Serial number nightmare

I do hope this is not being sent god knows how many times, have jsut bought photoshop elements 11 but have not got the serial number so cannot install it please can you tell me where I can get it from and what refrence number I need to access it thank you from a very desperate person who is pulling there teeth out

Serial number retrieval process FAQ | Point-of-sale activation products
Mylenium

Similar Messages

Upgrading: Serial Number Nightmare ADOBE NO HELP

I have been trying to upgrade from MX4 to CS4
Bought the serial number
Downloaded the full version CS4
Put in the serial no
THEN - asks for MX serial no which I put in and will not accept
It says contact customer support
RIGHT - have you tried!
Hopeless
Go round in circles - technical help shunt you back to customer service
And guess what - customer service don't answer
I don't know if anybody has got thru to ADOBE and had a sensible answer
My advice is unless they can sort out this activation nightmare - get another programme and stay away from ADOBE

Sorry you are having problems with the upgrade. This is a user to user forum and Adobe Support won't hear you :-)
I realise it is extremely frustrating and sympathise with your problem.
Have you looked at this tech-note: (right at the bottom)
http://kb2.adobe.com/cps/152/tn_15282.html
Not sure if it offers any help, but it's the only thing I could find in the tech notes. If that doesn't help, then I'm afaid you're only recourse is waiting on Adobe Support.
Nadia
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SLS Reinstall Serial Number Nightmare

I decided to use my old Mac Pro as a server. Installed SLS and entered serial number and everything was ok. I decided that I should have raided the boot volume. I wiped everything and reinstalled SLS. But when it boots and I enter my serial number, I get "the serial number has already been registered for a different server". Any ideas would be appreciated.

Removed the network cables and finished the install. After the server was online, reconnected the cables and it was happy. I'm using a bonded connection, not sure if that contributed to the problem, but it's fine now.

1 year ago i installed Elements 12 on my PC with a serial number. Today i have installed Elements 12 also on my laptop. But,...there is a problem with validation of the serial number on my laptop. Is there a need to validate Elements or will this progra

One year ago i installed Elements 12 on my PC with a serial number and it was OK.
Today i have installed Elements 12 also on my laptop.
But,...there is a problem with validation of the serial number on my laptop. Is there a need to validate Elements or will this program real disapeare in 7 days?
Hans

Hi,
Since you already have one copy activated the serial number must be logged in your account details - I would first check that the one logged and the one you are attempting to enter are the same.
You can check your account details by going to www.adobe.com and clicking on Manage Account. You need to sign in with your Adobe Id and then click on View All under Plans & Products. Next click on View your products and after a while it should produce your list.
If there is a problem with the serial number, only Adobe can help you there (we are just users). Please see the response in this thread
First of all, I would have to say that getting in touch with you is a nightmare and I am not at all happy that I can't just email or live chat with someone who can help! I am not a technical person, I just want to be able to use Photoshop Elements and ge
Brian

Serial Number: Cannot Get One!

I purchased Adobe Creative Suite 6 Design & Web premium Student Teacher Edition on 6 August from Amazon.com. I have been trying ever since to get my serial number.
I have submitted my university appointment letter and provided an academic email address. The supporting doc was accepted a few months ago for my upgrade of Lightroom.
Today an email came with a link to retrieve the serial number: https://www.identit-e.com/default/index/adobe
Case Number:0209091417 They CLOSED the case but, I still don't have and can't get a serial number.
Unfortunately, the system will NOT give me a serial number. It claims that my email address does not match the Product Code and placed the whole thing on hold—AGAIN. I entered the 3 email addresses that are involved. NOTHING.
I again uploaded my POE and I sent yet another email to: [email protected]
I am at my wit’s end! I have spent WEEKS trying to get my serial number. I have sent many emails, chatted for about two hours to 3 people at Adobe: Dayashankar, Vajid and supervisor Deep all of whom could not help me—but they wasted my time. I really don’t know what else to do. I have used academic software for years without problems.
I believe because there were several email addresses involved the system has placed me into an endless loop.
Can someone please assist me, maybe eliminate all email addresses and start over? Please! Because otherwise I must return the program to Amazon to get my money back. However, that still leaves me without my programs.
If I download and purchase direct from Adobe what guarantee is there that I will get a serial number?
This has been an absolute NIGHTMARE!
Thanks for your help.

I'll pass this along to some folks within Adobe who will hopefully be able to assist you.
- Dov

Downloaded FULL version but still asked for previous serial number as if it were an upgrade.

So I received the serial number for the standalone version of Adobe Photoshop Lightroom 5 Student and Teacher edition that I purchased from the Adobe online store. After it downloaded I received a serial number. When I installed the software and attempted to activate it using the provided serial number the pop-up box stated that the number I provided was for an upgrade version and that I needed to provide the serial number from the previous install; something that I do not have because I have never owned Lightroom before.
Before you start, I was very careful in selecting the FULL version, please see the attached image of the shopping cart which clearly indicates that I have purchased the full version. Further the email with the serial number gave no indication that I have purchased the upgrade version.
So my question is, how do I get a non-upgrade serial number that will work with the software that I have installed??

Here are the steps that I followed to purchase a full version of the software but for which I received an upgrade only serial #.
1) Logged into my Adobe ID account and sought out "Products: For Education Customers" by clicking the link products link at the bottom of my account summary page. This resulted in my being directed to the following URL:
Products
Here is a screen capture of the page which clearly states the page is for education customers.
2) Press the BUY link beside the Lightroom for Students and Teachers Edition. Please note - THERE IS NO INDICATION THAT THIS IS AN UPGRADE VERSION. Clicking the link results in the following URL:
Products
The only thing that changed is that the buy icon changed to an "Add to Cart" icon.
Here's the screen shot. Notice that it still says Products: For Education Customers at the top and there is no mention of this being an upgrade version.
3) Press the "Add to Cart" icon. Which loads a new page. Here's the URL:
https://www.adobe.com/ca/cart.edu.html
And here's the screen shot:
Please notice the price. It will become relevant when you read the chat that I had with "customer service" last night. Also, once again, absolutely no indication that this is an upgrade version. In fact, if someone at Adobe would actually look at this screen shot they would see that just below the text indicating the product's name is a line that states: "I want to buy: Full"
4) Proceed to Checkout. After providing my Adobe ID and password again I was directed to this URL:
https://store1.adobe.com/ca/cart/checkout.edu.html#null
Here's the screen shot, please notice that the content of the cart states "Full, Mac/Win, English, Download" Once again, absolutely no indication that this is an upgrade version.
5) I provided my credit card information and then received the following email from Adobe. A close reading of the message will not reveal anything about this purchase being an upgrade.
Dear DOUG TURNER,
Thank you for your purchase of downloadable Adobe products.
For your records, we have included your serial numbers below.
Adobe Photoshop Lightroom 5 (Mac/Win,English)
<serial number removed - kglad>
Download Instructions:
1. Login into Your Account with the Adobe ID: [email protected]
* http://www.adobe.com/go/ols_ww_login/
2. In the My Orders page, locate order #AD015387514 with the date January 14, 2015, and expand the order to view the details.
3. Start your download by clicking on the 'Download' button.
4. After you have completed the download process, your serial number will be displayed in the download center.
You can log back into 'Adobe Account Management' in the future to re-download your product or retrieve your serial number. Please refer to the download policy for terms and conditions.
http://www.adobe.com/go/ols_en_download_policy
For help with downloading and installing your product, visit the Download and Installation Support center:
* http://www.adobe.com/go/ols_ww_download_instructions
Best Regards,
The Adobe Store Team
A second email with somewhat different formatting but with the same details was received immediately following the one quoted above.
6) Followed the instructions provided in this message and then installed Lightroom and entered the serial number provided above once the software launched. The pop-up box then informed me that I had been provided with an upgrade serial number and that the serial number from my previous purchase of Lightroom was needed. This was the first indication that I had not been provided with the product that I thought I had purchased.
7) That's when the nightmare that Adobe calls customer service began. Here's the transcript of the 30 minute entirely useless chat I had yesterday.
For additional help, reach us at http://helpx.adobe.com/contact.html
General Info
Chat start time
Jan 15, 2015 1:59:04 PM PST
Chat end time
Jan 15, 2015 2:34:33 PM PST
Duration (actual chatting time)
00:35:29
Operator
Ganesh
Chat Transcript
info: Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forums where experts are online 24/7.
info: You are now chatting with 'Ganesh'
Ganesh: Hello. Welcome to Adobe Technical Support.
Ganesh: Please allow me a moment while I look into your account & verify the details.
Ganesh: Hello Doug.
DOUG TURNER: hello
Ganesh: I understand that you have purchased Lightroom 5 and it asks for earlier version serial number while installing, is that correct?
DOUG TURNER: Yes. I specifically purchased the FULL standalone student/teacher version of LR5. I was sent a serial number but when I install the box says that the SN is for an upgrade and that I need to provide my previous SN which I do not have.
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Ganesh: Thank you for confirming.
Ganesh: I will be glad to help you with information on this issue.
DOUG TURNER: Great...
Ganesh: Please allow me a minute to check the details for your purchase.
DOUG TURNER: O.K. I can provide a cut and paste of the email...
DOUG TURNER: Dear DOUG TURNER, Thank you for your purchase of downloadable Adobe products. For your records, we have included your serial numbers below. Adobe Photoshop Lightroom 5 (Mac/Win,English) 1160-4001-0579-1093-9318-8739 Download Instructions: 1. Login into Your Account with the Adobe ID: [email protected] * http://www.adobe.com/go/ols_ww_login/ 2. In the My Orders page, locate order #AD015387514 with the date January 14, 2015, and expand the order to view the details. 3. Start your download by clicking on the 'Download' button.
Ganesh: Thank you for providing details.
Ganesh: I see that you have purchased an upgrade version for Lightroom 5.
Ganesh: I will transfer this chat to our Customer Support team so you can return Lightroom 5 upgrade version and purchase full version.
Ganesh: Is that okay?
DOUG TURNER: NO, NO, NO... I specifically purchased the full version... I have a screen capture of the shopping cart to prove it.
DOUG TURNER: I was very careful to make sure that I did NOT purchase the upgrade.
Ganesh: I checked the order details again and it is for an upgrade version.
DOUG TURNER: How can I send you the jpg that shows the shopping cart that specifically says I want to buy the FULL version???
DOUG TURNER: NO. I repeat. I did not purchase the upgrade. I can prove it.
Ganesh: Order total for Lightroom 5 is $89.27.
Ganesh: You can check the cost for full version on Adobe site.
DOUG TURNER: $79 Us plus Tax. for the STUDENT & TEACHER FULL version. Give me a second and I'll copy the url for you...
DOUG TURNER: Check here -- https://www.adobe.com/ca/products/catalog/software._sl_id-contentfilter_sl_catalog_sl_educ ation_sl_popular.edu.html
DOUG TURNER: Hit the BUY button beside light room and then add it to your cart and you will get a message stating that you want to buy the FULL version.
Ganesh: I see that you have purchased a retail version and not an educational version.
DOUG TURNER: Did you check the link???
Ganesh: Yes. I checked the link.
DOUG TURNER: Do you see the Student & Teacher edition?
Ganesh: You need to click on ''Student & teacher pricing'' to purchase a student version.
DOUG TURNER: That's how I got to the link in the first place...
DOUG TURNER: This really is not very helpful. Is there someone I can talk to? Or perhaps you can escalate this issue to a supervisor?
Ganesh: Doug, I checked with my senior on this issue.
Ganesh: You need to return the upgrade version and purchase the upgrade version.
Ganesh: You can return the current order and can contact our Sales team to get help to purchase the correct version.
DOUG TURNER: How do I return downloaded software??
DOUG TURNER: Hello??
Ganesh: I am sorry for delay.
Ganesh: Do not worry, our customer support team will help you with return process.
Ganesh: Would you like me to transfer the chat to our customer support team?
DOUG TURNER: Yes, I thought I was talking to customer support. A transfer would be good.
Ganesh: Allow me a minute to transfer the chat.
info: Please wait while I transfer the chat to the appropriate group.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
I waited as long as I could for a response from the appropriate group and then closed my browser.
*** I need this software for a course that I am taking. Please provide clear instructions on how to get this issue resolved. ***

Logic Studio Serial Number Deactivation

Hi all,
I have searched the Apple Support Communities and Google to try and get a answer to my question. I have also tried the Apple Online Support (and they suggested that I call their technical department, that are now shut!!!).
How do I deactivate the serial number on Logic Studio? The reason is that I currently use Mountain Lion OS but it's become a nightmare (constantly freezing and really slowing down), so I am going to go back to Snow Leopard as this was the most stable OS that I have used. I haven't done a time machine back up (and I didn't have Logic when I was using Snow Leopard anyway).
I want to reinstall Logic Studio once I have installed Snow Leopard onto my Macbook Pro, but am concerned that if I don't deactivate it properly that I will have issues as the serial number will already be allocated. If I was to uninstall the software, would that automatically deactivate the serial number? If so, how can I uninstall it properly (It's not like Adobe software where you have an uninstall folder/option within the applications folder)?
I have tried the help within the software, but to no avail, and I just want to have Snow Leopard back on my machine as the bugs and lack of stability with Mountain Lion are driving me crazy!
Many thanks in advance.

Thanks for the quick reply .
So... If I was to erase my hard disk and reinstall Snow Leopard, then reinstall Logic, does this pose any issues with the licence? Would I have to make Apple aware, or can I just reinstall Logic onto Snow Leopard, no problems?
Thanks

Serial Number Already In Use

I've upgraded from CS4 to CS5.5 to CS6 and it's been a NIGHTMARE in terms of licensing. I only use the program on my work PC and my traveling laptop. I've been told from an Adobe customer service rep this is a perfectly acceptable configuration. And yet, for the past 2 years I routinely have problems with the programs not running because I get an error saying the license is already in use. When I get the error message, I can't "provide a different serial number" because I don't have one. I already paid over $2,000 for the product and yet about ever 6 months I get some type of licensing error. I wish Adobe would fix this.

Tell us more about your situation. The licensing works fine for most users.
Have you entered the same serial number for the work PC and the laptop then activated both?
That's what I've done and it works fine here.

Unable to validate my serial number for purchased version of premiere elements will not connect to internet even though my connection is ok

i have purchased an official copy of premier elements 13. i have my serial number etc but when i go validate my sign in throgh my internet connection nothing happens. its a nightmare !! I cannot even find out how to generate a rerquest code for offline valiodation. clicking on "generate response code " does nothing. I have jjust spent £79 on this product. will someone please help. ther is nothing wrong with my internet connection.

Hi, A.T.R
Thank you so much for your common sense reply. I contacted Adobe via their online chat help facility. One of their tech guys resolved the issue by re-setting the Hosts file. Now I have seen this in the forums and it basically involves making a back-up copy of the Hosts file deleting certain entries and applying again.. Thankfully this worked for me. But I would urge Adobe to look into this matter as there are many novices I am sure will be extremely frustrated at what should be a straight forward approach when validating their software. Most people would know there internet was working ok and most people would be able to disable anti-virus software etc, but to continue getting a failure to validate a serial number online would in my opinion beggar belief !! for most technically minded folks out there. Most annoying.
When anyone purchases legacy software from Adobe, no one wants this kind of problem. The software is not cheap.
My purchase was Adobe Premiere Elements 13 and it is a great piece of software for video editing. I can however recommend it. It is very good for both novice and professionals
Thank you.

I need my serial number NOW

J. Dibyanshu...This is to you.
This is a nightmare. I have supplied my code for you to provide a serial number 4 times. You are still not providing me with the required serial number. I am at my wits end. i want my serial no. you have acknowledged my student status, and the code i sent by sending me a serial code, but it was invalid. please get this right and sort it out NOW.
Alex Erhard
Case: 0211966767

Daintree wrote:
J. Dibyanshu...This is to you.
This is a nightmare. I have supplied my code for you to provide a serial number 4 times. You are still not providing me with the required serial number. I am at my wits end. i want my serial no. you have acknowledged my student status, and the code i sent by sending me a serial code, but it was invalid. please get this right and sort it out NOW.
Alex Erhard
Case: 0211966767
Hi there,
Your serial number has been sent to you in a private message on forums.
Thanks!

Stolen 30GB. No way to report serial number to Itunes.

I'm 47. Just reported to police that my 30GB was stolen out of my car. I'm very surprised and disappointed that there is not a way to advise Apple of my serial number so the thief can not assume new ownership, buy downloads, etc. and go on with his filthy life. Sure, I have all my tunes, etc. in my computer, so the hassle to re-load everything is not an issue. The issue is that there is no way to protect one's ipod. Therefore, I'm not sure if I'll buy another. Furthermore, I assume if I do buy another, Itunes will work with it without any issues?
I hope my post is not screened and deleted by Itune staff to avoid letting other Ipod customers know this. Again, I'm 47, got all receipts. Not a kid looking for anything free.

You aren't the first to suggest this, but you have to realise how many iPods are stolen worldwide every year. And what about those that are just lost? What about those that are legitimately sold on places such as eBay? What about ones that are given away (such as me giving an older iPod to another member of my family to use on a different computer)?
And what about those that are just lost? What about those that are legitimately sold on places such as eBay? What about ones that are given away (such as me giving an older iPod to another member of my family to use on a different computer)?
What about having your computer hacked and someone intentionally disabling your iPod just for the fun of it?
What about those mischievous folks who are in dispute with someone else and who want to cause trouble for others by having their iPods disabled? You know the kind of thing, you give an iPod to your boy/girlfriend as a present, then split up and......well you know where I'm going with this.
I understand the principle behind what you are saying, but the possibilities of abusing a system like you suggest are endless, and if Apple were to implement this procedure it would be an administrative and logistical nightmare, not to mention any legal ramifications.

HT1349 How do you get help from apple if you don't know where to find the serial number of my "product." I don't know if they mean my itunes program, my iphone, my computer, which one, the number on the computer (is there one), or something in Windows or

How are you supposed to get help from Apple if you don't know what your serial number is? They say to input the serial number of the "product" that you are asking about. Since my problem is how to deauthorize/authorize computers, and they are saying I have more than 5 (which I have never owned more than 5 computers in my life), I can't imagine what serial number they mean. Does it mean your desktop computer? If so, which one? Do they mean your device? LIke your iPhone, iPod or whatever? Do they mean the software ON one of your computers and/or devices? If so, which program, and on which computer/device?
We have three operational computers, one does not have iTunes on it. Since Apple is saying I have more than 5 authorized computers, and I can't imagine what they are, I am afraid to deauthorize all my computers. See what I mean? I just wanted to ask the question about how I can find out WHICH computers Apple thinks I have authorized, so I can decide if it's safe to deauthorize them all or not. I only know of 2 computers that have iTunes on them, so how can there be 5? We also have 2 iPhones and 2 iPods in this family, but one of the iPhones has his own apple id. He may have been using mine, since his computer died. I read that those don't count as "computers" to the 5. Do they, then?
Help! I can't contact apple because I have no idea what they mean about serial number. I doubt they would help me anyway. In order to get the serial number off my desktop computer (that has iTunes on it already), I will have to move furniture, so I don't want to if that's not it. Is there some way to find the serial number in the software, either on my desktop or my iPhone?

sunshinecowgill wrote:
We have three operational computers, one does not have iTunes on it. Since Apple is saying I have more than 5 authorized computers, and I can't imagine what they are, I am afraid to deauthorize all my computers. See what I mean? I just wanted to ask the question about how I can find out WHICH computers Apple thinks I have authorized, so I can decide if it's safe to deauthorize them all or not.
You could have more 5 computers authorized if you ever, for example, reformatted a hard drive or replaced a hard drive without deauthorizing the computer first. Apple's system would see that as a different computer, even though you don't. There's nothing to be afraid of in deauthorizing everything and the reauthorizing what you actually have. You won't lose any data. Mistimp is correct, they can't tell you which computers are authorized.

How Many Times Can I Use The Same Serial Number For Adobe Creative Suite 4?

I have design standard and was told I can use the same serial number on multiple computers. How many time can I use it? And say I install it on the maximum number of computers, but get a new computer, can I uninstall it on one of the old computers and use it on the new one? And can I use the programs on both computers simultaneously or do I have to use them one at a time?

Fred Tech wrote:
Broadly speaking, it depends on the type of license you have.
Specifically, if you have a single license then officially, you should only install it once on one computer.
Practically, (unless it has changed with CS4) you maybe able to install it on more then one computer, BUT can only run one instance of the software at a time. You can not run more then one instance of the software concurrently; i.e. you can't run Dreamweaver on Computer 1 and Photoshop on Computer 2. That would be two instances, and is not permitted.
This is my understanding. I am happy to be corrected if I am wrong
Fred
Sorry Fred you are wrong.
If you have a single license you can install it on as many computers as you like. you can only activate the suite on two computers at anyone time. Work and Home or as many of us do it Desktop and Laptop. You can not use the computers simultaneously. You only have 20 activation/deactivations so use them wisely. Student versions only have one activation. You can not break up the suite installs the suite is considered one application.

How do I transfer an Acrobat serial number from one adobe account to another?

I've installed Adobe DC Pro on one of our user's computers. When it asked for an Adobe ID I entered the ID I used to purchase the serial number. Unfortunately now acrobat always starts on the new computer and displays my name instead of the end user name. So I'm wondering how to either transfer the serial number to the end user's adobe account, or alternatively re-associate the acrobat on the end user machine with the end user's own adobe account.

contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

How many computers can you authorize with one serial number?

Hey guys.
I'm thinking about buying a 2nd Mac, but I'm just curious how many total computers you have authorize Logic studio on at one time (my guess would be 3 but I hope more).
Please let me know if you can.
Thanks,
Nathan

I'll copy my post from the other thread:
I don't know for the others but in my retail package ((not upgrade) I found two serial numbers. Though I haven't got time yet to try the second serial number on my MacBook, my logic says that with two different serials I could run both macs simultaneously and be on the network. But, my logic fails so often so it's better to shut my mouth, install Logic on MacBook and come back here again.

Serial number nightmare

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