Serial number is not valid when installing CS6 on Mac?

How to solve this?

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

Similar Messages

'This Serial number is not Valid for Photoshop CS6 Extended'

'This Serial number is not Valid for Photoshop CS6 Extended'
i did download the regular cs6 - but still keep getting this message
what to do?
Thanks!

TravisWT wrote:
Do i need to install the entire suite on the secound computer to access photoshop?…
No, installing Photoshop alone would do, that would also install Bridge on your computer. But you do have to download the whole-suite download to install Photoshop from it. The individual Photoshop download will never accept your suite serial number.
Incidentally, the "suite" concept is a fabrication of Adobe marketing and bean-counting types. The engineering teams are totally independent of each other, they are not only in different buildings but in different cities and states of the American Union, even in different countries.
The fact that they have little if any communication among them is highlighted by requests occasionally made in these forums by top Adobe engineers to let the other teams know when there are problems in one application that impact our workflow in another one.

My serial number is not accepted when installing Photoshop Elements 12.

I just purchased and downloaded Photoshop Elements 12 for Mac. The serial number provided, which I entered by copying and pasting when prompted, is not recognized as a valid serial number. Please help.

Hi pjheller10
Issue has been fixed from backend now.
Could you please retry.
Please let us know in case of any problem.
Regards,
Sumit Singh

My serial number is not accepted when installing PSE11 on my new MacBook.

Chat support has verified that the number is ok, but issue remains

Hi kaarmikk,
Try checking your Hosts file to see if you have any entries that might be blocking connectivity to Adobe's activation servers.
For more information on this, see Solution 3 in this article: http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Let us know how it goes for you,
Regards
Pete

When i try to install my newly bought CS5 it says"The serial number is not valid for this produkt" what to do???

When i try to install my newly bought CS5 it says"The serial number is not valid for this produkt" what to do???
/ Jojja

Oh my, I hope so too but its pretty common on these types of sites - even eBay sellers do it. Its all about the way they word it. Some sellers are very crafty in the way they word their ads misleading the buyer into thinking they're getting a legitimate and licensed product when it's actually not. Be careful in any future products you buy on these kinds of sites.
My advice is to quickly write an email to the seller and demand to know what you just bought - Be VERY specific and thorough with your questions - for example on ebay I bought a computer that had CS5 installed on it (but it didn't come with the install disks) This particular seller installed CS5 or 6 as well as the Microsoft Suites on all of his used pc's. So before I bid, I sent an email to him asking if it included the product codes for the CS5 because I intended to register it for Adobe support. He advised me that he bought bulk licenses for all his software, he told me exactly where the product codes were on a document and they were in fact legit.
Also check the return policy of the Site (not the seller) sometimes they offer a little protection to their customers. Be sure to contact their support department and their Fraud department if it turns out you were scammed. And definitely give negative feedback to the seller.
One more thing, you should also check with the Adobe licensing support department. In fact, do this FIRST - so that you're sure the code is no good. Sometimes the product codes have expiration dates (though I've never heard of it happening to entire suite) If this is the case they will issue you a new code free of charge.
Good Luck. I really hope it all works out for you.

I re-formatted my computer to Windows 8. When re-installing, serial number is not valid.

I re-formatted my computer to Windows 8. When re-installing Dreamweaver CS5.5, it says the serial number is not valid.

Did you de-activate CS5.5 before you reformatted C? You can have up to 2 installations of software at one time. You may have exceeded your limit. Contact support to help you de-activate one.
Nancy O.

Re installed PS6, serial number is not valid

I have changed my computer and re installed PS6, but it says that my serial number is not valid for adobe cc2014, how do I know what it is valid for, and from where can I get it?

CS6 - http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

I bought Creative suite 5 a few years ago, my computer's hard drive failed, after It was fixed I re installed my program and it now says my Serial number is not valid.

I bought Creative suite 5 a few years ago, my computer's hard drive failed, after It was fixed I re installed my program and it now says my Serial number is not valid.
I'm on the last day of a 30 day trail... it won't take my serial number which is the same one that worked before

Contact support by web chat.
Mylenium

Serial Number Not Valid- new Windows 7pro/ fresh install of Creative Suite 5 Design Premium Win from download will not accept license key. This serial number is not valid for this product is the only response.

Serial Number Not Valid- new Windows 7pro workstation / fresh install of Creative Suite 5 Design Premium Win from download will not accept license key to install. This serial number is not valid for this product is the only response being returned. What am I missing?

The key is for Creative Suite 5 Design Premium the download is DesignPremium_CS5_5_LS1 and all associated files in the group.

When I start adobe Pro Extended it tells me my serial number is not valid. We purchased this number back in 2009 and never had a problem till now.

When I start adobe Pro Extended it tells me my serial number is not valid. We purchased this number back in 2009 and never had a problem till now.

Hi Jeff ,
Please provide me the following information so that I can see what best can be done to get your issue fixed.
Are you using Acrobat 9 extended ?
How did you purchase your software ?Is it through some outside vendor or through Adobe?
In case you have purchased it from some outside vendor ,would recommend you to get in touch with them .
However ,referring the following link you can cross verify the serial number you are entering .
https://helpx.adobe.com/x-productkb/global/find-serial-number.html
Regards
Sukrit Dhingra

I'm installing PS CS5 Exteneded on my new laptop. I get an error saying the serial number is not valid for this product. Help!

I'm installing PS CS5 Exteneded on my new laptop. I get an error saying the serial number is not valid for this product. Help!

If you purchased it from Adobe, it is registered and that would prove ownership as well as the emaill they sent with the serial number.
https://www.adobe.com/account/my-products-services.html#MyProductsHeader
Sign in with the email and password that you bought it under.
Click on the triangle next to your product and you will see the serial number assigned to you.
You have a valid record and proof of ownership. Try again.
Gene

When i want to ask the guaranty status of my apple wireless keyboard, i got an error: apple keyboard We're sorry, but this serial number is not valid. Please check your information and try again.

When i want to ask the guaranty status of my apple wireless keyboard, i got an error: apple keyboard We're sorry, but this serial number is not valid. Please check your information and try again.

If you purchased the iPhone from Apple or an authorized Apple reseller,
contact them for assistance. If you purchased elsewhere, go back
to that retailer and get them to give you a new iPhone or your money
back.
If you have checked the serial number carefully and re-entered it
and that gave you the same error message, contact Apple if purchased
from Apple or authorized retailer; otherwise you have been scammed
and need to pursue the matter with the business you obtained the
iPhone from.

Hello, I recently bought a computer and I have installed adobe photoshop ellements 12 license, but the serial number is not valid what can I do?

Hello, I recently bought a computer and I have installed adobe photoshop ellements 12 license, but the serial number is not valid what can I do?

Moving this discussion to the Downloading, Installing, Setting Up forum.
Adobe potoshop elements are you able to register the serial number at http://www.adobe.com/? You can find more details at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

I tried support, but, it says my serial number is not valid.

I tried support, but, it says my serial number is not valid. I Pod is frozen, message says to contact support.

Ok, thank you for your answer. I'm not sure about what you mean with "system informations or other technical details", but I'll try to give all the informations and details that I can.
My PC is a Packard Bell "imedia S3710", Intel(R) Core(TM)2 Quad CPU Q8300 @ 2.50GHz, with 6,00 GB of RAM and 64bit operative system, Windows 7 Home Premium. I bought it several years ago, I think in 2010, probably, and in the PC there was already Photoshop Elements 7. The program always worked, till today, when it stopped working. An error message popped up saying that Photoshop couldn't work anymore and that I needed to reinstall it or contact Adobe. Then I went of the Adobe website, donwloaded the program and tried to install it. A message told me that I had to uninstall the former copy of the program, so I did it, then I reinstalled Photoshop Elements 7 again. This time the installing process worked, then when I tried to open the program, it asked me the serial number. I went on the Adobe website, logged in with my account and recovered my serial number (provided by Adobe itself). Then I entered the serial number in the blanks and a message popped up saying that that serial number wasn't valid. Now, how can it be not valid if Adobe itself provided me that very serial number?
Thank you for your support and patience.
Best regards,
Francesco

I just downloaded photoshop elements 7.0 to a new box and it tells me that my serial number is not valid. the adobe support team says the number is valid, but that they can't help me

i just downloaded photoshop elements 7.0 to a new box and it tells me that my serial number is not valid. the adobe support team says the number is valid, but that they can't help me

Which operating system are you using?
When you say downloaded, where did download pse 7 from?
Do you have the original install disk or original download for pse 7?
I believe the serials won't interchange between the disk version of pse 7 and the electronic down load version.

Serial number is not valid when installing CS6 on Mac?

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