Serial number isn't valid

I downloaded CS5 Design Premium again because the discs got lost when I moved.
I got my serial number from my account but it doesn't work.
It says the serial isn't valid for the product... but I can't figure it out.
Is there a solution for my problem?

contact adobe support by clicking this link and then clicking 'still need help' as soon as it appears, https://helpx.adobe.com/contact.html

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My serial number for PS Elements 7 isn't working. I purchased it in 2011 and the computer that I was using it on broke. I finally got the download link from tech support but it keeps telling me my serial number isn't valid, now what?

I've been trying to figure this out for a long *** time now and it's getting seriously old. Anyone have any advice?

Hi,
Did you buy PSE 7 as a download or as a set of discs?
PSE 9 was available in 2011 so I suspect you might have the disc set as I doubt Adobe would be selling older versions.
I believe that in the days of PSE 7, the download version and disc version had a different range of serial numbers and the two could not be interchanged.
If your serial number is for a disc version, then you need the installation discs to install it on your new system.
Brian

Installation iWork 06 - Serial Number isn't Valid

Hi
I originally bought my mac in 06, but it was a Monday Morning Mac and after numerous failures, Apple exchanged it for a new in '08. I have just tried to install my old iWork 06 - I had previously uninstalled it from the duff mac and was assured that I'd be able to run it on the new one - and the serial number comes up as invalid.
Ideas?
The serial number is the one on my original packaging.
Thanks, in advance.

After the trial expires the iWork applications become "viewers" allowing you to still see any documents. You would not be able to edit, print, etc. There is no absolute need to delete iWork '08, but OS X would always try to open documents with the newer version. So, unless you absolutely need that Numbers document, I would delete iWork '08. Just drag the iWork '08 folder from Applications to the Trash.
If you do have iWork '06 installed, you should be able to just launch one of the apps & enter your serial number. It it doesn't give you that option, go to HD > Library > Preferences & delete the com.apple.iWork.plist, empty the Trash & then start one of the applications again. You should get the splash page with to option to enter your serial number.

Attempting to install Adobe Acrobat 7 installer isn't recognizing my product serial number as a valid serial number. I tried entering it with and without the dashes and neither methods work. What should I do now?

I bought a new computer and I'm attempting to install my older Adobe products that I still use, Adobe Acrobat 7 is the issue for now. I followed the instructions on the Adobe site for installing the older apps, but the installer isn't recognizing my product serial number as a valid serial number. I tried entering it with and without the dashes and neither methods work. What should I do now?

You cannot use your original files and serial number. See the following for the files you need and the associated serial number(s)....
Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3 -
http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l

My serial number isn't working.

My serial number isn't working. I installed it on a previous computer, but that computer broke, now I'm trying to install it on my new computer but it is telling me that the code is not valid.
I don't have the physical copy of the CD on me, so I decided to download the trial online and license it, but it isn't accepting the serial code.

Yyliew did you check under your account to verify the serial number is still valid?
If so then please run all available uninstallers in the Applications/Utilities/Adobe Installers folder. Once this is done you will also want to run the CC Cleaner Tool which can be found at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.

I bought Creative suite 5 a few years ago, my computer's hard drive failed, after It was fixed I re installed my program and it now says my Serial number is not valid.

I bought Creative suite 5 a few years ago, my computer's hard drive failed, after It was fixed I re installed my program and it now says my Serial number is not valid.
I'm on the last day of a 30 day trail... it won't take my serial number which is the same one that worked before

Contact support by web chat.
Mylenium

'This Serial number is not Valid for Photoshop CS6 Extended'

'This Serial number is not Valid for Photoshop CS6 Extended'
i did download the regular cs6 - but still keep getting this message
what to do?
Thanks!

TravisWT wrote:
Do i need to install the entire suite on the secound computer to access photoshop?…
No, installing Photoshop alone would do, that would also install Bridge on your computer. But you do have to download the whole-suite download to install Photoshop from it. The individual Photoshop download will never accept your suite serial number.
Incidentally, the "suite" concept is a fabrication of Adobe marketing and bean-counting types. The engineering teams are totally independent of each other, they are not only in different buildings but in different cities and states of the American Union, even in different countries.
The fact that they have little if any communication among them is highlighted by requests occasionally made in these forums by top Adobe engineers to let the other teams know when there are problems in one application that impact our workflow in another one.

Error "The serial number is not valid for this product" | Creative Suite

HI together,
I'm very annoyed about the fact that I payed for Adobe Creative Suite Production Premium 5 (EDU version) and now I'm not able to use it on my new Mac. The Support team (Chat) from Adobe told me several times that the product/serial or whatever was canceled but this doesn't help me to get the product working and I won't pay again for this software. So what's the reason for cancellation? I can't see reasons for this and I don't understand why Support team can't help me. Already found Error "The serial number is not valid for this product" | Creative Suite but this doesn't helped me.
Regards
René

Maybe this is also useful... They told me I canceld this by myself which is not the truth. I had a Windows machine and used Creative Cloud as well but I only canceld the Cloud, not my Serial Number for Production Premium...
So who is able to reactivate my Serial Number so that I'm able to use my product?
info: Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: You are now chatting with Richa.
Richa: Hello! Welcome to Adobe Customer Service.
Richa: Sorry for any inconvenience this has caused
Richa: May I get the serial number?
Richa: Are we still connected?
Richa: We have not heard from you for some time. Do you wish to continue to chat?
Richa: Are we still connected?
Rene Pardon: hi
Rene Pardon: for sure
Rene Pardon: sorry, i took so much time for your answer that i decided to do anything else at this time
Rene Pardon: <Deleted >
Rene Pardon: i registered for the education version of production premium 5
info: Your chat transcript will be sent to r*@*.de at the end of your chat.
Richa: ok let me check
Richa: please wait
Richa: Thanks for your patinece
Rene Pardon: do you also need my "authorization code" for this product?
Richa: I need to transfer the chat to
Richa: tech rteam
Richa: please wait
Rene Pardon: ok
Richa: I am sorry
Richa: But I will not be able to transfer the chat
Rene Pardon: is there a phone number i can call?
Richa: As the serial number is canceldd
Richa: and we do apologise
Rene Pardon: why was it canceled?
Richa: but there is no phone support for this product
Rene Pardon: i don't understand because i payed a lot for this
Richa: Its showing canceled
Rene Pardon: so what are the options?
Rene Pardon: i need this product right now and i payed for it so why can't i use it?
Rene Pardon: Your file '2015-03-30_Personalausweis_*.pdf' was successfully uploaded.
Rene Pardon: as you can see, i'm the person who payed for this software
Richa: I am sorry I just checked it
Richa: it is canceled thats why you are getting invalid error
Rene Pardon: yeah, that's what i see but i dont understan. why was it canceled? who is responsible for this mistake? it doesn't help me to tell me what i already see i need a solution to use the product
Richa: I am sorry Rene
Richa: But its showing canceld
Richa: so cant help you with that
Richa: I wish I could help you, but my hands are tied
Rene Pardon: that's what you told me several times so who can help me?
Rene Pardon: i'm very annoyed about this fact that i can't use the software i payed for and noone is able to help me getting this working
Rene Pardon: so please tell me who is able to help me
Richa: You need to place a new order?
Rene Pardon: no, i won't pay AGAIN for this software i want a solution to use my already payed product
Rene Pardon: please get someone in your team who can help me
Richa: I am sorry Rene..
Richa: But unfortunately my team can not help you on this.. as the sersil is expired
Richa: I mean canceled
Richa: Sorry but we can not help Rene..
Rene Pardon: BUT WHY CAN'T YOU TELL ME WHY IT WAS CANCELED?
Rene Pardon: Help me understanding...
Rene Pardon: You're wasting my time!
Richa: I am sorry
Richa: I found the reason for cacnellation
Richa: and its canceldd
Richa: because you requested to cancel. in year 2013
Richa: On 30th april 2013
Rene Pardon: but i only canceled the creative cloud, not my creative suite
Richa: so we have refund and canceled it
Richa: Its showing for this oserial?
Rene Pardon: one moment
Rene Pardon: i log into my account
Rene Pardon: Your file 'Bildschirmfoto 2015-04-09 um 13.31.53.png' was successfully uploaded.
Rene Pardon: As you can see the product is displayed as "non-canceled"
Rene Pardon: I also bought the Createive Cloud during my time I had a Windows machine and this was the one i canceled - or I expected only this to get canceled
Richa: I am sorry but the refund was given and requested for this
Rene Pardon: There was only a refund for the Creative Cloud but not for the Creative Suite i bought
Rene Pardon: And why should I need a serial number for the Creative Cloud?
Rene Pardon: Please reactivate my Serial Number so that I'm able to use my product
Richa: I can not do that?
Rene Pardon: But i guess someone in your Team can
Richa: can not help you

Serial Number Not Valid- new Windows 7pro/ fresh install of Creative Suite 5 Design Premium Win from download will not accept license key. This serial number is not valid for this product is the only response.

Serial Number Not Valid- new Windows 7pro workstation / fresh install of Creative Suite 5 Design Premium Win from download will not accept license key to install. This serial number is not valid for this product is the only response being returned. What am I missing?

The key is for Creative Suite 5 Design Premium the download is DesignPremium_CS5_5_LS1 and all associated files in the group.

When I start adobe Pro Extended it tells me my serial number is not valid. We purchased this number back in 2009 and never had a problem till now.

When I start adobe Pro Extended it tells me my serial number is not valid. We purchased this number back in 2009 and never had a problem till now.

Hi Jeff ,
Please provide me the following information so that I can see what best can be done to get your issue fixed.
Are you using Acrobat 9 extended ?
How did you purchase your software ?Is it through some outside vendor or through Adobe?
In case you have purchased it from some outside vendor ,would recommend you to get in touch with them .
However ,referring the following link you can cross verify the serial number you are entering .
https://helpx.adobe.com/x-productkb/global/find-serial-number.html
Regards
Sukrit Dhingra

My serial number is "not valid for subscription products", but of course it should be. how do I fix that?

my serial number is "not valid for subscription products", but of course it should be. how do I fix that?

Hello,
general informations you will find there: https://www.adobe.com/account.html and this brandnew website: Serial number and activation support.
In case you bought your program from these firms like Amazon this "serial number" obtained from them is not a serial number, only a code with which you can request a serial number from Adobe.
The following part, so I just see at least ceased to exist on my Adobe website, everything plays out in the link from above. I let it there as an info:
Here you have to go through your "Adobe Store", and look for the button "Serial Number Request". Fill in the form and, after a while you will get a "real" serial number.
Hans-Günter

I tried support, but, it says my serial number is not valid.

I tried support, but, it says my serial number is not valid. I Pod is frozen, message says to contact support.

Ok, thank you for your answer. I'm not sure about what you mean with "system informations or other technical details", but I'll try to give all the informations and details that I can.
My PC is a Packard Bell "imedia S3710", Intel(R) Core(TM)2 Quad CPU Q8300 @ 2.50GHz, with 6,00 GB of RAM and 64bit operative system, Windows 7 Home Premium. I bought it several years ago, I think in 2010, probably, and in the PC there was already Photoshop Elements 7. The program always worked, till today, when it stopped working. An error message popped up saying that Photoshop couldn't work anymore and that I needed to reinstall it or contact Adobe. Then I went of the Adobe website, donwloaded the program and tried to install it. A message told me that I had to uninstall the former copy of the program, so I did it, then I reinstalled Photoshop Elements 7 again. This time the installing process worked, then when I tried to open the program, it asked me the serial number. I went on the Adobe website, logged in with my account and recovered my serial number (provided by Adobe itself). Then I entered the serial number in the blanks and a message popped up saying that that serial number wasn't valid. Now, how can it be not valid if Adobe itself provided me that very serial number?
Thank you for your support and patience.
Best regards,
Francesco

Says that my serial number is not valid. Adobe Pro XI

says that my serial number is not valid. Adobe Pro XI

Hi adobeproxiinstall,
If you have a subscription for Adobe Acrobat XI Pro you won't require a serial number to serialize it . There will an option to 'Sign In' please click on that & sign in using your Adobe ID to serialize the product.
In case if you have a perpetual licence for your Adobe Acrobat XI pro you will require a 24 digit serial key starting form '1118' (1118-XXXX-XXXX-XXXX-XXXX-XXXX ), please crosscheck it.
Also let me know for where did you download the Adobe Acrobat XI pro.
The direct link to download Adobe Acrobat XI pro is : Download Acrobat products | Standard, Pro | DC, XI, X
In case if you experience any issue please let us know, we will be happy to help you.
Regards,
Aadesh

My serial number is not valid?what do i do?

my serial number is not valid?what do i do?

Hi,
Please let me know what Product and OS you are using?
You can look at the KB doc below which can help in locating the serial number :
http://helpx.adobe.com/x-productkb/global/find-serial-number.html

Serial Number isn't copied when Goods Issue reference to order

Dear All,
I had maintained serial number profile in material master but I still have a problem when i want to goods issue (TCode MB1A) the material with serial number from refurbishment order (order type PM04).
Why the serial number isn't copied automatically from the serial number that i had entered before in the refurbishment order. it still asked to enter serial number. Logically, it should be listed from the serial number in refurbihsment order.
Is there any configuration that i must do?
Best Regards,
Albert J.

nobody replied

Serial number isn't valid

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