Serial Number & Install Problem

I have purchased online the eLearning Suite 1.0 and
successfully installed Dreamweaver CS4, Photoshop, Flash and
Acrobat. However when I go to use Captivate 4 it is asking for a
serial number and won't accept the serial number I got with the
Suite and which worked with the other applications that came with
it.
I am using Vista Business and have installed the pack update!
I spoke to Adobe Tech support and uninstalled and ran a CS3
clean up script and have got the same error. Has anyone else had
this problem with the eLearning Suite?

Hi Ravi
Thank you for taking the time to reply and comment.
I installed from the eLearning Suite 1.0 which I purchased
online and downloaded. I had originally used a trial version of
Captivate 4, but I removed this before I started and also used the
CS3 Script clean up that the tech support chap talked me through.
I can successfully open Dreamweaver, Flash, Photoshop and
Acrobat with the serial number being used just once when asked for
it during installation.
However when I went to open Captivate it comes up with the
box asking if I want to use the trial version OR put in my serial
number. It won't accept the serial number, even though it worked
for DW etc that came with the same Suite and was part of the same
installation process.
I have uninstalled once and repeated the process after the
clean up script but get the same error and I also removed CS3 Web
Edition before I started.
Incidently it does work in trial mode but the days are
counting down and I have a big project to work on over the next 6-8
months or so.
Kind regards, Sheila

Similar Messages

Cant run adobe acrobat x1 pro after installing it - serial number upgrade problem

i have installed adobe acrobat xi pro on my new microsoft surface computer running windows 8.1. i just got this new computer ... the product was originally installed on my old computer. (i purchased the product a little over a year ago) the download and installation appeared to have gone well ... but now when i attempt to actually run the program, i get the message "serial number you provided is valid, but a qualifying product could not be found on this computer" a window asks me to select a product from a drop down list - but adobe acrobat x1 pro does not appear on that list

The message you are getting indicates you purchased the software as an upgrade version and it is asking you to identify the older version that you upgraded from to prove that you qualify for using the upgrade version. YOu need to select the older version and provide its serial number as well.

Just downloaded PE12 and paid and got serial number - Now problems with validation

As mentioned in the title I have bought a license for updating PE 11 to PE 12. I received the serial number and I downloaded the program.
Started the installation and when prompted to inset the serial number, which I do, I get the following warning:
We are enable to validate this serial number for Adobe Photoshop Elements 12 - Please contact Customer support.
Please help!! Thank you!!

Hi,thank you, that is fine, just not so quick but I resolved the problem alone.Thanks anyway you helped me.Eva
Date: Sat, 1 Aug 2009 11:53:58 -0600
From: [email protected]
To: [email protected]
Subject: Pls help me with Mac and had a trial serial number problems
Hello, Eva. For CS4 problems, you need to ask in the Photoshop forum (this is the Photoshop Elements forum). It's here:
http://forums.adobe.com/community/photoshop/photoshop_macintosh
Good luck!
>

Elements 12 serial number validation problems

hi
im trying to validate the software. it says i need to be connected which i am but still nothing happens. im using windows 7 64bit.
its says i have 6 days left
what should i do
im trying everything according to the forums
firewall off

I would suggest you need to contact Adobe directly using the link below. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
1. Adobe Photoshop Elements
2. Serial number issues or activating my product
3. Click on the blue button: Still need help? Contact us – then click the button marked “chat now”
It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away.
Click here to get help now Contact Customer Care

What is the serial number installed on my Mac?

I have a client with 20 copies of Mac CS4 and they are running an internal audit to make sure they own every copy installed. Where can I see a partial reference to what number is installed on every Mac? Years ago it used to be on the spash screen - gone... Where is it hiding?
-- Don

I guess we're stuck - I have client that is very strict about licenses and someone there bought 20 CS4's (boxes, not a site-license) so, now if someone didn't bother to mark the serial number on the Mac with a Sharpie, the only way I will know if that serial number is used, is if I install it on a Mac and open all the copies of PhotoShop (or whatever) on the 19 other Macs and see if I get a "that serial number is already in use" message... right? Ooops, Adobe, not nice to make things hard on the _honest_ clients.
-- Don

Serial number status problem

Dear all,
I have the following problem:
A material (serial number relevant) was sent out with a delivery and came also back with a return delivery. This means we have it back in stock.
The status of the serial still says "Assigned to delivery".
Now I have the problem that I want to scrap the parts (transaction MB1A, movement 511).
But the system always tells me:
"System Status EDEL is active. Serial number can not be used for GI posting".
Does anyone know an immediate solution to allow to issue out that parts?
Thanks for any help,
Markus

I suggest you <a href="http://service.sap.com/notes">search for relevant SAP notes</a> with keywords "IO201" and "return delivery". There are a few correcting errors in this area.

Flex installation and serial number, activation problem.

Hello guys,
After the installation of Adobe Flex Builder 3 in my pc, I provide the right serial number
to the software to activate it. The software takes the serial as good, but
when I close and then I open Flex again, he ask the serial again.
I do this with administrator account…
Someone had the same problem?
Do you know if it should depends on Windows Vista configuration?
Note: this Flex license was used in other old Pc that now still not working.
Thank you, Fabio.

Vihamil are you utilizing the serial number registered under your account at http://www.adobe.com/. You can find more details on how to locate your registered serial number at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

Unrecognised serial number installing to second computer

i bought Photoshop Elements 13 last year and installed Win 8.1 PC. Now want to install Mac Mini but get serial number "not valid" error. Do i have to purchase another copy just for my Mac?

If it was a downloaded copy, unless you request a platform change (but you won't be able to use it on the windows machine), yes. If purchased on disc, you should be able to install on either platform, in which case you will need to contact Adobe:
Activation & Deactivation Help

CS6 Design and Web Premium serial number upgrade problem

I bought the Creative Suite 6 Design and Web Premium upgrade to replace Design Premium CS5.5 on my computer but during installation I'm told I don't own a qualifying product. Have I purchased the wrong upgrade?

Hi niamhy
The serial number for CS5.5 wasn't accepted as it was a volume licensing product. I see one of my colleagues has helped you out with this.
Thanks
Bev

Serial Number match problems

I bought and downloaded Acrobat XI Pro, but it doesnt show up on serial number match screen. now I can't do anything with pdfs at all.........

Hi emd49,
Welcome to Adobe Forum,
You have 3 Acrobat products.
1.Acrobat 9 standard
2. Acrobat 11 pro upgrade with universal English
3. Acrobat11 pro with Multi North American Language.
Please confirm which installer & the serial number. It might be that you are using different installer & serial number.
Regards,
Rajshree

Serial number status problem at cancellation of GR

Hi,
System is giving error message at the time of cancellation GR---->"SERIAL NUMBER STATUS CAVL IS ACTIVE".
I have assigned the same serial number,which i had used at the time of goods receipt.
please provide me the solution for this serial number status.
Regards,
Ramky.

I suggest you <a href="http://service.sap.com/notes">search for relevant SAP notes</a> with keywords "IO201" and "return delivery". There are a few correcting errors in this area.

Photoshop Elements Serial Number Deactivation Question

I bought Photoshop Elements 8.0 a few years back and have been using it happily and successfully since. However, I have now run into a serial number activation problem that will not allow me to use the software. The error given is: "Our records indicate that this serial number has already been used to set up and activate Photoshop Elements 8.0 on two other machines, which is the maximum allowed."
Of course, it is simple enough to deactivate a computer if that computer is accessible, but therein lies the problem. One of the two machines that is taking up my activations is my old Macbook, which experienced a total motherboard failure in March 2-13. I restored onto my new Macbook from a Time Machine backup, but when I did so, PSE required me to re-enter my serial number. This was easy enough, but it considers this new Macbook to be a third activation and thus will not allow me to use the software. And, of course, given that my previous Macbook is dead and gone, I cannot access my old Macbook to deactivate the software there.
What can I do to solve this?
Computer specifications: Macbook Pro, 15" (bought 2013). Mac OS X Version 10.8.5. 2.6 GHz Intel Core i7 processor with 8 GB of RAM. The software is Adobe Photoshop Elements 8.0
Thomas Yee — [email protected]

Hi Nokareon,
Welcome to the Community!
Please contact our Adobe suport via either Chat or phone as they will help you with the activation. Check the options to contact here: http://www.adobe.com/support/download-install/supportinfo/
-Ankit

Satellite P300-172 - What is my serial number

I'm trying to download easy cap software from a cd.
The install process requires me to divulge my laptops serial number.
Problem is I cannot proceed without inputting 19 digits whereas my serial number only has 9.
Is there something I'm missing here?
Please help.
Thanks

Is "easy cap" screen capture software or the hardware to capture video? If the latter then [http://forum.easycap.co.uk] . In either case I doubt that either software house has a list of laptop serial number formats and any 19 digits will do. But is your problem with a video capture package such as Ulead and your software was supplied as an OEM bundle with a different manufacturer's PC?
Message was edited by: peterk_1

I get the warning: "The serial number you entered is valid, but a qualifying product cannot be found

I get the warning: "The serial number you entered is valid, but a qualifying product cannot be found on this computer." I have CS2 on my M:/ not my C:/, how do I get the Setup.exe to find it there?

Having a similar issue,
I purchased an acrobat upgrade for my Mac OS 10.7.3. I have the CS4 version and now I wanted Acrobat 10. Entered the first serial number no problem, the second serial number won't allow me to register the product. Even after a reinstall of Acrobat 9 just to verify the serial number was correct. Is there a stand-alone serial number that I am unaware of? I can't find it in the CS4 Design Premium collection packaging...
Gautham K, You make it sound like it's a one or the other when entering the old serial number. On my system you have a dropdown to choose the current version you have currently installed on your machine and then the serial. The "next" button stays greyed out.
Additionally adobe "call back" and "schedule call back" pages are down on the web site currently.

Where does PSE8 save the serial number?

I have three iMacs at home, but I only use two of them since the first one is broken. I had PSE8 installed on the iMacs, and during the summer bought CS5. Since I didn't need to use PSE8 on this iMac, I deinstalled it by dragging it to the trash can. Then about a month ago I purchased another new iMac, and installed PSE8 on it.
When I try to use PSE8 on the newest iMac a dialog box appears on the screen indicating that I have to either buy a new serial number, or deactivate PSE8 in one of the three iMacs, because I already have the serial number in three computers. My question is as follows:
Where in my iMac (the one I use with CS5) can I find the PSE8 serial number so I can drag it to the trash? I looked in the Library/Preferences folder and noticed that there are still a few PSE8 files left behind, but have no idea which one contains the serial number. Any ideas?
Thanks in advance.

I apologize for posting on the wrong forum.
The problem with the activation/deactivation of PSE8 was solved, but first I will explain in detail what the problem was since all Adobe applications go through the same process (serial number activation/deactivation).
ORIGINAL PROBLEM: I had installed PSE8 twice and then deinstalled it at later dates. However, deinstalling an Adobe application does not deactivate the serial number (this number is left behind somewhere in the system along a few other files). So, I installed CS5 on this iMac a few months ago, and got rid of PSE8. Then a few weeks ago I bought another iMac and installed PSE8 on it, and here is where the problem began. When launching PSE8 on this iMac, a window would appear on the screen indicating that I already had the same serial number installed in two other computers, and that therefore I had 30 days to solve the problem.
SOLUTION:
a. Reinstalled PSE8 on the older iMac, launched it, and then chose "Deactivate" from the Help Menu and proceeded to deactivate PSE8
b. Then I "deinstalled" PSE8 from this iMac, since I don't need it (I have CS5 on it)
c. Launched PSE8 in the new iMac, and chose "Activate Serial Number" on the window mentioned in the last sentence of the "Original Problem" above, and this time it accepted the serial number because it could not find it in the older iMac that was still on my home network
I hope that this could be of help to others.

Serial Number & Install Problem

Similar Messages

Maybe you are looking for