Serial number not provided to customer

Following installation od CS5 I was asked to provide a serial number when prompted to obtain a video introduction to Adobe Illustrator.  Access was denied due to invalid serial number.

It occurred to me that perhaps no serial number is required for a Trial Download. At the time I had two different windows on my screen and I opened the one requiring a Serial Number (which had not been provided as reported). I later recovered the second screen where no number was required for the download. End of problem.
Vernonski

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