Serial number is suddenly invalid

I have downloaded the install for cs 5.5 masters collection on my new computer.
At first everything was good. All programs worked!!! But after a restart about a month later came the message while open the program that the serial number is invalid.
Everything here written is not an answer to my question! So please do not just provide a link back.
The last answer was not a help! Thank you.

Hi odette16,
Could you please write down the exact text of the error message coming up?
To start, please follow this step:
1) In Windows :-- C:\Windows\System32\drivers\etc\hosts Open it using 'Notepad'
In Mac :-- Open Finder window>> on the top click on 'Go'>> click on 'Go to folder'>>  type '/etc'>> open hosts file with textedit.
2) Check if you have Adobe entries in there, if yes, then delete all the adobe entries one by one.
3) Save the copy as duplicate on the desktop and replace it with the old one.
Once done, launch the product and see if that works.
-Ankit

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