Serial Number is valid but product cannot be idetified

I have installed Adobe X1 on my notebook
the message states that the serial number is valid but cannot locate the correct product
the drop down bix does not show Adobe X1
I cannot get the Adobe X1 to open
I also have the Adobe reader on the notebook - do i need to uninstall that program
Please note I have 2 serial numbers as i akso bought the same product for my home PC
How can I get the Adobe X1 to open

You likely have the upgrade version and you need to provide the serial number for the qualifying upgrade product. For Acrobat, that goes back to AA 9. So you need 2 SNs for the installation, the old vesion SN and the SN for AA XI.

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