Serial number not recognised by apple so can't get online support or updates

Hi All,
Any suggestions apart from going into an apple store…. I can't update to Mavericks for some reason so I ignored it apparently that was a good move anyway. Now saw the new update to Yosemite and looking at the reviews best to ignore that one too. Anyway I need an update but I can't even talk to apple support as my serial number on my Macbook Pro isn't even recognised as "Valid". Go figure?! Guess I'll have to take it in to the store… But in the meantime… Anyone?
AJ.

Mavericks has been removed from the App Store so your only upgrade option is to install Yosemite.
There are no other updates to Mountain Lion.

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Serial number not recognized by Apple website. Need help to get a charger replaced.

I have a MacBook Pro (Build13A603) that recently started having trouble charging. It looks like there is a short in my power adapter. I purchased it from a Best Buy, and my extended warranty from there has already run out. I do not have Apple Care. I know sometimes Apple is able and/or willing to help out in these types of situations, but I have been trying to contact Apple Care, and when I try to provide my serial number the website does not recognize it. I have used the one from 'About This Mac' as well as the one laser etched on the bottom of my computer. Any other ideas how I may be able to get in touch with them to see if they just might replace the charger for me? The closest store to me is over 60 minutes away so any help is greatly appreciated. Thank you!!!

Have you tried to verify your MBP serial number here:
https://selfsolve.apple.com/agreementWarrantyDynamic.do
Check it in System Information>Hardware Overview.
You MBP requires an 85w charger. OWC sells them for less than Apple:
http://eshop.macsales.com/item/Apple/MC556LLA/
Ciao.

I have only Iphone serial number, no backup - no box, how can i get IMEI number of my lost iphone?

can any one help me to recover my iphone, which i had lost. I don't have box and itune backup. only serial number is with me.

scenario is that when i purchased iphone 4g. It has restarting issue so i took that for warranty claim, They kept only handset not the box and other accessries. After a week they returned me the only iphone handset not any thing else. It was working ok - I thought it was same iphone which i got in box but repaired or software reset.
Then after 1.8 year i lost that phone, unfortunatly I sold out my laptop having itunes backup brfore lost.
I had only icloud backup of my iphone. I provided my IMEI to local security authorities to recover my phone. But there is no progress, Then I realized my be I provided them wrong IMEI. Then i checked out the serial number on the box I have and the serial number registered on my apple support account both are different. I checked IMEI status on different website they have status that "Device has been replaced"
Serial Number original Iphone: 691135RUA4S
Serial Number at Apple support account: 7S116UJ8A4S

Reinstalling CS4 - serial number not recognised

Hi, My Adobe Creative Suite 4 has been prone to bugs recently on my mac, so I decided to uninstall it, and then reinstall it with the discs I had purchased. Unfourntunatly it won't recognise the serial number on the dvd box anymore. Help !
Can anyone help me to sort out how to sooth CS4 back onto my mac?!
Thank you

well I have the exactly same problem as You phil23gf / but I tried to install CS4 in snowleopard, guess what?
it works!! / I notice the chat service is not pretty cool / I think adobeis having some troubles /
what OS are You using?
=)

Serial number not accepted by apple

After upgrading my Mac mini(Late2012) to Yosemite 10.10.1 the contacts app crashes every time it syncs with the cloud.
Ok, try to get help from Apple. But, every time I put the serial number into the Webform I get the answer: Serialnumber not
accepted.
- No, its not a typo ( copy & paste )
- No, I didn't mess up with 0(Zero) and O(Character)
- I double checked the serial number from the operating system with the number on the box. They are equal.
Is there a mail address around I can contact?
Or a phone number?
I do not want to put my serial number into a public forum, but it starts with C07, 9 characters following.
Thanks in advance
Ralf

Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes
international calling numbers..
For Mac App Store: Apple - Support - Mac App Store.
For iTunes: Apple - Support - iTunes.

Final Cut Serial number not recognized on Apple website

Hello,
When I try to log into the apple site to get the pro applications update for FC Studio, the system gives me this error message:
"The serial number you entered is not valid. See the materials that came with your product for the correct serial number. Use uppercase letters when entering your serial number."
I have tried every combination (dashes, no dashes, etc.) and I still cannot log in. I have already registered my version of FCP with Apple and cannot find any clear way to contact a human being at Apple to discuss this problem.
My friend is also having this problem and he just bought Final Cut Studio 3.
Anyone have any suggestions?

Make sure you're interpreting zeros and Os correctly. If the SN has an uppercase o and you enter a zero, it will not accept it and vice versa. Unfortunately, Apple uses a sans serif font for the SN, which makes it difficult to differentiate certain characters.
You can call AppleCare at 1-800-APL-CARE and explain your problem. Maybe if you offered to fax your serial number page from the FCS package, it would help. That's what I did for a support client of mine one time.

Micro sim 14 digit serial number not recognised

Hi received a new micro sim today but 14 digit serial number is not recognised. This is a replacement for a standard size sim. Don't fancy yet another call to customer services. Can anyone help?

Hi ,
To get this up and running click here.
If this does not work you will need to call 150.
Thanks.

Info Not Found - Serial number not recognised after registering Applecare

Hi ya
I registered my Applecare yesterday, checked my warranty status and it still said I had until Feb 08. So i did a bit of snooping on the forums and read that Apple can take up to 4 days to update the info about my MB.
So... this morning I checked the warranty status again by inputting the serial number and
"Info Not Found"
What?
I am putting in the right serial number. I tried it on Safari and Firefox. About 8 attempts say 'Info Not Found"
So what's going on?
Has anyone had this happen or have any ideas?
Might Apple be updating this info now?
Am a a bit worried

Hi Jack
I bought mine from eBay from a seller with 100% feedback. He sells only Apple products and all of his buyers say they have registered with no problem.
I bet i'm the unlucky sod to be the first to have any problems.
I saved 50% off the retail price and yesterday it said your Applecare was sucessfully registered. So all was looking well.
But now.... God knows what's happening?
I paid with Paypal so I am covered if anything happens. I have the guys home number and mobile number too so I can call him.
If you are looking to buy from eBay then two things.
A) check feedback
B) Use paypal.
and if you want to, I aways ask a question first and see how their communication is, just to make sure.
eBay is always a bit pot luck, but I got my brand new MB for £180 cheaper than Apple so I was more than happy with that.
I'm sure this applecare is fine but I just want to know what's going on with my serial number. WHERE AM I?

Upgrade CS3 TO CS4 - Serial Number Not Recognised - HELP!

Hi there,
From what I have been reading, there seems to ba a few people who are having problems upgrading to CS4 from CS3. Well, I'm afraid I'm another to add to the list. Can anyone help me in my plight?
My O.S is Windows XP Pro (SP3) and my computer has more than enough nuts and bolts inside it to run NASA never mind CS4! My anti virus is AVG 8.5 and my firewall is Zone Alarm, both of which were disabled during the attempted install.
I purchased the upgrade from the Adobe store (at £165) and had the box delivered - great so-far!
However, when I came to install the upgrade, and after putting in the correct CS4 serial, a window opened to inform me that the system-profile search, failed to find the CS3 in the defaul location - and believe me it's there! I followed the on-screen instructions, typing-in the serial number of my (leagally-bought) CS3; to my horror, it told me that the serial number was 'not a valid copy' when it clearly is!!
I have successfully installed the CS4 Upgrade only on a 30 day trial basis but still cannot register as it then tells me that BOTH my serial numbers are invalid. Suffice to say that the 30 day trial version was later uninstalled and I am now back to square-one and £165 poorer!
I have opened a case with Adobe but after over a week have still had no reply. Phoning customer support in the UK was also a no-no as their office hours (9-5 Mon to Fri) are not compatible with me as I cannot be next to my machine during these times (Unless I take a day off!) My next option is to phone the States but hey - it's only money!!
My question is therefore - can anyone help or make suggestions as to how I can resolve this issue. A point to note that after buying and installing CS3 I notice in the headline (once the programme is running) it is labelled 'CS3 EXTENDED' yet this is not written on the box - is this normal? The CS4 Upgrade was the same so it looks like I am trying to install a like-for-like product.
Thanks in anticipation.
Smudge

What's the point though of issuing upgrades that don't upgrade?
Well, once it was pretty easy. There was only one full-version of PS. Back then, there were variations with terms like "Lite," and "LE," and these were basically bundled with scanners, etc. They were the precursors to PSElements. For a bit, there were only two PS and PSE. The "upgrade" was either the full-version upgraded to the next version, or the full-version from PSE. Then "Extended" was introduced, and now there are two full-versions. Each will have their own upgrade path, so some care needs to be exercised. Extended basically offers more video capabilities over the "regular."
Upgrade paths have also changed, and can come into play, when one uses a stand-alone to upgrade to a "suite." Once, one could upgrade separate programs directly, but with suites, things get a tad more complicated. Though I've had straight PS versions since 2.5, once I went to the Production Stuido suite with PrPro, AE and Audition, I could no longer use my PS license to JUST upgrade PS to PS-Extended. I would have to do the full suite, and now there are several flavors of the Video suites, with one including upgrades for all of my old Macromedia Studio suite. I follow this stuff fairly closely, and have to admit that I am confused, and the Adobe site (good in many other ways) does not cover the various suites and how to get to each from where one is, as well as it could. However, a chart of all possibilities and what is in each suite might fill four screens.
Then, you have to factor in that many resellers do not furnish all the necessary info on what is needed to qualify for specific upgrades. Once, when there were fewer resellers, one had to give the S/N for their existing product, and then this was matched up to the requirements of the upgrade. Now, there are just too many resellers to do that - or Adobe has become a bit more, um-m, "relaxed."
Over the decades, I have found Adobe Customer Support (not necessarily Technical Support) to be quite good and accommodating, when I did have any problem. In the past, they did all that they could to keep me satisfied, and did a good job of it.
Good luck, and please report how it goes,
Hunt

Why is Illustrator CS2 serial number not recognised in a new installation?

Dear Adobe Community
I have deactivated CS 2 on my home computer in Oxford and I want to install it on my daughter's computer in Leeds for temporary use.
The installation asks for a serial number. I have two, one that came with the software in 2007 -ish, and one that is quoted on my Adobe login page, but neither is accepted so the software will not install.
If there was a third serial number issued when I downloaded the software then I cannot trace it after seven years.
Hope someone can help?
Brian

Please see here for the solution:
https://www.adobe.com/cfusion/entitlement/index.cfm?loc=en&e=cs2_downloads

Serial number not recognised

Trying to organise a help call but the apple site is not recongnising the serial number of my iphone 5c? I've got the phone on a contract with Vodaphone through the Carphone Warehouse so it's from reputable sellers so I wouldn't expect it to be a knock off.
I've followed the instructions on how to find it, typed it in uppercase and its saying 'this is not a valid number'!!!!
Trying to get help as Itunes is not playing any videos that used to work despite no hardware changes so everything with apple being really difficult atm!

Use this link: https://selfsolve.apple.com/agreementWarrantyDynamic.do
If it says that your serial number is not valid, then check this article to make sure you're using the correct numbers: Find the serial number of your Apple hardware product - Apple Support
If for some reason the serial number doesn't 'match itself' (i.e., the serial number on the back of the device doesn't match the serial number in Settings > General > About), then contact the seller and find out what's up.

Ipod serial number not recognised

hi I just got a replacement ipod mini and suddenly when I check what how many warranty days are left it says no info found but I strictly know my ipod is still under warranty
please help me
i have entered the correct serial number at all times

Hi Abcd1234,
Just to make sure you might want to look at Knowledge Base Document #60978 on iPod: How to Find the Serial Number. Do you have any documentation like a receipt? You might want to take it to your local Apple Store/Reseller and see what they can do.
Jon

Serial Number not Recognised by Toshiba

I recently bought a P505-S8980 and when I've attempted to register with Toshiba I'm advised they have no record of that serial number. What can I do?

Please edit your post to remove your Serial Number. It isn't needed and should NEVER be posted in a public forum. No support person would ever need or ask for the serial number for any reason in a public forum. They might ask you to send it via a PM, but only do that if you know the person is an actual employee of the company (like Jim, the admin here sometimes requests it to assist users). NONE of the rest of us are Toshiba Employees and have no need or use for your serial number.
If it still doesn't work you'll need to call Customer Service and register by phone. See the Contact US link at the top of this page for the phone number.
If you don't post your COMPLETE model number it's very difficult to assist you. Please try to post in complete sentences with punctuation, capitals, and correct spelling. Toshiba does NOT provide any direct support in these forums. All support is User to User in their spare time.

HT4061 IMEI number and serial number not recognised

Hey,
So I just bought an iphone 5 but the camera did not work so I had to get it replaced a week or so ago. Now apple support does not recognize my IMEI number or serial number, saying that I am not covered with apple support and i cannot even schedule a phone call because it says that these numbers don't exist or that they are too old to be covered for apple support or something weird. Does anyone know what could be wrong?
Thanks!

I bought the phone off of the online apple store and when it did not work I did the express replacement (which was covered under my apple care) but now with the new phone its saying that these numbers do not exist or that apple coverage cannot cover products that were made five years ago.

I started os x upgrade to Maverick, it's not loading correctly. It was that slow I had to keep it loading over night. Still no success. Tried again still the same.requesting support I'm prompted to give my serial number, not recognised?

I started os x upgrade to Maverick, it's not loading correctly. It was that slow I had to keep it loading over night. Still no success. Tried again still the same.requesting support I'm prompted to give my serial number,Hard wear nuber from my MacBook Air. Just states 'Please enter a valid hardware serial number, excluding accessories' I copied and pasted my serial number. Any advise would be grately appriciated .
Thank's in advance.

If the message that comes up is in several languages, you're getting kernal panics. See Dr. Smoke's FAQ at http://www.thexlab.com/faqs/kernelpanics.html . Many times, kernal panics are caused by bad or failing memory. When you click on the blue apple and about this mac, does it show the memory size you think you have installed? There are other reasons for kernal panics, and the FAQ will walk you through them.

Serial number not recognised by apple so can't get online support or updates

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