Serial Number Invalid when upgrading to PSE 12 (MacOS)

Many users have reported that after purchasing Photoshop Elements 12 for MacOS, the serial number provided shows as invalid when installing Photoshop Elements 12.
We are aware of this issue and are actively working on a fix both on our store page as well as working to get a resolution out to the users who have been affected by this.
In the meantime, you're of course free to use the 30 day trial, which is a fully functioning version of PSE, and you'll be able to put the working serial number in once it has been made available to you.
We really apologize for the inconvenience this has caused some of you, and hope to have this resolved very soon.
Hang in there.
Thanks!
Pete

I enter the same serial number that shows up on the screen when Final Cut is loading and I keep getting a "Serial Number is not Valid" message. How can this be if it IS MY SERIAL number? Has anyone run into this problem? < </div>
Yar, we see it almost everyday around here so you can scroll down a few hundred posts and find several common threads.
Your serial, as displayed, is short four digits.
That information was supplied to you on two little stickers that came with your previous version of FCP and, of course, you carefully stuck one inside your manual and you put the other in a very safe place because you knew one day you would need them and you knew no one would ever be able to supply them.
bogiesan

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http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Windows
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http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Macintosh
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http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

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>enter my CC serial number
I don't know how that is possible, since Cloud accounts do not use a serial number... you download & install & activate Cloud programs with your Cloud log in to your paid account
Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
what is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
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Hi Vittorio,
We would like to know if you have re-installed your product on this machine. We would also like to know your OS version.
Meanwhile, try:
Error "The serial number is not valid for this product" | Creative Suite
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Refer to this:
Error "The serial number is not valid for this product"
If it doesn't resolve the issue, contact serial number and activation support.
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Mike Parry wrote:
Thanks Buko. I suppose that's the only way forward, but according to student she has spoken to or emailed Adobe several times and still gets a duff serial num.
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http://helpx.adobe.com/x-productkb/global/find-serial-number.html
http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html

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Serial Number Invalid when upgrading to PSE 12 (MacOS)

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