Serial number lightroom 5
I don't have the serial number on my box from amazon on lightroom 5. I was on the phone 2 times with adobe and emailed them pictures of the box with no reply.
Serial numbers are not on the outside of the box where anyone may see
Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html
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Serial number Lightroom 5 Amazon
I bought Lightroom 5 through Amazon. Received no paperwork from Amazon with the boxed software, just the software itself. Trying to install it. Digits on the back of the box do not work as a serial number. Have tried all numbers, combos, letters from anywhere on box, looked through Amazon email, see no redemption code. Help appreciated.
Serial numbers are not on the outside of the box where anyone may see
Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html -
We are unable to validate this serial number / Lightroom 6
While trying to install the recently purchased Lightroom 6 (for Mac) I get the following message: "We are unable to validate this serial number". What should I do?
Please check your hosts file entries once
For steps mention below link
Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC -
Hi there !
First time I am posting this.
I bought lighroom months ago and my seial number is not working today, do you know why ?Serial number and activation chat support (non-CC) may help
http://helpx.adobe.com/x-productkb/global/service1.html -
Hello
I have got a new mac and have downloaded lightroom - entered my serial number (lightroom on old mac) - and it's not being accepted. Thoughts?Brami wrote:
I am beginning to think that this is the issue - i have downloaded the CC version - why are they not the same serial number. ALSO Adobe is really hard to navigate - i can't even find the stand alone version to download.
The CC version doesn't use a serial number. Is activated with your Adobe ID and password. And it's all tied to your account being paid current. Other than that, the programs are the same. You have been provided the link to the standalone installation in the comment above this one. -
i have the adobe cloud 9.99/ month photography package i downloaded lightroom 5.4, it told me it was a trial version, and i'm now at the end of the trial and it won't let me download the full version and i don't have a serial number. also, when i click buy, i get an error message saying, "application not found."
There are two different LR’s, one with a serial-number licensing and one with a CC-signin license.
You should uninstall the serial-number LR you have installed, then
Quit the CC Desktop application,
Restart the CC Desktop application—this will rescan what you have installed and not see LR,
LR will now be on the CC Desktiop apps list, so install that. -
I can't install Lightroom 5 on a second computer, I am NOT a creative cloud customer, I am a stand-alone user. But when I try to install on my laptop, it always trys to sell me the monthly membership. How do I enter my serial number in the second copy of lightroom? It won't ask me for it, and I cannot enter it anywhere in the settings? I am stuck
You probably downloaded the Cloud version. Get the licensed version thru the following linked page...
Lightroom - all versions
Windows
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Windows
Mac
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Macintosh -
I installed lightroom 5 with a 30 day trial and it finished.
Yesterday I installed cc and when I open LR5 I need a serial number.
What do I do/how do I get one?
Please help, Thank you.Your photos remain in place, the catalog you have been using will remain. After you install Lightroom from the CC, all you have to do is open your existing catalog and continue right where you left off.
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History - I had a 30 day trial version of Lightroom back in October. One small catalog of 1500 photos were contained in it. When I was prompted to upgrade, I incorrectly selected the option to "choose a different catalog" which prevented me from seeing my recent photos in Lightroom 5. It appears that my version of Lightroom may be a trial version instead of the version for my subscription purchase. Can you please help me with this? I will be glad to provide the serial number as necessary.
Without proper system info and other details nobody can tell you anything. for the time being, try another browser...
Mylenium -
My Lightroom 5 upgrade serial number not showing up on My Products page; chat support useless
I purchased a Lightroom 5 upgrade license on July 25th. I didn't receive a confirmation email but my serial number was displayed on the order summary page after purchase. I tried registering the serial number repeatedly through the My Products page but for some reason the serial number wasn't showing up, even though the registration process reported a successful result. Furthermore, Adobe products bought from the Adobe store should automatically be registered according to Adobe's web site. Apparently this must have failed. I need to reinstall Lightroom 5 but the serial number is still not showing up on the My Products page. I just spent an extremely frustrating hour with Adobe "Live" chat who did nothing but send me in circles and repeat the same canned responses over and over again.
I'm currently on hold with "phone support" but I'm not optimistic as I've been on hold for 28 minutes. The only other support option was a link to this forum, hence this post. Hopefully someone from Adobe can retrieve my serial number and contact me. Failing this my only other option will be to contact VISA and open a claim.
My comical-if-it-weren't-so-sad conversation with Adobe support:
Hi, there are 36 customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
Hi, there are 35 customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
Hi, there are 31 customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
You are now chatting with Bhagawan.
Bhagawan: Hello! Welcome to Adobe Customer Service.
Joel: Hello
Bhagawan: Hi Joel.
Joel: I need to reinstall Lightroom 5 but my serial number is not showing up under My Products & Services on the website
Joel: I bought a Lightroom 5 upgrade back in July
Bhagawan: I will be glad to check and help you with this issue.
Joel: For some reason the product registration is not showing up under my account. I have my VISA transaction info if it helps you find my purchase.
Joel: Thanks
Bhagawan: I'll be right with you.
Joel: ok
Bhagawan: Okay.
Bhagawan: May I know the email address, please?
Joel: ******
Bhagawan: Thank you.
Bhagawan: Let me check on this.
Bhagawan: For security reasons, could you verify your complete name and billing address as mentioned on your account please?
Joel: Sure:
Joel: Joel ****
Joel: **********
Bhagawan: Thank you Joel.
Bhagawan: Joel, I see that your serial number is registered under your adobe account, please sign out and sign in your adobe account click on My Products and service information to retrieve the serial number.
Joel: I only see Lightroom 4 ... not Lightroom 5.
Joel: But I'll try
Joel: Give me a sec
Bhagawan: Sure.
Joel: Nope...still only shows Lightroom 4
Joel: Products in use Version Platform Registration date Lightroom 4 Mul October 4, 2012 Register new products
Bhagawan: Okay.
Joel: Not sure why it isn't showing my upgraded license for Lightroom 5
Bhagawan: Please give me a minute or two.
Joel: ok
Bhagawan: Sure.
Bhagawan: Thanks for staying online.
Joel: np
Bhagawan: Joel, In this case, I'll transfer this chat to our Concern Team to check and help you with the serial number.
Joel: ok
Bhagawan: Please stay online.
Joel: ok
Please wait while I transfer the chat to the appropriate group.
You are now chatting with Naveen R.
Naveen R: Sorry for the wait. Please do stay online.
Naveen R: Hello! Welcome to Adobe Customer Service.
Joel: ok
Joel: Hello
Naveen R: Hi Joel.
Naveen R: I understand that you are unable to locate the serial number.
Joel: I purchased Lightroom 5 on July 25, 2013 as an upgrade for Lightroom 4. I need to reinstall Lightroom 5, but my serial number is not showing up in the products & services page.
Joel: I looked through my email receipts and couldn't find an order confirmation (or anything from Adobe related to my recent purchase.) After purchasing the upgrade, the serial number was displayed and I thought I had registered it using the Adobe account portal
Joel: Apparently, this didn't work. I have my VISA transaction information if required.
Naveen R: Thank you for the information.
Naveen R: I will be glad to check and help you with that.
Joel: Thanks
Joel: As I mentioned to the previous agent, when I got into My Products on the Adobe portal, I can see my Lightroom 4 info, but the Lightroom 5 Upgrade info isn't there.
Joel: got = go
Joel: sry
Naveen R: Thank you for waiting. One moment please.
Joel: ok
Naveen R: I'll be right with you.
Naveen R: Sorry for the wait. Please do stay online.
Joel: ok
Naveen R: Thank you for waiting. One moment please.
Naveen R: Sorry for the wait. Please do stay online.
Joel: Will it take much longer?
Naveen R: Let me check on that.
Joel: Are you alive?
Naveen R: I'm sorry due to application error I'm unable to check on that.
Joel: Can I please get a phone number to call? My only other choice would be to open a claim with VISA for fraud since Adobe seems unwilling to help in this matter
Naveen R: I will provide the steps to locate the serial number on your Adobe account.
Joel: I already know how to look for a serial number. The problem is that it doesn't show up in the Adobe account portal.
Naveen R: Please login under a different browser.
Joel: Already tried. Used IE then Chrome
Naveen R: Delete the cookies refresh your browser.
Joel: Same problem
Joel: Please provide me with a number to call
Naveen R: *Once you login to the Adobe account, click on "My products" under the "My products and services".
Naveen R: *There you can locate the serial number which you have registered.
Joel: I've already done that.
Joel: It is NOT listed
Joel: Which I've been saying for the past 40+ minutes
Naveen R: May I know the email address you logged into Adobe account?
Joel: ******
Naveen R: Thank you.
Joel: ...
Naveen R: Thank you for waiting. One moment please.
Naveen R: I see that your serial number is registered under your account.
Joel: Lightroom 5
Naveen R: I will provide you the serial number via email after ending this chat.
Joel: ok but please make sure it isn't Lightroom 4 but my Lightroom 5 serial number
Naveen R: Yes. Due to some technical error you are unable to locate it.
Joel: ok please send the serial number
Naveen R: Sure.
Naveen R: Is there anything else I can help you with?
Joel: No
Naveen R: You are welcome.
Naveen R: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
This chat session has ended.
Thank you for contacting Adobe.OK, I was able to recover my previous system's image and thankfully it appears you can get the serial number from Help->System Info. I attempted to register the serial number again via the My Products page and while it indicated that the registration was successful, we'll see. At least I should be able to install LR5 on my new machine now.
Edit: I also just discovered that the serial number is listed under My Orders, but not under My Products. Weird. In my defence , I never thought to check My Order history because I never received a confirmation email and the order wasn't listed after purchase...even as late as mid-August (when I last checked.) Very strange but it's all good now.
Edit #2: OK now I just feel silly. I just received an email from Naveen with an actual support case AND the correct serial number. So, I stand corrected. The Live Chat process still felt incredibly long with some seemingly canned/automated responses but, in all fairness, he did get back to me. Thank goodness I washed both feet today... -
I purchased Lightroom 5 and Elements 12 and installed them on a computer. I now have a new computer, and wish to install them on the new one. When I tried to do so, my only option seemed to be Adobe Cloud. When I was asked for my LR serial number, it was not accepted. Please help me install these two products; I prefer stand-alone, rather than a monthly fee. Thank you
PSE 10, 11, 12 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
PE 10, 11, 12 - http://helpx.adobe.com/premiere-elements/kb/premiere-elements-10-11-downloads.html
Lightroom - all versions
Windows
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Windows
Mac
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Macintosh -
I am trying to install Lightroom and I am OK until it asks for a serial number. I purchased Lightroom from B&H and the have entered the seal number on the the B&H invoice. Nothing happens, not all the entry boxes are filled with the serial number that was provided by B&H. I looked for a serial number on and in the box it came in, nada. Need a bit of help here, what can I do?
RJ@Try to connect on Live chat one more time.
Still not connected , better to contact Adobe Phone Support
Click on Phone option and check once :
Contact Customer Care -
I'm trying to register Adobe Lightroom 5 on my new 13" MacBookPro Retina. When they say type in serial number , theres only 6 boxes. My macbook has 12 digits so I can't advance to next question. what am I doing wrong. It sayd that the adobe Lightroom 5 is on this macbook pro...Can someone help ?
Did you buy this directly from Apple or from elsewhere. I've never heard of Lightroom coming pre-installed so it sounds like you MBP might not really be "new."
Enter your serial number here to check the support status and see if the computer has been previously registered:
https://selfsolve.apple.com/agreementWarrantyDynamic.do
If you did not buy it from Apple and that site shows any purchase date other than yours (± a few days), return the computer to the fraud perpetrators who sold it, get your money back, and buy directly from Apple next time -
I successfully got Lightroom to open, it does not show my SD drive. I added the SD drive (folder) and it opened a few photos but then opened an old catalog. I tried again and got grey thumbnails with the correct Canon file numbers but no images. When I selected import, it opened an old catalog and began to convert it. I recently got the creative cloud subscription and I can open these photos there after pinning. The problem is, I don't have time to figure out Photoshop before I need these photos.
Thank you for responding. I can display my CR2 files in any program that
will show them. I can drag or "pin' them to the Ps logo or button at on the
task bar and they will be available in Photoshop. I purchased Lightroom
before the Creative cloud was available. that's why I have a serial number.
You've got me thinking I have two "dueling" programs of Lightroom. Could
this be the problem? I have now deleted Lightroom and was going to
reinstall. I will wait and figure out the reinstall from the Creative
Cloud. thank you again. -
How do I retrieve an old serial number to upgrade Lightroom?
I upgraded my Lightroom and can no longer find my old serial number. If I go under my account, it isn't there either. Wondering how I get a number.
If the old version is still instaled, it is listed in Help/System Info.
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