Serial number not accepted by apple

After upgrading my Mac mini(Late2012) to Yosemite 10.10.1 the contacts app crashes every time it syncs with the cloud.
Ok, try to get help from Apple. But, every time I put the serial number into the Webform I get the answer: Serialnumber not
accepted.
- No, its not a typo ( copy & paste )
- No, I didn't mess up with 0(Zero) and O(Character)
- I double checked the serial number from the operating system with the number on the box. They are equal.
Is there a mail address around I can contact?
Or a phone number?
I do not want to put my serial number into a public forum, but it starts with C07, 9 characters following.
Thanks in advance
Ralf

Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes
international calling numbers..
For Mac App Store: Apple - Support - Mac App Store.
For iTunes: Apple - Support - iTunes.

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