Serial number for student license not working.

My serial code doesn't work. I sent an application on the 16th October 2013 and i still have the same problem. I don't know what is the problem but the issue is still there and i have the same message saying ''We cannot confirm the serial number for Adobe Illustrator CC.'' during my activation. I don't know what to do as it have been 4 days since i bought the program from my university.

KarimS first I would recommend checking your account at http://www.adobe.com/ you have opened three separate cases with our support team and all three are pending your response.
It also looks as if you are in North America and did not purchase your education software from Adobe directly.  Please see http://forums.adobe.com/message/4634728#4634728 for information on how to submit your proof of eligibility.  Once you have submitted your proof of eligibility, and it is approved, you will then be given access to your subscription.
I would also recommend that your education e-mail address when submitting your proof of eligibility.  This will help expedite the process of you being made eligible.

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