Serial Number is "invalid" but has worked before.

I bought Final Cut Express 3.5 a year and a half ago installed it, everything was great. I try to use it today, but a dialogue box shows up telling me to enter my name, organization, and my serial number. I put in my name, leave the organization blank, and enter the serial number. I get a response saying that the number is invalid... But clearly it isn't because I used it to install the application earlier.
Any idea what is happening? And why is it asking for my serial number again?

Any changes that may have happened to my computer (ie I installed Leopard when it was released) hadn't effected FCE because I used it within the last week.
Wait. Actually there was a system update a few days ago and I have not used FCE since. Could that have effected something?

Similar Messages

Serial number is invalid - but it worked for a while !?!

I have just purchased a new computer. I have downloaded the install for cs 5.5 masters collection. It was running for about 1 month, but now I get the message, that the Serial Numer is invalid. What is going on here???
I have the product not yet registered. If it is because, where exactly do I have to do that?

Registration is always a good idea, but failure to do it does not disable any Adobe applications. See if the following helps for the serial number problem...
Error "The serial number is not valid for this product" | Creative Suite
http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

I cannot download my adobe creative suit 5 design premium because it says my serial number is invalid but Adobe customer care said it valid...i don't understand why it still not working??

I have upload my Adode Creative Suit 5 design premium on my first apple mac pro successfully.,i purchased in a retail shop few year ago...!as it have two use of the CD when installing ..i'm trying to install it on my other apple mac pro..but this time it is say that the serial number is not valid..i got it checked by Customer care, they said it is valid and should be working when set up on my laptop..can someone pose help as i don't know who to turn now to find answers...many thanks
Kind Regards

Hi Rich,
The cause of this can be multiple. First of all be sure you use the original CD + serial. In case of a download same story. Try to find out if the installed version match the language of the serial (they need to match). Last but not least: Check if you use a upgrade version, if so it might be needed to fill 2 serials.
Can you share a screen of the error (please hide the SN )

Issue activating CS 5.5 Design Premium. Serial Number Not Valid but has been used for 4 years.

I have just deactivated CS 5.5 on my old iMac, when i try to use the same serial number when installing it on my new Mac it tells me that 'the serial number is not valid for this product'. Any ideas?

Hi Jack,
It looks like this document will help resolve your issue: https://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
Let us know how it goes!
Thanks,
Madison

My iPad Air with iOS 8 cannot handle 5g wifi. It works on slower speeds but has worked before I loaded iOS 8.o

My iPad Air running on iOS 8 will not run WiFi at 5G. What is goin on?

I've got just about the same problem, although it "works", to some extend...
For example, if I go onto YT, film will be uploading for ages before stopping, indicating there's no internet connection...
STEP 1 - Am turning flight mode on
STEP 2 -Am turning flight mode off
After A FEW attempts "something" clicks in place, it will upload particular movie, and the internet will work just fine for 5-15minutes. Until it stops in middle of movie, or while browsing. Same rule applies when browsing internet in safari, or for anything else!
After reading this thread I've done the network settings reset. NONE change.
I've done full reset, taking the iPad back to factory status (again). And, surprise there, NONE change....
It was all spot on UNTILL updated to iOS 8... CMON!!! That is just ridiculous considering how much these products cost??? I've bought a nearly 2000£ iMac approx 2 months ago, and I'm AFRAID TO UPDATE ANYTHING after all the carry on with iPhone, and now the iPad that just CAN NOT work as before?? Wont be long before yet another "happy customer" will go back to using PC... Yes, I do prefer Apple, but it just DOESN'T work, recently...

Says my serial number is invalid, but I have a valid license?

I have my serial on my account, and it still won't let me active my products in the Master Collection. I have a master collection key.

What type of license is the key for: individual, student/teacher, government, team, enterprise, promotional, bundled, what?
Where did you get the software installer from, a link in your purchases area or a download elsewhere on Adobe's site or from ProDesignTools?
Is there anything that was done out of the ordinary, originally, to get your software to work?
In other words might the key be for a different type of license than the installer you're trying to use.

I am trying to install Photoshop Elements on my new Windows 8 computer (I recently upgraded my windows 7 computer where Photoshop was working fine on before). It says the serial number is invalid. Do older versionsnot work on Windows8, or do I need to u

I am trying to install Photoshop Elements on my new Windows 8 computer (I recently upgraded my windows 7 computer where Photoshop was working fine on before). It says the serial number is invalid. Do older versionsnot work on Windows8, or do I need to uninstall it from my old computer first?

You are allowed to have two activated installations. If you happened to have one on this Windows 8 machine before, it is possible that the activation used for it was never deactivated (did you deactivate it before you upgraded Windows?). Talk to Adobe support thru chat. They might be able to resolve this with you:
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Old school with CS2. Haven't used in a while and am unable to use the program as it says my serial number is invalid. Customer service tells me the server for CS2 has been shut down. Then they sent me here for help. Does anyone have any advice?

I don't have a clue what I am doing with this. Here is my discussion with Customer Service:
Naresh: Hello! Welcome to Adobe Customer Service.
Naresh: Hi Mary.
Naresh: I understand you have been getting invalid serial number, am I right?
Mary Vance: Hi
Mary Vance: yes
Naresh: Please provide me with the serial number, Mary.
Mary Vance: I provided my serial number here
Naresh: Thank you for the serial number.
Naresh: Please allow me 2-3 minutes while I check your serial number.
Mary Vance: no problem
Naresh: Thank you.
Naresh: Thank you for being online.
Naresh: I would like to inform you that the server for CS2 products have been shut down by adobe since then you are not able to install the product.
Naresh: However, I will provide you the link to download CS2 application. Please visit the following link.
Mary Vance: will this allow me to reinstall Photoshop?
Naresh: Yes, Mary.
Mary Vance: ok...what is that link?
Naresh: Please clcik here to download.
Mary Vance: thank you....trying it now
Naresh: You are welcome.
Naresh: I will also provide you the link for further information regarding the installation of CS2 products.
Mary Vance: the download doesn't have anything regarding installation
Naresh: Please click for the information.
Naresh: I am sorry for providing wrong link.
Naresh: Please click here to download.
Naresh: The 3rd link is for the download of CS2 Photoshop.
Naresh: Were you able to view the download link, Mary?
Mary Vance: what file in that download is supposed to help me?
Mary Vance: the first and 3rd link were the same
Mary Vance: when trying to load from my software, I get the message saying my serial number is not valid. All I need is a serial number that works. Is that going to be possible?
Naresh: Mary, Adobe has disabled the activation server for CS2 applications, including Acrobat 7 and Audition 3, because of a technical issue.
Naresh: So you will have to download the software from the above link.
Naresh: May I know in what OS you are trying to install the software?
Mary Vance: the link sends me to a CS2 help package
Mary Vance: windows 7
Naresh: I am sorry you will not be able to install the CS2 application on Windows 7 since it does not support CS2 version.
Mary Vance: I have had on here for a few years...why all of a sudden would it not work? Illustrator is fine.
Naresh: Okay.
Naresh: You can try downloading the software.
Mary Vance: was the original link that you sent me suppose to allow me to download Photoshop?
Mary Vance: I did try and got the message that the serial number is invalid. Is there any way to get around this or should I throw it away?
Naresh: May I know whether you uninstalled the product.
Naresh: ?
Mary Vance: I did uninstall Photoshop only. Then I tried reinstalling Photoshop only and got the message about the serial number.
Naresh: I check and see that it seems to be a technical issue, I request you to please post your query to the forums so that you will get the resolution from our expertise and I'll provide you the link to visit the forums.
Naresh: Please click here to visit the forums.
Mary Vance: I guess I will try that.
Naresh: Yes, please.
Naresh: Is there anything else I can help you with?
Mary Vance: I don't see where you helped me with this yet, so I guess not!
Naresh: I am sorry for the inconvenience.
Naresh: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
Any help would be appreciated.

CS2 is very old and reached its "end of life" a while back. So probably won't run on modern operating systems. If you can still run it, you'll need to uninstall what you have and re-install with the download link below to activate it.
Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
Nancy O.

I HAD TO BUY A NEW HARD DRIVE FOR MY LAPTOP. I AM TRYING TO RE-INSTALL MY ADOBE PHOTOSHOP ELEMENTS 12 BUT IT KEEPS SAYING MY SERIAL NUMBER IS INVALID. WHAT DO I DO?

I HAD TO BUY A NEW HARD DRIVE FOR MY LAPTOP. I AM TRYING TO RE-INSTALL MY ADOBE PHOTOSHOP ELEMENTS 12 BUT IT KEEPS SAYING MY SERIAL NUMBER IS INVALID. WHAT DO I DO?

jessicar
Just user to user....based on past and current history, Adobe Tech Support is not going to help you with a technical issue which is preventing you from using your purchased serial number for Photoshop Elements. Version 12 is not the current version. And, the Adobe Tech Support is limited even for the current version which is 13. If this matter involves a purchased activated serial number trapped on a crashed computer while you are trying to install on a 3rd computer, then probably Adobe Chat Activation can be of assistance. If that is the case and you want to explore that possibility, then click on the following link
Contact Customer Care
Photoshop Elements
Adobe ID, Signing In
Adobe ID, Sign In, Account Help
Chat Panel
If the above link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.
Are you getting one of those "too many computers with your serial number" messages? Then the above should apply to your situation.
Before the above consider....
a. For Photoshop Elements technical issues please post your question in the Adobe Photoshop Elements Forum. Somehow your
question got posted in the Adobe Premiere Elements Forum.
b. Have you verified your Photoshop Elements serial number at the Adobe web site (http://www.adobe.com) - after signing in with your
Adobe ID and Password, type My Products in the Search field and follow the path to your product in My Products. Click on Adobe
Photoshop Elements 12 in your list to reveal the serial number.
c. Do the install with antivirus and firewall(s) disabled.
ATR

Trying to re-install iWork '08 on iMac 10.5.8, but told serial number is invalid.

Trying to re-install iWork '08 on iMac 10.5.8, but told serial number is invalid.

I still think you're looking at the wrong sticker. The retail boxes do have stickers which are marketing info usually identifying the marketing number & whether the package is a single-user or family-pack license box. I'm sorry, but I can't find my iWork boxes & stickers to scan to show you right now as we are packed to move in the next couple of weeks.
The serial number is a lot more than four digits. Mine is 23 digits plus hyphens, a mix of letters & numbers. It also is not on the installation booklet. As I said before, it's on a sticker (there are two identical stickers) on a separate CD-size piece of paper. The stickers were intended to be removed & affixed to the installation booklet, which you may have done.

No sound on windows 7 ultimate, but it has worked before!

Hi, I'm using a macbook air OS X Mountaint Lion (10.X.X <- not sure about those numbers since I'm on the windows 7 atm) and I've tried to install windows 7 ultimate(32-bit) a couple of times, and the very few first times it did work, installing it, and getting the sound and internet, everything working.
But when I realized I didn't have enough space and had to re-do it, I removed windows 7 again and re-installed it, this happend a couple of times because I needed 50gb, but ended up having about 45 everytime I finished installing windows 7.
And for some reason I just couldn't open set-up.exe anymore through my USB with the boot camp support software in it. Note, it did work before, but after a few re-installations, whenever I try to open the set-up.exe this is what shows up : This version of this file is not compatible with the version of Windows you're running.
I mean it has worked before, I did exactly like all the other times, but I did notice one change from the first times and to the times where errors started occuring. It was that when I'm installing windows, I get to choose between windows 7, basic, and all the other ones, including windows 7 ultimate. But the very first times I installed windows it automatically chose Windows 7 Ultimate, I couldn't chose which one I wanted.
I've tried to install boot camp support softwares through apple's website on the download page, I've tried 4 different and only one, almost worked. I could open the set-up halfway and and then somehow I couldn't install anything, so I decided to try and open all the maps and install the softwares manually, which provided me with internet atleast, some worked some did not work such as Nvidia. But I need the sound! Help me?
Sincerely Kenny

You may want to edit your name from screen shots in the future.
On W7, you have a higher version (6.30.223.215) of the 802.11n driver compared to what I have on W8.1 (5.106.199.1).
This is from bootcamp.xml file
<Name>Broadcom 802.11 Network Adapter Driver
<InfName>bcmwl6.inf</InfName>
<Class>Net</Class>
<ClassGUID> {4d36e972-e325-11ce-bfc1-08002be10318}</ClassGUID>
<CatalogFile>BCM43XX64.CAT</CatalogFile>
<Provider>Broadcom</Provider>
<DriverVer>11/13/2012, 5.106.199.1</DriverVer>
<ServiceBinary>bcmwl5.sys</ServiceBinary>
<HardwareID></HardwareID>
<isX64>Both</isX64>
</Name>
Can you check the USB that you built with BC Assistant or manually from Bootcamp downloads to see what you have?
For my model, using System requirements to install Windows on your Mac via Boot Camp - Apple Support, I get Boot Camp Support Software 5.1.5621.

PSCS6 no longer recognizes my CR2 files and will not open. Using Canon 5DMark III with updated Camera Raw . It has worked before but now won't open files from this camera.

I have been able to open files from this camera before but still checked for latest Camera Raw download. Still won't open files from this camera. Opens files from my 60D just fine. I downloaded the latest and it has worked before. What the heck is going on?

Glad to be of help. But I'm curious (not critical of what you are doing) to know why so many people like to use Nikon Transfer to transfer their files to the computer. It is still necessary to import them into Lightroom. And, from my perspective, it seems simpler and maybe even a little quicker to use the Lightroom import dialog. I have Nikon cameras, and have never even installed the Nikon Transfer utility. What is so unique about it?

I am changing laptops and have tried to download and install Acobat 9 Standard from the Adobe website, but get message that my serial number is invalid. I log in and double check my account and it shows as a valid serial number. Now what?

I am changing laptops and have tried to download and install Acrobat 9 Standard from the Adobe website, but get message that my serial number is invalid. I log in and double check my account and it shows as a valid serial number. Now what?

If you had it on a laptop that crashed and you threw away, it is still considered as activated on that machine. YOu should contact Adobe by chat or by phone and have them deactivate for you.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/
If you are getting a message that indicates the serial number is not valid, you should look thru the following:
Error "The serial number is not valid for this product" | Creative Suite
http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

Finished installation but it says my serial number is invalid

I finally figured out how to install CS2 from my download files. However, when I tried to run Photoshop it says "user name, organization or serial number is invalid. The application cannot continue and must now exit". And it does.......................
Now what?
Don't know if this matters, but I only installed Photoshop and Image Ready.

did you have old ps2 files on your computer? if so, cleaning everything out may help resolve that problem.
uinstall cs2 and http://helpx.adobe.com/creative-suite/kb/manually-remove-creative-suite-2.html

My hard drive went out one of my Macs and I am trying to install logic studio on another Mac but the serial number is invalid. What are my options?

My hard drive went out one of my Macs and I am trying to install logic studio on another Mac but the serial number is invalid. What are my options?

Check that the serial you are using is the correct one..
Typically the problem is either you are misreading the serial and therefore typing it in wrong. Check you are correctly entering zeros or O.. and so on....
or...
You bought the LP9 upgrade version.... which requires the LP8 full serial as well.
If it is the LP9 upgrade serial.. (and not the LP9 full serial) you must enter your original LP8 full serial first and then the upgrade serial for LP9.. when it asks for it.
Failing that.. you can obtain a replacement serial from Apple.. using this form.....
https://ssl.apple.com/support/proapps/serialnumbers/

Serial Number is "invalid" but has worked before.

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