Serial number incorrect for Adobe Photoshop CS5 extended education edition

I received a serial number for my Adobe Photoshop CS5 extended education edition, but I get the message: this serial number is not valid for this product.
Apparently it's not possible to send an email to Adobe NL, so I hope someone can help me out.
Thanks in advance!

Hi there
I've checked your record and it looks like you've been provided with a CS6 serial number instead of CS5.
Please provide the details from the bar code label on the box & I'll arrange for the correct serial number to be sent to you.
Kind regards
Bev

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