Serial number not accepted - red X

I recently added a new drive to my PC on widows7 and re-installed all programs onto the new drive. PSE 7 does not now accept my serial number as soon as the last digit is entered it shows a red cross at the end of the entry box. I know the serial number is correct and I have tried uninstall and download/re-install. but no better.
Any suggestions?

Find your serial number quickly
if that doesn't help ensure you're using a 24 numerical serial number that's correct, contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

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