Serial number is rejected

can't register lightroom because the serial; number sent to me by adobe is not acce-pted

Do you have ADMIN privileges?
I'd suggest manually enter the serial number. Or if you cut and paste, be very sure there is no leading or trailing space.
Maker sure you're entering a serial number for the correct version (LR4 serial for LR5 will not fly).

Similar Messages

Where is the serial number, it rejects all the invoice numbers

I bought your on-line pdf creator and when I launch adobe 9 it wants a serial number but rejects everything I find that might be one in your emails as having inappropriate characters. What to do? Also I need to be able to set the size of the document to 6x9 and embed fonts and your program never asked about that...what's happening here? Goldie 914-500-5696. Thank you.

Check the sleeve the CD/DVD came in for the SN, I never had a problem. When I purchased the LR3 upgrade from LR2 I chose a hard copy not a download. On the CD sleeve was the SN, and after installing and opening for the first time LR3 prompted for the new SN (not the same as the LR2 SN). As I recall, this was the process. Install, open, enter the SN. This resulted in 2 versions of LR available to me; LR2 and LR3. I found the process painless and fast. Subsequently I downloaded updates to LR3.

My serial number is rejected. Is it identical with the product code or PN-number?

My serial number is rejected. Is it identical with the product code or the PN-number?

No, those are generic numbers (same for everyone).

Indesign suddenly asking for serial number and rejecting the one I have

Hi,
This question is very similar to that of act_writ from 19/10/2014 ("Sudden trouble opening InDesign - serial number rejected")
- I am asking again because that question was not answered.
We have InDesign CS6 on a Mac, purchased last year with a student license. It always worked and opened the program without asking for a login. All of a sudden yesterday it asked for a login and the serial number, but it rejects the serial number I have received when purchasing the product.
I am still a student so it should not have expired.
Any help would be appreciated - I am pretty desperate as the customer support agent I contacted could not help me.
Thanks!

A serial should be ok if it was ok.
Exceptions are: If the serial was used several times in a way which is causing doubts of its legal use, then will Adobe deactivate it (e.g. use of several serial in connection with illegal copies) or when Adobe shuts down the activation server as it was done with CS2, but the user could replace it with a common serial.
Normal, with a running program it will never ask for a serial, only if the user clean up his computer and delete some folder and files where activation files are hidden. But in that case the serial should be inserted with the next start or in the wort scenario you might uninstall all programs and install them again to be able to enter the serial.
For non English (including UK and US and International) versions users the serial can also fail when the localisation files are deleted.
Maybe that you exchange the serial with some other number or a number from another product which was bundled?

My Flash serial number is rejected

Some background: I'm a master's degree student in an
interactive journalism program. Current course is Flash. At prof's
suggestion, I downloaded a CS3 trial version at the beginning of
class several weeks ago because for some reason, tech support had
not installed on my computer.
Trial ran out this week so I took my laptop to university
tech support, where I had the entire CS3 suite loaded.
All works beautifully -- except Flash. I keep getting the
window about my trial being expired. When I enter the university
issued serial number, it's rejected. Even the tech support people
are stumped.
Has anyone else had this problem? What's the solution??
Thanks!!!

Contact support:
http://www.adobe.com/support/programs/flash/?tab:contact=1
Dan Smith > adobe community expert
Flash Helps >
http://www.smithmediafusion.com/blog/?cat=11
http://www.dsmith.tv
"Newsosaur" <[email protected]> wrote in
message
news:fovq9f$q3$[email protected]..
> Some background: I'm a master's degree student in an
interactive
> journalism
> program. Current course is Flash. At prof's suggestion,
I downloaded a CS3
> trial version at the beginning of class several weeks
ago because for some
> reason, tech support had not installed on my computer.
>
> Trial ran out this week so I took my laptop to
university tech support,
> where
> I had the entire CS3 suite loaded.
>
> All works beautifully -- except Flash. I keep getting
the window about my
> trial being expired. When I enter the university issued
serial number,
> it's
> rejected. Even the tech support people are stumped.
>
> Has anyone else had this problem? What's the solution??
>
> Thanks!!!
>

Reinstalled photoshop elements 7 and serial number is rejected

Reinstalled photoshop elements 7 from online adobe account. Used ser# listed on account and is rejected from setup. Verified ser# from written copy in notebook. tech support said to find the answer in forums. seems like everyone has the same issue and no answer???

You need to contact Adobe again using the link below. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
1. Adobe Photoshop Elements
2. Adobe ID, and signing-in
3. Click on the blue button: Still need help? Contact us – then click the area marked chat 24/7, then click “start chat ”
It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away. Have your serial number available. The agent can directly troubleshoot your system if you agree to activate the Adobe Connect add-on. Insist on speaking with a supervisor if the agent tries to end the call. Members of this forum can't deal with activation issues; so you received poor advice. Good luck.
Click here to get help now Contact Customer Care

CS6 Serial number is rejected

I had to remove Adobe Acrobat X on my PC / Windows 7 since I could not open a pdf document. When finished installing a new copy through Set-up.exe my SN was rejected?
Please assist

You have to handle serial number questions by using Adobe web chat or calling Adobe Customer Service. We can't help you here, sorry.

TS1398 both my apple password and serial number are rejected??

I cannot use my ipad as it rejects my password and serial number?I have tried resetting.

Hi frederickm18892647,
I am sorry for the inconvenience caused.
Please bring the machine online. On the Sign-In screen choose to sign in now using the Adobe ID or try you can Serialize it using your Serial number. Acrobat will launch successfully.
Let me know if you still experience any issue.
Regards,
Aadesh

Why is my serial number being rejected

I am trying to set up and my adobe is saying that my serial number is invalid

What "Adobe" are you trying to install, and what version number? (This is the forum for Adobe Reader and it doesn't need a serial number).
Are you seeing any mention of a "qualifying product"?

My Treo 700wx serial number is rejected when I try to download Picsel 1.1.1

I just tried 3 or 4 times, both with and without caps, and using zero instead of the letter O.
Any ideas?
Thanks
Post relates to: Treo 700wx (Sprint)

i am having the same problem any help
Post relates to: Treo 700wx (Verizon)

My new serial number for CS6 upgrade is rejected. How can I download software?

I just purchased CS6 upgrade. The new serial number is rejected. How can I download the software?

Get in touch with support. Nobody here can sort out serial number issues. In the meantime, simply run the app as trial.
Mylenium

When installing photo elements 9(downloaded exe installation file) on my second computer the serial number I emter is rejected as invalid. I know this number is correct. Why is this happening?

Why is the serial number being rejected when I know it is correct. Is because I cannot load onto a second computer?

http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

Why doesn't my serial number work?

I have Photoshop Elements 7. My old computer died and my new computer doesn't have a CD drive, so I transferred and installed Photoshop Elements 7 from a flash. It let me use the program (perfectly) on a trial basis for 30 days since I couldn't find the serial number. I found my serial number, plugged it in and it was rejected (serially rejected, actually). So I logged into my adobe account, downloaded Photoshop Elements 7 again in hopes that it would magically recognise the serial number, figuring that somehow my original install had been corrupted somehow. Serial number was rejected again. Any (serious) ideas?

Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Adobe Elements 11 and Premiere Elements 11: invalid serial number on the number for Premiere???

During the install, the Elements 11 portion accepted the serial on the box just fine and installed, but the Premiere serial number was rejected as "invalid"???

eliyahuyhwh
I suspect that you are not going to get any support from Adobe on this since you are not using the latest version which is Premiere Elements 13.
You can try the link John as posted; it is worth a try.
If you get sent back to "Ask the Community", that is us (user to user), please give more details and we will try to figure out the
cause of the situation.
My first question would be "If the installation is accepting the serial number, where are you when you get the message about the Invalid Serial Number?
Without going into specifics and do not post serial numbers, did you purchase the product from Adobe direct or an authorized retailer or a private seller?
Are you working with a regular version or one of those Student Teacher versions? On what computer operating system are you trying to run Premiere Elements 13?
We will be looking forward to your progress.
ATR

Creative Suite 2--invalid serial number message on Vista

I just got a new computer with Vista (64bit). I successfully installed Creative Suite 2--it accepted my serial number initially--but now when I go to open any of the programs, I get the prompt for name, company, and serial number. Each time, my serial number is rejected as invalid. (I've checked many times, and I'm positive I'm entering the correct serial number.)
I'm fine with purchasing the upgrade to 4, but I'm concerned that I'll buy it and it won't work. I assumed I would need to install 2 on my machine before I could upgrade, which is why I did it--even though I've read about problems running 2 on Vista.
Should I go ahead and get the Creative Suite 4 upgrade--and troubleshoot at that point if I have problems? I'm just worried about losing all that money if it doesn't work!
Thanks!

http://kb2.adobe.com/cps/325/325739.html
The above references XP64 but also applies to Vista 64.
But you do not have to have CS2 installed to upgrade to CS4. Just have the disks and serial number handy. If you do upgrade make sure you install in the default location.
Bob

Serial number is rejected

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