Serial Number Issue on Re-install

Re installing software on new laptop.  Download okay until serial number asked for - Invalid.  Using the same SN as before and right from the Adobe page as before

Hi Estherr,
Are you still facing this issue?
Can you send me the serial number using private message option:How Do I Send  Private Message
What is the version of Acrobat you are trying to serialize. Also let me know the name and version of Operating System. Also attach the screen shot of the problem.
Regards,
Ajlan Huda.

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    I purchased the CC bundle w/photoshop and lightroom. PS is fine. Lightroom was demanding a serial number. I spent FOUR hours with Chat...three supervisors. (Whoever decided that was a good idea should spend hell in an elevator). I ended up uninstalling lightroom, but the option to reinstall isn't available. Help.
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    Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
    While you wait, you can try our community forumswhere experts are online 24/7.
    We are still assisting other customers, thank you for your patience. You can also try our community forums, where experts are online 24/7.
    You are now chatting with Chetan C. To ensure we stay connected throughout our interaction , please don't click on the 'x' in the chat window. Doing so will disconnect our chat session.
    Chetan C: Hello! Welcome to Adobe Customer Service.
    Chetan C: Hi Natasha.
    Natasha: hey
    Chetan C: We appreciate your patience and regret the inconvenience due to high wait time.
    Natasha: ok
    Natasha: can you help me?
    Chetan C: I understand that you have been asked for serial number for lightroom.
    Natasha: yes
    Chetan C: I will be glad to help you with this.
    Chetan C: May I please have your email address registered with Adobe?
    Natasha: get to it, please.
    Natasha: [email protected]
    Chetan C: Sure.
    Chetan C: Thank you for the email address.
    Chetan C: Please allow me a moment while I check to obtain the best solution for you. This will take 2-4 minutes, could you please hold while I do that?
    Natasha: ok
    Chetan C: Thank you.
    Chetan C: Thank you for staying online Natasha.
    Natasha: ok
    Chetan C: Just to confirm, are you trying to download Lightroom from creative cloud?
    Natasha: I bought the ps and lr package, and downloaded. I have them both open. Ps is fine, lr is prompting me for a serial number.
    Chetan C: Thank you for the information.
    Chetan C: In this case I need to transfer this chat to the technical department so that they can assist you better regarding this.
    Chetan C: May I go ahead?
    Natasha: ok
    Chetan C: Thank you, please stay online while I transfer this chat for you.
    Natasha: how long is this going to take?
    Natasha: fine
    Chetan C: Right now, I will transfer.
    Natasha: ok
    Please wait while I transfer the chat to the appropriate group.
    You are now chatting with 'Poulomi'
    Poulomi: Hello. Welcome to Adobe Technical Support.
    Poulomi: Hi Natasha.
    Natasha: hi. I just need a serial number.
    Poulomi: As I understand Lightroom is asking for serial number. Is that correct ?
    Natasha: yes
    Natasha: hello?
    Poulomi: Please be informed that there is no serial number for creative cloud and if it is asking it is a issue.
    Natasha: I don't understand why you can't just give me a serial number.
    Natasha: Ok. I know I'm not the first person with this issue. How do you typically solve this issue?
    Poulomi: Thank you for the information.
    Poulomi: I will be glad to help you with this issue.
    Poulomi: May I know from where you have download the app from adobe.com or from creative cloud desktop app ?
    Natasha: After I paid, I downloaded an Adobe installer, and from there, the ps and lr downloads launched automatically.
    Poulomi: Okay.
    Poulomi: May I know the email address that you used to login to creative cloud desktop app ?
    Natasha: [email protected]
    Poulomi: Okay.
    Poulomi: Please give me 2-3 minutes so that I would go ahead and check what best I can do for you.
    Natasha: ik
    Natasha: *ok
    Poulomi: Thank you for your patience.
    Natasha: do you have an answer for me?
    Poulomi: Open a  Finder window. Choose Go > Go To Folder.Type  /etc and  hit return, find Hosts file in etc folder and copy it to Desktop.And then copy and paste it on the chat window.
    Natasha: I'm sorry… where do I do this?
    Natasha: I'm on a MAC
    Poulomi: The above steps is for mac only.
    Poulomi: Click on finder.
    Natasha: Got that
    Natasha: now?
    Poulomi: Then Choose Go that you find at the top.
    Natasha: ok
    Poulomi: Then select Go To Folder.
    Poulomi: Type /etc and hit return, find Hosts file in etc folder and copy it to Desktop.And then copy and paste it on the chat window.
    Natasha: hang on
    Poulomi: Sure.
    Natasha: ## # Host Database # # localhost is used to configure the loopback interface # when the system is booting. Do not change this entry. ## 127.0.0.1 localhost 255.255.255.255     broadcasthost ::1 localhost fe80::1%lo0     localhost
    Natasha: Did I do that right?
    Poulomi: Just to confirm is it the full host file ?
    Natasha: it's titled hosts
    Poulomi: Yes, you did the right Natasha.
    Natasha: there are two more files in etc: hosts.ac and hosts.equiv
    Natasha: ok
    Poulomi: Thank you.
    Poulomi: May I know if you are in home network or corporate network ?
    Natasha: home.
    Natasha: Please let the supervisors know that having a universal serial problem to give people when they encounter this problem would be A LOT easier and efficient.
    Poulomi: Okay.
    Poulomi: Launch the app and click on 'license this software'.
    Natasha: which - lightroom?
    Poulomi: Yes, you are right.
    Natasha: ok
    Poulomi: Just to confirm did you get the option  'license this software' ?
    Natasha: no.
    Natasha: It says welcome
    Natasha: two options
    Natasha: i have a serial number and want to license lightroom
    Poulomi: May I know the two options ?
    Natasha: there's a buy button under that one
    Poulomi: Click on license lightroom .
    Natasha: and a "I want to try" saying there are 30 days in your trial period
    Natasha: that's checked.
    Natasha: the license option is checked
    Natasha: and the United States.
    Natasha: when I hit next
    Natasha: it asks for the serial number
    Natasha: Is there no way to do this faster?
    Natasha: I didn't want to spend 2 hours licensing photoshop this morning.
    Natasha: Do you have a supervisor?
    Poulomi: In this case lets try some more trouble shooting steps.
    Natasha: NO. I want a supervisor. I have no more time to do this. The problem is not on my end.
    Natasha: I've just paid you over $100. Send me a new download link or a serial number.
    Poulomi: Please allow me 2 minutes while I check for it.
    Natasha: ok
    Poulomi: Thank you for your  time and patience.
    Poulomi: Natasha, we truly understand your concern , we do feel the same if we were in your situation. Please allow me to access your system and then we will try to resolve this issue with in few minutes Natasha, if it not resolved then I will definitely transfer the chat to our Supervisor, is this fine with you?
    Poulomi: Could you please confirm if allow me to access your system and then we will try to resolve this issue with in few minutes ?
    Natasha: You want to access my computer?
    Poulomi: Okay.
    Natasha: Not a chance
    Natasha: GET ME A SUPERVISOR OR SEND ME A NEW DOWNLOAD LINK.
    Natasha: I'm sorry, this is very frustrating, but I absolutely will not allow you to access my computer.
    Poulomi: Okay
    Poulomi: Let me check with the supervisor
    Natasha: great
    Poulomi: Please stay online while I transfer this chat to our Supervisor.
    Natasha: hurry please
    Sharath: Hi Natasha. My name is Sharath, I'm the floor supervisor.
    Natasha: ok
    Sharath: Please allow me 2-3 minutes, while I check your chat interaction with Poulomi.
    Natasha: just do it.
    Natasha: I have NO MORE TiME to spend on this
    Sharath: Thank you for staying online.
    Sharath: I understand that you have purchased and install PhotoshopPhotography subscription, out of which Lightroom 5 is asking for serial number. Is that correct?
    Natasha: I've said it at least 4 times in this chat.
    Natasha: yes
    Sharath: Natasha, I am sorry for the inconvenience cuased you with this regard. However, you have purchased a subscription version of Photoshop and Lightroom 5, for which you will not receive serial number to activate the product.
    Sharath: Natasha, can I help you with few troubleshooting steps to fix this issue?
    Natasha: well then it seems to me tat the download you gave me shouldn't be asking for one.
    Natasha: Do you realize I've been chatting for 3 hours?
    Natasha: I am not troubleshooting….the assumption is that there is something wrong on my end?
    Natasha: NO
    Natasha: Send me a new version
    Natasha: this is absolutely ridiculous
    Natasha: Who is your supervisor?
    Sharath: Natasha, I do understand your concern, however, we have to remove Lightroom registrations files from your computer and re-install to fix the issue.
    Natasha: You could have said that 3 hours ago.
    Sharath: If I send you a new version, still the old registration files on your computer will prevent you from activation and prompt you for serial number.
    Natasha: OK, so uninstall everything? And you'll send me a reinstall link
    Sharath: In Finder, click on Applications and trash Lightroom 5 folder.
    Natasha: are there any other steps?
    Natasha: All Adobe or just lightroom?
    Sharath: Once you trash Lightrom 5 folder, in Finder, click on Go > Go to Folder
    Sharath: Type /library and hit enter
    Sharath: Then open Application Support/Adobe folder and trash Lightroom folder
    Sharath: Let me know once done.
    Natasha: It's gone.
    Sharath: Now again in Finder, click on Go > Go to Folder.
    Natasha: I uninstalled using a cleaner program
    Natasha: Everything associated with it is gone.
    Natasha: Now what
    Sharath: Natasha, you need to manually remove Lightroom registration files from Application Support/Adobe folder
    Natasha: Come on.
    Sharath: Please oipen Application Support/Adobe folder and trash Lightroom folder under Library location
    Sharath: *Please open Application Support/Adobe folder and trash Lightroom folder under Library location
    Natasha: ok, everytthing is gone.
    Sharath: Now again in Finder, click on Go > Go to Folder.
    Sharath: Type ~/library and hit enter
    Sharath: This is to navigate to users library location.
    Natasha: ok
    Sharath: In there open Application Support/Adobe folder and trash OOBE folder
    Natasha: ok
    Sharath: Now launch Creative Cloud Desktop application
    Sharath: Sign in with your Adobe ID
    Sharath: Then click on Apps tab and download and install Lightroom 5
    Sharath: Are you installing Lightroom now?
    Natasha: NO, it's not listed on the list of applications.
    Sharath: Using Creative Cloud desktop application?
    Natasha: You made me uninstall it.
    Natasha: yes
    Natasha: I'm sorry. I'm done with you
    Sharath: Just to confirm, are you not getting option to install Lightroom 5 using Creative Cloud ?
    Natasha: Yes
    Natasha: Just, type in what I'm supposed to do.
    Natasha: I'll be in and out.
    Natasha: This is VERY FRUSTRATING.
    Sharath: Natasha, on the top right corner in Creative Cloud desktop application, click on the small gear icon and click on Preferences
    Sharath: Under Accounts tab, click on Sign Out.
    Sharath: Then again, click on Geat Icon and select Quit.
    Sharath: *Then again, click on Gear Icon and select Quit.
    Sharath: Once you close Creative Cloud desktop application, launch it again, sign in and try to download Lightroom
    Sharath: Are you able to start Lightroom installation?
    Sharath: Natasha, please keep me posted every two minutes as to avoid chat disconnection due to session inactivity.
    Sharath: I am sorry, did I lose you?

    I don't know if it will help, but the http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
    --has a link about why you are prompted to enter a serial number
    --has a link about installing and updating
    -Discussion of RE-installing http://forums.adobe.com/thread/1398961?tstart=0

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