Serial number given is invalid?

How do i contact adobe directly

Here is a link to a page with options to help make contact by chat or by phone:
http://www.adobe.com/support/download-install/supportinfo/
Here are some links that might be helpful for you:
Error "The serial number is not valid for this product" | Creative Suite
http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

Similar Messages

  • I was trying to download cs2 free verson but, the serial number given comes back invalid.  Is there a new

    I was trying to download cs2 free version but, the serial number given comes back invalid.  Is there a new one?

    Item 2, on the download page
    'You can use the serial numbers provided as a part of the download only if you legitimately purchased CS2, CS2 applications, Acrobat 7, or Audition 3.'

  • Photoshop CS4 serial number flagged as invalid on reinstallation.

    Photoshop CS4 Serial number flagged as invalid when I know it's OK. I have been transferring my software to Windows7 from XP by running two operating systems on separate volumes so I can keep working while dealing with compatibility problems. I have my original CD with serial number that I have been using for years. I have wasted a lot of time on this but I am now at the stage where I have deactivated and uninstalled PS from XP, reinstalled from download from Adobe on Win7. When I install I'm asked for the serial number which is accepted OK. When I try to run PS I'm again asked for s/n but this time it's flagged as Invalid. I have had to resort to running as 30 day trial while I trying to find a solution. I'm now desperate, Help Please!

    Thanks for that. Yes, I had seen that before and tried it. It made no difference unfortunately.
    BUT the good news is, I have tried again this new day and NOW it goes through. Go figure!
    Thanks to everyone in this Discussion for your suggestions.
    Problem somehow resolved itself?!

  • I bought Photoshop Elements 12 and I cannot install it..It says invalid serial number and says invalid Redemption Code

    I bought Photoshop Elements 12 and I cannot install it..It says invalid serial number and says invalid Redemption Code when I try that way.  I need the program and because I have opened the box it can't be returned to the store.  I have over $100 tied up in this product that I can't use.  Someone said install the free trial version...Ok, I did...but it is just a 30 day trial and I want the full version of the product I paid for!! So how do I get a valid serial number?  The serial number on the box and the redemption code card both come up as invalid.  Not a very happy customer right now!!

    You will need to contact Adobe Support by chat or by phone.
    Serial number and activation support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • I purchased a bundle with Wacom Intous5 that included Adobe Photoshop CS6 Suite 2 years ago and my Serial number is now invalid, Can anyone tell me why?

    I purchased a bundle with Wacom Intous5 that included Adobe Photoshop CS6 Suite 2 years ago and my Serial number is now invalid, Can anyone tell me why?

    John
    Many Thanks; I did finally manage to run into it on the website, but this is link is much better.
    Happy Thanksgiving.
    John Rupley

  • How do I install Photoshop when serial number is called invalid even though I have registered it?

    How do I install Photoshop when serial number is called invalid even though I have registered it?

    https://helpx.adobe.com/x-productkb/global/my-serial-number-doesnt-work.html

  • I bought Adobe Acrobat Pro XI full version but the serial number given to me is invalid

    I bought Adobe Acrobat Pro XI full version and the reseller sent me a serial number but when I install an error message says the serial number is invalid.
    The reseller claimed it is Adobe's problem not theirs.
    Adobe website is very confusing that I am not able to send an email to ask for help.
    It has been a week since I bought it and I am still not able to enjoy the program.
    How do I go about getting Adobe attention on my problem ?
    The reseller is:
    Digital River, International SARL
    98 Boulevard Du Prince
    L-1724 Luxembourg, Luxembourg
    They replied my email as follows:
    Unfortunately, we do not handle the customer service for Adobe Systems, Inc.

    Ok, thanks for that. If the serial doesn't work, you will indeed need to contact Adobe. But here are some things to try first.
    1. Does it refer to a QUALIFYING PRODUCT? If so, enter the serial number of the OTHER product, not the one you just paid for.
    2. If you are copy/pasting the serial, try typing it. If you are typing it, try copy/pasting it.
    3. Make sure what you purchased matches what you downloaded. For instance, check you didn't buy Acrobat Standard and try to install Acrobat Pro. Or that you didn't buy a Mac product for use in Windows. And so on.

  • Elements 12 - serial number comes up invalid...

    Just downloaded the full version of Elements 12 for my iMac after using the trial version for a few weeks. I paid my money but the serial no. given is stated to be "invalid for Adobe Photoshop Elements 12".... How can I activate the software I just paid for?

    kglad - thanks but this seems to simply show me how to find my serial
    number. I know what my serial no. is but when I try to activate Elements 12
    it says this serial no. is not valid.
    I think Adobe either need to re-config. the software to accept my existing
    serial no. , or give me a new on which will work. I paid $125 for this
    software and so far have nothing to show for my money.
    Any advice/comments

  • Adobe Acrobat XI Pro - serial number rejected as invalid

    I bought Adobe Acrobat XI Pro at Amazon.
    While running a trial version, I installed the product from the CD. It installed the newly purchased product concurrently. While trying to register, Adobe detects the XI Pro installation, but comes back with a message that the serial number is invalid. I checked the number and it is exacly what is printed in the CD sleve. I tried to chat with an agent, but it is impossible. No matter how many hours I wait, nobody picks up my request.

    http://helpx.adobe.com/x-productkb/global/my-serial-number-doesnt-work.html

  • CS Standard serial number is now invalid. How do I resolve this?

    My serial number for CS Standard is invalid. This is a legit copy that my company purchased years ago. I would like to use it still on my new computer. Customer support chat says I need to get it resolved here, which sounds odd, but OK. Please help.

    I went here and began a chat:
    http://helpx.adobe.com/x-productkb/global/my-serial-number-doesnt-work.html
    This is what was said to me:
    Gaurav_Nagi: Kindly visit Adobe User Forums at: http://www.adobe.com/support/forums
    Gaurav_Nagi: Your serial number issue will get resolved.
    Randy: Really? I have to go to forums?
    Gaurav_Nagi: Yes.
    Gaurav_Nagi: Is there anything else I can help you with?
    Randy: Well, how is this going to get resolved in a forum?
    Gaurav_Nagi: Its an open website, so you have to enter your issue there, that you are facing.

  • Upgrading to PSE12, serial number showing as invalid - still an issue?

    Have purchased upgrade to PSE12 and entered my PSE6 serial number but Install indicates that this is invalid. MAC user.  No response on the one-to-one Adobe Chat, which is disappointing.

    You may have to check the online reseller directly and ask about this matter.
    And note they have a different policy of returns and exchanges than Apple
    itself. A retail Apple Store or the Apple online (company) store is different
    than an authorized independent retailer who resells product. So you should
    check with them about a return or replacement. They may also be able to
    figure out why they sent you a product that cannot be officially verified.
    Good luck in this matter...!

  • Why does my Serial Number register as invalid?

    Can someone please tell me why my Serial Number keeps coming up as invalid when I try to register my Photoshop CS4 Extended which I purchased new from a store.

    Hi Dobe29,
    Welcome to Adobe Forum,
    Please refer to the steps in http://helpx.adobe.com/creative-suite/kb/invalid-serial-number-cs4.html
    For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.
    You can try this, it might help you.
    After installation ,Just delete this file C:\Program Files\Common Files\Adobe\Adobe PCD\cache\cache.db This is the location where it installed the serial . After deleteing it will create a new cache.db file and store the serial there that goes with that disk . When you open PS cs4 it will ask to enter serial again.Just enter the serial again that came with box
    Regards,
    Rajshree

  • CS4 Serial Number coming up invalid after years of use

    I purchased the CS4 Master Collection some time ago, I know it is really out dated, but it works for me , now I am being prompted to enter my serial number when opening the programs (which worked yesterday???). When I put in my PAID for number I'm getting a red 'X' instead of a green check mark. How can I resolve this? The suite has been on my new PC for over 2 years with no problems until now.

    Yeah, I did last night, but all they could tell me is the serial number is invalid and provide proof of purchase. Unfortunately, I bought CS4 probably 5 years ago and finding a receipt is a slim chance. They won't help until then.

  • Serial Number stated as invalid?

    I have just opened up my recently purchased (online) adobe premiere elements 10 and put in disc. On the customer information page it has asked for my name, country of residence and serial number of product. I have entered all that but it is now saying that the serial number I entered is invalid! I don't understand that? This also came together with adobe photoshop elements 10 whic did successfully install and the serial number (typed and stuck on the back of the package) did go through. I don't understand why this next serial number for premiere has been rejected as invalid?
    Can anybody help? Why is this and what do I now do about it?
    I reside in New Zealand having bought it online in USA, so I can't very well walk into the originating shop.
    Thanks,
    Simon

    Thanks for that. Yes, I had seen that before and tried it. It made no difference unfortunately.
    BUT the good news is, I have tried again this new day and NOW it goes through. Go figure!
    Thanks to everyone in this Discussion for your suggestions.
    Problem somehow resolved itself?!

  • Original serial number is getting invalid message

    I received Adobe Photoshop Elements 7 as a gift which was purchased in Costco. I have the original box, disc and serial number from the inside cover. I recently changed computers but cannot reinstall my copy as I am getting a message that the serial number is invalid. I contacted support but they said that they cannot help as I didn't purchase online. How can I get a serial number for a product that I already own?
    [ image removed by forum host ]

    The 24 digit serial number should be on a sticker on the back of the dvd case under where it says
    Serial Number:Photoshop Elements
    Is that the number you used and input that with only numbers (no letters)?
    Did you try both with and without the dashes like below?
    (X represents the numbers)

Maybe you are looking for