Serial number issue for Acrobat in CS3 Web premium education edition.

Hi everybody. If anyone can help me on this issue, I would really appreciate it. So far, customer support hasn't been very useful. So here is the issue.
I bought CS3 Web Premium for my 2.16ghz macbook and it was purchased through apple. Anyway, it came with the main disc to install all the applications of cs3 and another disc to install acrobat 9. The way an education edition works is that I don't receive an actual serial number. I receive a product number which I have to enter, along with my info and proof of eligibility on this website called myidentit-e.com When this was all said and done, I received an email that contained a serial number. This serial number worked on all of the regular cs3 applications but not on acrobat 9. There was no other product code included and the directions inside the case said that I should be able to use the same serial number for both the regular cs3 and acrobat 9. Customer service's suggestion was to call apple since I bought it from them but what would they know about that? Adobe seals the products and I'm assuming that Apple is only a reseller.
Anyways, any help would be greatly appreciated. thanks!

We've also had this problem. It looks like neither Adobe, My Identit-e nor Adobe will take responsibility for fixing this. All CS3 programs work except for Acrobat, which won't accept the serial number.
Support requests to adobe have resulted in our request simply being "closed" without any actual response from the company.
Has anyone had any luck with obtaining help from any of these companies? Any advice is appreciated.

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