Serial number is not linked with model number

My Early 2008 Mac Pro's serial number is not linked to the model number in http://support.apple.com/specs/
I did find the model number off of my newegg order, but every time I call Apple support they can never look up my serial number. Who should I contact about this? At one point I suspected Newegg of selling counterfiet Mac Pros.
Thanks,
Dave

Only endusers can register products, not resellers.

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