Serial Number not accepted even though correct

Help. Trying to reinstall a Creative Suite 5.5 Upgrade and it will not accept my serial number even though correct.

These are user to user forums.  You are not talking to Adobe when you are interacting in this forum, though there are some employees that stop by to help.  You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

Similar Messages

  • Serial Number not accepted CS4

    I have a Macbook Air and tried to install CS4 Design Standard, but the downloaded installer does not accept my serial number (marked as invalid). I purchased the CS4 Design Standard (Education) in 2009. What can I do to install the CS 4 on my Mac that has no disc drive? Why is my serial number not accepted?
    Looking forward for help!
    Thanks.

    contact adobe support if you're certain you're using the same serial number that worked previously, http://www.adobe.com/support/chat/ivrchat.html
    otherwise, make sure you're using the correct serial number, http://helpx.adobe.com/x-productkb/global/find-serial-number.html

  • Serial number not  accepted when using disc to download on second computer.

    Serial number not accepted when using disc ot download CS6 to second computer. Help...

    make sure you're entering the correct serial number for the correct product:  http://helpx.adobe.com/x-productkb/global/find-serial-number.html
    if you're certain that you are doing that, contact adobe support:  http://www.adobe.com/support/chat/ivrchat.html

  • CS2 Premium serial number not accepted at use on Win 7 system

    I have at several years old version of the Creative Suite 2 Premium. It has been licensed on a Win XP system previously, but now I try to install it on my new Win 7 computer.
    But the "Personalize your software" - window will not accept the serial number that I can read on the product casette from the label named "SERIAL NUMBER CREATIVE SUITE PREM".
    Am pretty sure that it is entered correctly, and in fact the same serial number is accepted during installatin.
    Please advise....
    Ole C P

    Hi Jeff,
    The request for the serial number comes when I start up InDesign, I have not tried the other programs.
    I enclose a screendump of the Serial number request and while I am at it a foto of the product case as well:
    <Images removed by Moderator>
    regards
    Ole Carsten Pedersen

  • Trouble reinstalling serial number not accepted

    difficulty reinstalling registration after computer crash. needed new motherboard and we formated the hard drive now serial number not acceptable

    You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
    Here are some links to help make contact:
    http://www.adobe.com/support/chat/ivrchat.html
    http://www.adobe.com/support/download-install/supportinfo/

  • Adobe Elements 7: serial number not accepted

    I have Adobe Elements 7 on my dying Desktop. I would like to just simply transfer my licence to my laptop. I do have the serial number for my desktop version, but it will not let me use the same number on my laptop even though when I contacted support they said it would work, then later changed their story to say that Elements 7 doesn't work on the newer operating systems. Is there a way I can do this? I'm not trying to shell out $70 for Elements 13. I own the Elements 7 product and it works fine for me.

    No that's not the probelm. Elements 7 works fine on my laptop, in fact I have it up now running. My problem is the fact I don't have a serial number for it. Support said the serial number on my desktop version would work, but it does not.

  • CS4 Design Premium serial number not accepted?

    We are trying to move an installation of CS4 Design Premium between computers in our organisation.
    It has been successfully unregistered and uninstalled from the original old computer, but we are unable to successfully install it to the new computer.
    If we select the English (International) language upon install, the installation fails, citing missing components in the application directory.
    If we select English (US) upon install, the installation succeeds but we are unable to enter the provided serial number of the boxed install media - even though it is definitely the correct serial number.
    Has anyone else ever seen this odd behaviour and found a way past it?

    I haven't seen that strange behavior, but you can chat online with someone from India about it: Adobe Connect Chat Support

  • Serial number not accepted - CS4 Design Standard

    Hi,
    We have installed Creative Suite 4 Design Standard on a Windows 7 computer and all programs are running fine but prompting to activate. We have confirmed with LWS and Adobe support that we have the correct serial number but when entering it at the licensing prompt, it is not being accepted.
    Can anyone please assist to advise how we can successfully activate this product?
    Thanks!

    you must use the suite that matches your serial number:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  12 | 11, 10 | 9,8,7
    Lightroom:  5.6| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • Soundtrack V1.5: serial number not accepted

    Hello,
    I have bought soundtrack with Final Cut Express HD. Last year I changed to a new iMac, and now Soundtrack will not accept the serial number. Final Cut Express (v4.0.1) still works, and even deleting /Library/Application Support/ProApps/Final Cut Express System ID and re-entering the serial number did not help.
    Since I have been using FCE since version 1 I use upgrade serial numbers and the first ones.
    Any suggestions?
    Thanks,
      Dirk

    A few years back I encountered an SN acceptance issue with STpro. I called Tech Support and asked if a zero "0" in the number could be the letter "O", they said emphatically no. To amuse myself I tried the SN using the letter "O". It worked.
    Bill

  • Serial number not accepted - red X

    I recently added a new drive to my PC on widows7 and re-installed all programs onto the new drive. PSE 7 does not now accept my serial number as soon as the last digit is entered it shows a red cross at the end of the entry box. I know the serial number is correct and I have tried uninstall and download/re-install. but no better.
    Any suggestions?

    Find your serial number quickly
    if that doesn't help ensure you're using a 24 numerical serial number that's correct, contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

  • Reinstalling PSE7 in Windows 7: serial number not accepted

    My hard drive was replaced yesterday and Windows 7 reinstalled.  I just bought Adobe PSE13, but prefer to work in PSE7.  I have installed PSE7, but the program will not accept my serial number:    I try typing the number in, but nothing happens.  Please help.

    Dear Mr. Weller --- I cannot get your on-line link to work, so do not know if the "answer" (which I have not seen) is correct.  If you could cut and paste it and send it to me, that would be wonderful and, if it works, I would be delighted to mark the query as "answered."  I did search the site prior to posting my query and did not get any response.

  • Installing Photoshop CS5 on new Win8.1 - serial number not accepted. Help please!

    Hello everybody,
    I just wanted to install Photoshop CS5 on my Windows 8.1 64bit machine, which also happenes to be a new machine. The serial number provided in my Adobe account is not accepted by the installer! The information I could gather from the "support" area points me to a problem which is caused by not properly uninstalling the previous install, am I right? I did not know this. Also, I am no native speaker and feel a little lost on this.
    Please help, I need to use my copy of PS CS5, thanks!

    clean and reinstall per Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

  • Elements 13 serial number not accepted

    Purchased, downloaded and installed Photoshop Elements 13 on Mac.
    After installation it asks for serial number. It will not accept the serial number from the purchase email.
    I verified it was the same serial number as on the accounts page.
    I checked it multiple times, had someone else check it, then printed out the email and entered one number at a time checking each one off just to make sure I got it right and I still cant get it to accept the serial number.

    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )
    Phone support | Orders, returns exchanges
    http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  • Upgrade product CS5 from CS3 to run on Mac -serial number not accepted

    Hi I spoke to your team last week before ordering CS5 for my first time buy Mac.
    I was told that I DID have a qualifying product running on my Windows laptop - I have a registred copy of CS3
    I am trying to iinstall the new CS5 onto the Mac and I am told that the serial number is valid but does not qualify for the product I have bought on your avice
    Please can you help me

    Hi there, the software for Mac OS won't accept a Windows serial number. You'll need to contact Customer Service and they'll help you to get things working. For the best assistance, I reocmmend our chat support at http://adobe.ly/tuMwkC

  • Upgrade from 4 to 5 - Serial number not accepted :( HELP

    I purchased an iMac a few weeks ago and installed Lightroom 4 (but I honestly haven't used it yet since I had a lot of current work on my laptop where I was working in Lightroom 4) I am now ready to start working on the new computer and I just upgraded to Lightroom 5 but my serial number isn't being accepted.  I have read that this should be taken care of automatically?... but it hasnt' been.  Suggestions? Help?

    Yes I was trying to use my LR4 number.  I just found the LR5 number though and it is working.  Thanks!

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