Serial Number Issues - very frustrated!

I am amazed at how Adobe handles their issues.  I have been working on this easy process of finding my serial number but it's been over a month now and after providing documentation that I am who I am and a ton of additional information - I swear the next piece they were going to ask was to finger print me.  They finally found my order - yeah!  They gave me a serial number and closed my case.  It didn't work.  I have re-opened this case and it was immediately closed stating it was taken care of (thanks which i Mohammed!).  They tell you to re-open the case if you are still having issues, which I was...then they close it not even a half hour later stating it's been resolved.  WHAT???  NO!  I need the correct serial number to fix this!

Without knowing anything about your case, it’s possible that the serial number is for the correct product but for a different licensing type and to fix things you just have to find the correct installer for the product that matches the license type.
What product is the serial number supposedly for and/or what product are you trying to install?
What license type is it:  individual, academic, student, teacher, enterprise, government, teams, cloud?
Do you have a chat transcript that you can review again, privately, to help determine what license type the serial number is for?
Don’t post your serial number, here, in its entirety or even most of it, because this is a public forum, but can you give us the first 4 digits (of the 24 digits) because some Adobe products, at least, have the same four digits for each product serial number at least of a specific license type and sometimes for all license types, and that would help validate whether the serial number you’ve been given matches what you’re trying to install.  For example, all recent Lightroom serial numbers for the Individual license type start with the four digits 1160. 

Similar Messages

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    Hello
    not sure if I should split these two questions...
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    2 - Lightroom 5 Trial vs full version folder hierarchy question
    This question is linked to the above i- I am wondering if the folders in Lightroom are different in the trial version vs the fully paid version.
    I had set up some greeting card templates and contact sheet layouts for my friend and tried to transfer them to her computer but whilst, LR 'sees' the folders it just doesn't acknowledge the templates - I tried it several ways but I've not had that issue before so will that sort itself when I get the serial number fixed?
    Thank you for any help or suggestions - hope you all have a good weekend :-)
    Lenny

    Hi Lenny, the two questions may be related but the trial is actually the same as the full version. I would suggest getting the serial number issue sorted out first. There have been known issues where a paid for product still shows up as a trial.There is not a lot the community can do. You need to contact Adobe directly using the link below. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
    1. Adobe Photoshop Lightroom
    2. Serial number issues or activating my product
    3. Click on the blue button: Still need help? Contact us – then click the button marked “chat now”
    It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away.
    Click here to get help now Contact Customer Care

  • Serial number issue in STO PGR

    HI
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    Hi
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    Dear Friends,
    Material Serial Number Issue.
    Its better to explain with the example.
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    Saravanan.S

    Hi,
    Ask the workcentre to give that materail with 202 or 262 mvt to you. Now with the new reservation issue the required serial number material to site.
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  • CS4 Extended Serial Number issue

    Hi
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    Serial number issues can only be handled by calling Adobe.
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  • BIOS Serial Number Issue.

    I am using Lenovo g50-70. When I type "wmic bios get serialnumber" on the command prompt.It is showing numeric values instead of alpha numeric. I already installed BIOS software, still showing numeric values. Please give me answers to my questions. 1) Is BIOS and Product serial number both are same? 2) Is BIOS serial number is numeric or alpha numeric? 3) Is there any possibility to put/change BIOS serial number as Product Serial number? If yes How can I? Please answer my questions and give me suggessions ASAP.Its very urgent to update BIOS Serial Number

    Hi Marije,
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    As per the query we understood that you are facing issue with touchpad in your Lenovo G50 laptop.
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    Can you share the snap shot of the BIOS through private message so that we can validate the issue.
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  • Serial Number issue. (Please Read)

    After my logic board has been replaced while traveling around the world,
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    Please let me know, if you have the answer.
    Thank you very much

    "Nor does it affect warranty or other available service"
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  • Serial number issue for Acrobat in CS3 Web premium education edition.

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    We've also had this problem. It looks like neither Adobe, My Identit-e nor Adobe will take responsibility for fixing this. All CS3 programs work except for Acrobat, which won't accept the serial number.
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  • ACROBAT XL PRO SERIAL NUMBER ISSUES AFTER INSTALLATION

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  • Acrobat 9 Standard - Invalid Serial Number Issue

    I had Acrobat 9 standard on my machine and after a hard drive crash, I have not been able to re-install the app.  I keep on getting invalid serial number.  Can anyone help?

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  • Has the photoshop elements 12 serial number issue been fixed? is there a version that works?

    I bought a new in the box photoshop elements 12 just before christmas new in the box from Amazon. I tried to install but it said the serial number was invalid. I talked to help staff for hours and could not get it to work. Did this issue ever get fixed? Is there a version of photoshop elements that will work? By work I mean when you enter the serial number on the package that you can install and the serial number will work. I am replacing photoshop elements 7 which says I have installed it too many times.
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    Scroll down to "Chat now."
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  • Third Party replaced Motherboard under warrantee, did a great job. Serial Number issue

    IdeaCentre B500 Serial Number is reflected in bios as not matching since the MB changed today. Is that going to cause any issues with future warrantee work (which I don’t expect) and will it effect any other functions such as recovery is needed

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    I have also discovered there is no one to email at Apple to complain. The only suggestions appear to be phoning or the Genius Bar. Obviously, I've been to the Genius Bar to be told that they won't do anything because of this mysterious intruder in their phone.
    Further, I am now in a position where I cannot dispute that the phone has been opened as it now has; by Apple. The staff admitted that before they opened it "it didn't appear to have been opened before" but they stuck by their "we won't do anything" stance upon their discovery.
    I've got a photo of the inside of the phone and to my untrained eye everything appears immaculate. None of of the screw heads, numerous of which would have to be removed and replaced for the "intruder" to get in there, are marked in anyway. Can't see why anyone would go to the trouble.
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  • Acrobat Pro XI Serial Number Issues

    I just bought and downloaded Acrobat Pro XI.  However, when I try to launch the product I get an error that says "Serial Number you provided is valid, but a qualifying product could not be found on this computer".   What the heck is this and how do I fix this?  Of course, you can't actually get in touch with Adobe to get this resolved.  This has been the most frustrating and idiotic download I have ever encountered. 

    The messaging is indicating that you purchased an upgrade version of Acrobat and it is trying to find the earlier version that qualifies you to install and activate the upgrade.  You should have the option of entering the serial number for the previous version instead of actually having it installed.
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    Here is a link to a page with options to help make contact:
    http://www.adobe.com/support/download-install/supportinfo/

  • Trial mode and serial number issue with Creative Cloud

    Hello,
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  • Apple Time Capsule Serial Number Issue

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