Serial number not for qualifying product

I have purchased a new computer, and installed Acrobat XI Std.  When activating, it asks for qualifying product. I select Acrobat 8 std and enter serial number from old computer.  Message then displays "This serial number is not for a qualifying product. Please try another"

Hi,
I would recommend contacting our support team as they can verify the serial number you are using.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.
Thanks
Kapil Malik

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