Serial number not included with CS6

I just purchased CS6. A serial number was not included. Can I call someone somewhere? I cannot seem to get the right info fron the Adobe site ..

if you don't have the old version installed you'll be prompted for both the serial number of the old version and the upgrade. you have to use the correct serials when prompted.

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Serial number not working with upgrade from production studio

I have an old WinXP with the first Adobe CS Production Studio Premium that I've been using for more than six years.
I recently had to reinstall my system and now I have an install error with serial number. The Prod Studio Prem is an upgrade
to the Video Collection Standard. It errors on the screen when it ask for the previous version of AfterEffect and Encore.
I had this issue before. Adobe support provided me another number and it worked.
The odd thing about it is the install asks for AE 3.0 or later and I have AE6.5. It also asks for Encore 1.0 or later and I have Encore 1.0 & 1.5. If I can remember back several year when I called ADOBE support they said even though I qualified for the upgrade the issue probably was with the previous AE standard serial number wasn't working in the install screen. I've lost the new serial numbers now and I'm unable to reinstall.
I'm not upgrading until next year. How can I get this working until then?

if you don't have the old version installed you'll be prompted for both the serial number of the old version and the upgrade. you have to use the correct serials when prompted.

Cs5 serial number not allowed for cs6 upgrade?

hello
I am trying to install CS6 Design Premium (via CD) and have CS5. However I am denied installation because my CS5 serial number is not allowed (it appears I must have CS5.5). All phone lines are engaged. As well as frustrating, this would seem a very poor 'stealth' trick. I have countless registered Adobe copies going back years and saw no warning re this possibility prior to purchase. Is installing from CS5 impossible?

phew! I took your advice and after many dropped phone connections, I was able to speak to Prashant (Adobe service rep in India) who was able to take create a (temporary) support number for me to type in to the registration dialogue via the challenge code procedure. This appeared to bypass the registration dropdown issue and so allowed me to register... at last!
In retrospect I am very grateful for your help and my good fortune in being able to speak to Prashant who was able to fix the problem over the phone. However I suspect this problem may occur to others and the solution seems far from easy when long phone queues and dropped connections add to the tortuous minefield of what is simply meant to be a registration process!
best regards in all events
Simon

Upgraded from CS5 to CS6 - Serial number not for a qualifying product. Chat not available

I get a page saying "serial number not for a qualifying product. Please try another. " during install. I upgraded from Design Standard CS5 to Design Standard CS6 .
Also, Chat is never available to me. 6 tries to no avail so far.
Any help would be most appreciated or if someone knows how else I can contact Adobe as Chat is never available.
Thank you.

I attempted to reslove via CS chat but was unable to get assitance due to it being "outdated".
In so many words: That's BS. Only support can look into the customer database and they have to sort it out. Contact them again, escalate the case to the next level until you get someone qualified enough to resolve your issue.
Mylenium

Purchasing additional download bundle, serial number not working

I got an email last Wednesday that said I was out of downloads. I followed the link, purchased some more and received an email from Adobe with a serial number. When I put the serial number in it says that "serial number not valid".
I've gone through 20 layers of customer support at Adobe and nothing has been resolved. I tried the serial number agian this morning and still got the serial number is not valid.
I need to get to the right person at Adobe.
Thank you,
Maryanne

Hi Maryanne,
This is now resolved. The bundle has been added to your account and you should have received an e-mail notification confirming this.
Neil

Serial number not found and copy of windows is not genuine (it is though)

i have a
http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&lc=en&dlc=en&product=4075831
Im trying to update my bios but cant seem to find it anywhere, ive uninstalled all hp application of my computer, so hp updating my bios while i dont know about seems pretty hard to do, where can i find it
It seems that my bios has lost its information, i phoned Hp about it and it appears my computer needs to be retatood or something along them lines, as my warranty has past i would have to pay £200 to get it fixed (rip off I know) they said this could be down to changing the hardware (i have not touched anything inside my computer as im not great with hardware aspect of computers, i am with software though. After i seen the "serial number not found" message appear i started to get messages like "please activate windows you have 30 days remaining (something along them lines) i have tried entering the product key thats on the bottom of the computer but some of the key has wear on it which makes it hard to read, so i tried a factory restall and hell broke loose, im getting error messages that i cannot use this factory installed partition thats on my hard drive.
Please help, im not paying for hp mistakes is there anything i can do, or something in there t&c that makes this there problem as they design motherboards to fail like this?
Regaards
Adam

Hi Adam
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Why is my serial number not working, it says it is invalid. I have checked and it is correct

why is my serial number not working, it says it is invalid. I have checked and it is correct

The most likely explanation is that you downloaded the Creative Cloud version of Lightroom instead of the standalone version of Lightroom (which you can download from here).
If that doesn't work, you'd need to provide a lot more details, including version of Lightroom, operating system, and exactly what you are doing that doesn't work.

I am trying to install premier elements 11 that I purchased back in 2012 on a new machine with 8.1. I get "invalid serial number" when I enter the serial number I received with the original activation e-mail when I purchased the product, thanks!

I am trying to install premier elements 11 that I purchased back in 2012 on a new machine with 8.1. I get "invalid serial number" when I enter the serial number I received with the original activation e-mail when I purchased the product, thanks!

Error "The serial number is not valid for this product" | Creative Suite

Serial Number Not Valid 2nd Install CS5.5

I'm trying to download CS5.5 Design Standard Student and Teacher on my Windows 8.1 machine and receive a "Serial Number Not Valid" notification. I have already downloaded the product on my Macbook Pro a few years ago, but was under the impression I was allowed to download it on 2 computers. Anything I can do???

the serial number for a mac installation is not the same as for a windows installation. and, in fact, cs5.5 is not a dual platform product so you cannot install it on a windows machine unless you have a windows license/serial number.
you could upgrade to creative cloud. the subscription apps (cs6, cc and cc 2014) are all dual platform.

Phone replaced, unable to add/register replacement iphone5s - "According to our records, this serial number is registered with to another Apple ID!"

Hello everyone,
A month ago, I had several dark pixels on brand new iphone5s, went to shop to have it replaced. Waited 15 days and finally got replacemnt phone, luckly working fine.
I loaded backup of the previous phone to it, and noticed that each time when i downloaded new application, I would receive notification e-mail with following content:>>
Your Apple ID, myid@id..., was just used to download MyScript Calculator - Handwriting calculator from the App Store on a computer or device that had not previously been associated with that Apple ID.
If you initiated this download, you can disregard this email. It was only sent to alert you in case you did not initiate the download yourself.
If you did not initiate this download, we recommend that you go to iforgot.apple.com to change your password, then see Apple ID: Tips for protecting the security of your account for further assistance.
Regards,
Apple
<<
I logged in to support site with my id, and noticed I have no device assosiated/registered under my acount. So yeah tried to add serial number of newly received phone, and error was displayed: "According to our records, this serial number is registered with to another Apple ID"
Grrr.. I just spent waiting for 15 days for replacement phone and now this!!! grrrr
I cannot open support case, as there are no devices assosiated with my account, any ideas how to proceed on this?
P.S.
on Icloud and on iphone "locate my iphone" service is activated and working.

anthonyrayfromqc wrote:
i have the same problem.
Same problem? then you need the same answer
If you believe the information shown for your product is incorrect, you can submit your proof of purchase online or by fax. Your sales receipt is needed for Apple's 1-year limited warranty and AppleCare Protection Plan validation, so be sure to keep it in a safe place. Apple's 1-year limited warranty is the same whether or not you register.

"Serial Number Not Found" and battery not charging

Hi,
I have a problem with my Compaq mini 110c 1030sf. It started a few months ago, when a weird red message appeared on the Compaq boot logo : "Serial Number Not Found".
Everything was still working fine though, that's why I did not try to fix it.
However, about a month ago, when I started the computer (it had been inactive for three weeks), the battery was not charging. Since then, I can't run the computer using the battery, I have to let the AC adapter plugged.
Windows said : 0%, not charging.
Ubuntu says : 0%, completely charged
I removed the battery and put it back, it started to charge, but stopped after 3 or 4 seconds.
I also tryed updating bios, but it changed nothing.
Could anyone please help me ? ^^

If your mini is still within warranty contact HP.
Have you tried the battery test in the HP Support Assistant?
Your BIOS has issues if you have seen that message. That is something you cannot correct on your own as it requires HP's proprietary software to enter the information in the BIOS.
Best regards,
erico
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2015 Microsoft MVP - Windows Experience Consumer

Serial number not accepted when using disc to download on second computer.

Serial number not accepted when using disc ot download CS6 to second computer. Help...

make sure you're entering the correct serial number for the correct product: http://helpx.adobe.com/x-productkb/global/find-serial-number.html
if you're certain that you are doing that, contact adobe support: http://www.adobe.com/support/chat/ivrchat.html

HT1349 APPLE CARE SERIAL NUMBER NOT VALID

Alright so I know this is elsewhere in the forum but I recently purchased AppleCare for my iPhone 4 (I live in Canada) and I went to register the product and it's telling me the serial number is not valid.
I tried calling Apple but I keep getting in this enraging speak your problem loop that doesn't seem to pick up "AppleCare" as an item that I'm having issues with. What am I supposed to be saying to the prompter to get me to a service representative. It wants the serial number for my iPhone. That's not the issue, it's my APPLECARE that has the wrong serial number.
I have zero patience for teleprompts so I'd like someone to walk me through how to get to a REAL human being.
I just want to register my product that I paid 90 bucks for. And have it actually work. I'm not asking much
Any help would very much be appreciated!!!!

Thanks, I ended up using the "EXPRESS LANE", which I definitely recommend to anyone that dislikes speaking to a computer as much as I do.
https://expresslane.apple.com/
Also, to anyone else that may be having this issue: The serial number you're inputting is for your PHONE, not the one on the applecare box.
If any apple people are reading this, the form should read "DEVICE serial number", not everyone knows what hardware means (though in hindsight that makes sense but why not call it what it is and save potential client frustration, and save yourself a phone call). Or even make a drop-down list to select the device you're registering would be helpful. Then have the registration applet show "AppleCare Registration #" and "[device name: e.g. iPhone] serial #".

I am trying to send a text message from my iPad when I enter phone number I get error message phone number not registered with iMessages from contacts

When attempting to send text message from iPad I get error message "phone number not registered with iMessage REMOVE" the number is for iPhone an includes area code and country code. How do u register a number with iMessage?.

TestnTag wrote:
When attempting to send text message from iPad I get error message "phone number not registered with iMessage REMOVE" the number is for iPhone an includes area code and country code. How do u register a number with iMessage?.
The iPad is not capable of sending an SMS message so texts, pictures, etc., must go through iMessage. The destination device must be registered with the Apple servers by turning on iMessage. Therefore, the user with the iPhone must enable it for iMessage.

Re: Serial number not detected of my Satellite L

Good evening Dear
I'am Harris. With you regarding my laptop i buy from UAE.
Many time i try to detect the serial number from system itself but not dedecting.
Also try to put the serial number feeded, than message coming your model can't recogonize from data base.
What the matter in this case please assisit.
May time i have small problem and try to contact the TOSHIBA help line but hopeless, there no replay from Toshiba helpline or i can't any-one on helpline what surprise this.....
Your earlier action highly appreciated.
Thanking you
Reards.
Harris.M.
My user name is harris7 in Toshiba profile.

Good evening Sir,
I read your msg & it is saying not clear the content from my msg. My problem is i purchase one Laptop on June and it is registred already some time wanted to check or put come complinet to you i mean Toshiba help desk than Help desk will ask the System Serial no. as well Model no. but manualy given it is not recoganize itself and saying "sorry Serial Number not dedected" or Model Number not dedected system itself I giving my full details below it is Model L505-14U SATELLITE, Serial No. 4A464799K, Part Nunber of Model is PSLS9E-02P002AR. Now tell me what worng with this system to dedect the model number or serial number automatic dedection of itself.
I have some problem about the mic and sound system i check near the authorise agent they said no sight repair also give to in Dubai, i am staying at Sharjah, not easy to go there from my side suppose i wanted to check and give to collection point they said it will take one week to get back the system. "These are your quick serive" compare other compititer of computer manufacturer.
One more point i wanted to write here there no help from on-line or e-mail, suppose modern technology not utilize from Toshiba side to reach their millions of customer arround world on finger trip. waiting more days to get proper replay from you. "This is called modern User Friendly Activity".
Your early action highly appreciated.
Thanking you.
Haris.M.

Serial number not included with CS6

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