance so nobody can use it or access my personal information, knowing that the thief knows my personal passcode.. Please help, Thanx

    My iPhone 4 was stolen, how do i lock it permanently using a serial number for instance so nobody can use it or access my personal information, knowing that the thief knows my personal passcode.. Please help, Thanx

    You cannot lock it by the serial number. Report it to your carrier and the police. You said that the thief knows your pass code. Does that mean that the thief was a personal friend who would be close enough to you to know what your code was? If that is the case, ask your friend to return your phone.

  • My serial number for Logic Studio doesn't work. I used one from a different box and it worked. How can I get a new number?

    My serial number for Logic Studio doesn't work. I used one from a different box and it worked. How can I get a new number?

    http://support.apple.com/kb/TS2005
    http://support.apple.com/kb/HT1861
    https://ssl.apple.com/support/proapps/serialnumbers/

  • How do I find a serial number for my iPod touch that I used with iTunes

    I used my iPod touch previously to down load music and I am looking for the serial number for that device....is the information stored in iTunes somewhere?

    The serial number of your device can be located at the back. Check on this page for more information.

  • Adobe creative cloud is asking for a serial number for updates - where do I get this from?

    Adobe Creative cloud is asking for a serial number for updates - where do I get this from
    we have recently Bought 5 x 1 year licences and been using this a month
    Michael

    Hi Mick,
    Please refer to the below link.
    http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
    Thanks

  • How to find serial Number for BCC Plugin?

    Hi,
    How to find serial number for Bcc plugin on FCP?
    I need format my Mac so before that I to find the serial number?
    Please anyone can help me....

    The serial number has the format like E-111-aaa-222-bbb-333-ccc-444-ddd-5ee-ffff, it can be found on a piece of paper which has 3 stickers with it inside the box.

Maybe you are looking for

  • Getting Error while trying to dynamically extending  the VO through Control

    Hi, PoRequSuppliersVO is the vo to which i am trying to add a dynamic and clause. I tried to as much info as possible. Please help me understand , why am i not able to add the add condition . In the below, i have jsut hardcoded the value to 100 to se

  • Same account, 2 different computers

    I have 2 computers, a Galaxy Tab and an Acer laptop, with Skype installed. I have an online number, and it willl ring only on the laptop if I have an incoming call. Do I need a separate account for each computer?

  • Pse 5 speichert keine versionssätze mehr

    nach einem Absturz von pse 5 und erneutes öffnen konnte ich wieder mit den bildbearbeitungswerkzeugen arbeiten, speicherte auch alles ordnungsgemäß ab; beim wechsel zurück in den katalog wurde aber kein versionssatz gebildet und die speicherungen gin

  • Creating event dispatching in custom class

    I have been trying to create an event dispatcher in a custom data transfer object class. It's a simple class and I don't know how to make it dispatch an event. I tried extending the EventDispatcher class but that doesn't appear to work either. Any he

  • DATA GUARD IN ACTIVE PASSIVE OS CLUSTER WINDOWS

    Hello Gurus I am setting up data guard in sap on windows with active passive OS clustering. Please clear below 3 confusions. 1)I have same database name and sid of standby database as primary.Now to have different service i am just using it in settin