Serial Number not accepted by Lenovo Support/Warranty Lookup

Trying to e-mail support about my G505s but it will not accept my SN as valid despite the fact I bought it from a reputable retailer. Lenovo Solutions can't access my warranty information, either. Help?

hi Wonk,
Got your PM. It's odd that there's no info on your machines' serial number but the message Multiple devices found - Please enter Machine Type Information on the warranty lookup page may indicate that the serial number hasn't been registered on the system yet. This usually happens if the unit is brand new or refurbished (indicated by the letters RF on the machine type (eg. 59RF0637)).
If you purchased the system in the UK, I recommend you fill up the form below to register the system and contact the lenovo support center and report the issue.
Lenovo Services Registration Support
Support phone list
Regards
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