Serial number not registering

I purchased a unopened sealed copy Full Retail version of CS3 Extended from a online friend. I installed it using the serial number and I am able to use it fine. I however cannot register it. Adobe told me it is an invalid serial number when I called and when I chatted. They told me that it probably activated as a trial version.
Why would it do that without informing me it is a trail version and asking me to purchase the full version? Makes no sence to me.
The person I purchased this from does not have the receipt anymore. Adobe says they won't accept my paypal receipt since it is not a retail receipt to send me a valid number.
Now I am waiting 24-48 hours to hear back from a supervisor.
Has anyone else had this happen. I have heard of it happening in upgrades, but that is it.
TIA

It could also be a pirated version with an invalid serial number, or a volume license illegally distributed...
Bottom line: No original Proof of Purchase, no valid serial number. It's most likely an illegal product.

Similar Messages

How do I go about getting the product serial number to register my product as well as install my product. I bought it with a product box. On the software disc sleeve, there is a series of numbers pasted at the bottom of the sleeves but this is not valid

How do I go about getting the product serial number to register my product as well as install my product. I bought it with a product box. On the software disc sleeve, there is a series of numbers pasted at the bottom of the sleeves but this is not valid. When I tried to type this in for registration, it does register as this numbers also contain letters in it. Apparently the registration boxes accept numbers only. What do I do with a useless product for which I have paid good money for it?????

This is the simple solution which was offered to me when I tried to get the serial code on line.
The box and disc sleeve do not contain a series with 24 numbers which I presume is the product code to install.
I tried to redeem the registration code by following what they recommended, but inevitably it gets to the page that showed the registration boxes that need 24 serial numbers and I got stuck again.
This product is so different what my previous experiences of other software products where I just enter the serial number straight from the disc sleeve and then I got registered and go on to use the software.
I is really frustrating, spending the last two hours trying to get my product going....

How on earth do you contact adobe - i lost my serial number before registering my standalone software...the phone service is offshore and not very helpful - the chat (i thought it was realtime) has been slow - if i understand, you need your proof of purch

how on earth do you contact adobe - i lost my serial number before registering my standalone software...the phone service is offshore and not very helpful - the chat (i thought it was realtime) has been slow - if i understand, you need your proof of purchase and they will issue a serial number

To help address performance issues the Identi-e web site is currently down for maintenance. If you are trying to redeem a product code to obtain your serial number for the Student & Teacher edition of our software you will currently be unable to do so. We would recommend installing the software in trial mode for the moment until the maintenance period is complete.

I do not think my serial number not on my email.I would like to register my products

I do not think my serial number not on my email.I would like to register my products. help me

Hi,
Please specify the product you wish to register.
For registration, please refer to the help document below:
Register your product
Regards,
Sheena

I paid for the monthly plan but I did not receive the serial number to register the software.

I paid for the monthly plan but I did not receive the serial number to register the software.

there is no serial number used with a cc subscription. you use your adobe id.
go here, Adobe: Creative, marketing, and document management solutions
sign in with the same adobe id used to subscribe. start the download of one of your programs.
that will install the cc desktop app which is used to manage your cc apps,

My Lightroom 5 upgrade serial number not showing up on My Products page; chat support useless

I purchased a Lightroom 5 upgrade license on July 25th. I didn't receive a confirmation email but my serial number was displayed on the order summary page after purchase. I tried registering the serial number repeatedly through the My Products page but for some reason the serial number wasn't showing up, even though the registration process reported a successful result. Furthermore, Adobe products bought from the Adobe store should automatically be registered according to Adobe's web site. Apparently this must have failed. I need to reinstall Lightroom 5 but the serial number is still not showing up on the My Products page. I just spent an extremely frustrating hour with Adobe "Live" chat who did nothing but send me in circles and repeat the same canned responses over and over again.
I'm currently on hold with "phone support" but I'm not optimistic as I've been on hold for 28 minutes. The only other support option was a link to this forum, hence this post. Hopefully someone from Adobe can retrieve my serial number and contact me. Failing this my only other option will be to contact VISA and open a claim.
My comical-if-it-weren't-so-sad conversation with Adobe support:
Hi, there are 36 customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
Hi, there are 35 customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
Hi, there are 31 customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
You are now chatting with Bhagawan.
Bhagawan: Hello! Welcome to Adobe Customer Service.
Joel: Hello
Bhagawan: Hi Joel.
Joel: I need to reinstall Lightroom 5 but my serial number is not showing up under My Products & Services on the website
Joel: I bought a Lightroom 5 upgrade back in July
Bhagawan: I will be glad to check and help you with this issue.
Joel: For some reason the product registration is not showing up under my account. I have my VISA transaction info if it helps you find my purchase.
Joel: Thanks
Bhagawan: I'll be right with you.
Joel: ok
Bhagawan: Okay.
Bhagawan: May I know the email address, please?
Joel: ******
Bhagawan: Thank you.
Bhagawan: Let me check on this.
Bhagawan: For security reasons, could you verify your complete name and billing address as mentioned on your account please?
Joel: Sure:
Joel: Joel ****
Joel: **********
Bhagawan: Thank you Joel.
Bhagawan: Joel, I see that your serial number is registered under your adobe account, please sign out and sign in your adobe account click on My Products and service information to retrieve the serial number.
Joel: I only see Lightroom 4 ... not Lightroom 5.
Joel: But I'll try
Joel: Give me a sec
Bhagawan: Sure.
Joel: Nope...still only shows Lightroom 4
Joel: Products in use Version Platform Registration date Lightroom 4 Mul October 4, 2012 Register new products
Bhagawan: Okay.
Joel: Not sure why it isn't showing my upgraded license for Lightroom 5
Bhagawan: Please give me a minute or two.
Joel: ok
Bhagawan: Sure.
Bhagawan: Thanks for staying online.
Joel: np
Bhagawan: Joel, In this case, I'll transfer this chat to our Concern Team to check and help you with the serial number.
Joel: ok
Bhagawan: Please stay online.
Joel: ok
Please wait while I transfer the chat to the appropriate group.
You are now chatting with Naveen R.
Naveen R: Sorry for the wait. Please do stay online.
Naveen R: Hello! Welcome to Adobe Customer Service.
Joel: ok
Joel: Hello
Naveen R: Hi Joel.
Naveen R: I understand that you are unable to locate the serial number.
Joel: I purchased Lightroom 5 on July 25, 2013 as an upgrade for Lightroom 4. I need to reinstall Lightroom 5, but my serial number is not showing up in the products & services page.
Joel: I looked through my email receipts and couldn't find an order confirmation (or anything from Adobe related to my recent purchase.) After purchasing the upgrade, the serial number was displayed and I thought I had registered it using the Adobe account portal
Joel: Apparently, this didn't work. I have my VISA transaction information if required.
Naveen R: Thank you for the information.
Naveen R: I will be glad to check and help you with that.
Joel: Thanks
Joel: As I mentioned to the previous agent, when I got into My Products on the Adobe portal, I can see my Lightroom 4 info, but the Lightroom 5 Upgrade info isn't there.
Joel: got = go
Joel: sry
Naveen R: Thank you for waiting. One moment please.
Joel: ok
Naveen R: I'll be right with you.
Naveen R: Sorry for the wait. Please do stay online.
Joel: ok
Naveen R: Thank you for waiting. One moment please.
Naveen R: Sorry for the wait. Please do stay online.
Joel: Will it take much longer?
Naveen R: Let me check on that.
Joel: Are you alive?
Naveen R: I'm sorry due to application error I'm unable to check on that.
Joel: Can I please get a phone number to call? My only other choice would be to open a claim with VISA for fraud since Adobe seems unwilling to help in this matter
Naveen R: I will provide the steps to locate the serial number on your Adobe account.
Joel: I already know how to look for a serial number. The problem is that it doesn't show up in the Adobe account portal.
Naveen R: Please login under a different browser.
Joel: Already tried. Used IE then Chrome
Naveen R: Delete the cookies refresh your browser.
Joel: Same problem
Joel: Please provide me with a number to call
Naveen R: *Once you login to the Adobe account, click on "My products" under the "My products and services".
Naveen R: *There you can locate the serial number which you have registered.
Joel: I've already done that.
Joel: It is NOT listed
Joel: Which I've been saying for the past 40+ minutes
Naveen R: May I know the email address you logged into Adobe account?
Joel: ******
Naveen R: Thank you.
Joel: ...
Naveen R: Thank you for waiting. One moment please.
Naveen R: I see that your serial number is registered under your account.
Joel: Lightroom 5
Naveen R: I will provide you the serial number via email after ending this chat.
Joel: ok but please make sure it isn't Lightroom 4 but my Lightroom 5 serial number
Naveen R: Yes. Due to some technical error you are unable to locate it.
Joel: ok please send the serial number
Naveen R: Sure.
Naveen R: Is there anything else I can help you with?
Joel: No
Naveen R: You are welcome.
Naveen R: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
This chat session has ended.
Thank you for contacting Adobe.

OK, I was able to recover my previous system's image and thankfully it appears you can get the serial number from Help->System Info. I attempted to register the serial number again via the My Products page and while it indicated that the registration was successful, we'll see. At least I should be able to install LR5 on my new machine now.
Edit: I also just discovered that the serial number is listed under My Orders, but not under My Products. Weird. In my defence , I never thought to check My Order history because I never received a confirmation email and the order wasn't listed after purchase...even as late as mid-August (when I last checked.) Very strange but it's all good now.
Edit #2: OK now I just feel silly. I just received an email from Naveen with an actual support case AND the correct serial number. So, I stand corrected. The Live Chat process still felt incredibly long with some seemingly canned/automated responses but, in all fairness, he did get back to me. Thank goodness I washed both feet today...

My serial number is registered to another Apple ID

my serial number is registered to another Apple ID, my iphone is new i tried to register my iphone serial number to my id but i got this massege....(According to our records, this serial number is registered to another Apple ID. If you have more than one Apple ID, log in to My Support Profile with that Apple ID to see your other registered products. Not sure if you have another Apple ID?)

Hi MOIA323,
Registration of your iPhone is not actually necessary since the service and support is actually linked to the serial number of the iPhone, not to you. See this article -
Do I need to register my Apple product?
http://support.apple.com/kb/HT5803
If you feel you need to do so, however, you should contact Apple for assistance. Use the methods shown on this page -
Contact Apple for support and service
http://support.apple.com/kb/HE57
Thanks for using Apple Support Communities.
Best,
Brett L

How can Icheck which Apple IDs my serial number are registered to?

My iPod Touch model A1367 was recntly stolen. I came to iTunes to see if could ever see who has been recently using my device so that I may track it down. I went to My Support Profile > Register & Add Products and typed in my iPod Touch's serial number, but apparently this message comes out "According to our records, this serial number is registered to another Apple ID. If you have more than one Apple ID, log in to My Support Profile with that Apple ID to see your other registered products". I was wonderinng if I could see all the Apple IDs that have been used on my iPod. So can I... somehow?

There is nothing you can do. Apple will not help. Just report it to the po\lice and change the passwords for all accounts used on the iPod.
Reporting a lost or stolen Apple product

The serial number is registered to another person!

Hello.
Please tell me what should I do?
I bought the phone in the store. I use it for almost a year. I wanted to make it to the list of their devices, but the identifier writes that the serial number is registered to another person!
How to fix it?

What store did you buy it in? A carrier or Apple or another third party store? I ask because many times some stores sell iPhones as though they are new but referbished or even used...meaning it would have been originally registered to the first buyer... and thus the warranty will also not be full or even expired!

Adding IOS Device on My Support, serial number is registered to another Apple ID

I bought a second iPhone and it is unlocked and i can upgrade IOS. iCloud is connected. How can i add this iPhone to My Support. I get this Message:
According to our records, this serial number is registered to another Apple ID. If you have more than one Apple ID, log in to My Support Profile with that Apple ID to see your other registered products. Not sure if you have another Apple ID? Find out.

I had the same issue. The phone is still registered to the previous owner under his/her Apple ID account at "https://supportprofile.apple.com/" Your will need to contact him/her to get it un-registered.
Hope this helps.

6th gen ipod nano serial number not being recognised by support

I have just tried to register my 6th gen ipod nano on Apple's website and I get a message that says the number is not recognised, recheck and try again. At first used number from nano box, then tried again after connecting nano to computer (same number appears of course) but still not being recognised. The fact that the serial number is not being recognised is not helpful when you need help from support as they also require this information before they will contact you. Why is my nano's serial number not being recognised? More to the point, how do I get apple to recognise it?

Are you sure aren't mistaking I's for 1's or O's of 0s?
If you head to Settings - General -> About, does it list the same serial # there?
B-rock

Phone replaced, unable to add/register replacement iphone5s - "According to our records, this serial number is registered with to another Apple ID!"

Hello everyone,
A month ago, I had several dark pixels on brand new iphone5s, went to shop to have it replaced. Waited 15 days and finally got replacemnt phone, luckly working fine.
I loaded backup of the previous phone to it, and noticed that each time when i downloaded new application, I would receive notification e-mail with following content:>>
Your Apple ID, myid@id..., was just used to download MyScript Calculator - Handwriting calculator from the App Store on a computer or device that had not previously been associated with that Apple ID.
If you initiated this download, you can disregard this email. It was only sent to alert you in case you did not initiate the download yourself.
If you did not initiate this download, we recommend that you go to iforgot.apple.com to change your password, then see Apple ID: Tips for protecting the security of your account for further assistance.
Regards,
Apple
<<
I logged in to support site with my id, and noticed I have no device assosiated/registered under my acount. So yeah tried to add serial number of newly received phone, and error was displayed: "According to our records, this serial number is registered with to another Apple ID"
Grrr.. I just spent waiting for 15 days for replacement phone and now this!!! grrrr
I cannot open support case, as there are no devices assosiated with my account, any ideas how to proceed on this?
P.S.
on Icloud and on iphone "locate my iphone" service is activated and working.

anthonyrayfromqc wrote:
i have the same problem.
Same problem? then you need the same answer
If you believe the information shown for your product is incorrect, you can submit your proof of purchase online or by fax. Your sales receipt is needed for Apple's 1-year limited warranty and AppleCare Protection Plan validation, so be sure to keep it in a safe place. Apple's 1-year limited warranty is the same whether or not you register.

HT201441 dear sir . Ihave bought a dell ipad under serial number DMPKQFF4F186 on 25th of dec.2013,it was packed and seems it was .new,after unpacking i found out it is lock. I just need to know when this serial number has registered in icloud. I will grat

dear sir . I have bought a dell ipad under serial number DMPKQFF4F186 / UDID : 976ba8f5ba16f665bdf3b1b5ec53a172c9d65381. on 25th of dec.2013,it was packed and seems it was new after unpacking i found out it is locked.Ijust neednto know when this serial number has registered in icloud. I will grateful if you could let me this information. locking forward to your kind response. With Regards

Greetings,
I've never seen this issue, and I handle many iPads, of all versions. WiFi issues are generally local to the WiFi router - they are not all of the same quality, range, immunity to interference, etc. You have distance, building construction, and the biggie - interference.
At home, I use Apple routers, and have no issues with any of my WiFi enabled devices, computers, mobile devices, etc - even the lowly PeeCees. I have locations where I have Juniper Networks, as well as Aruba, and a few Netgears - all of them work as they should.
The cheaper routers, Linksys, D-Link, Seimens home units, and many other no name devices have caused issues of various kinds, and even connectivity.
I have no idea what Starbucks uses, but I always have a good connection, and I go there nearly every morning and get some work done, as well as play.
You could try changing channels, 2.4 to 5 Gigs, changing locations of the router. I have had to do all of these at one time or another over the many years that I have been a Network Engineer.
Good Luck - Cheers,
M.

Dreamweaver CSA newly bought and installed on my PC serial number not working

dreamweaver CS4 i bought this software on internet in a sealed box , after installation following message , serial number not valid

Gegene77 I would recommend you try registering your serial number to verify that it is valid. Please see Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html for information on how to locate and register your serial number.

HT1349 APPLE CARE SERIAL NUMBER NOT VALID

Alright so I know this is elsewhere in the forum but I recently purchased AppleCare for my iPhone 4 (I live in Canada) and I went to register the product and it's telling me the serial number is not valid.
I tried calling Apple but I keep getting in this enraging speak your problem loop that doesn't seem to pick up "AppleCare" as an item that I'm having issues with. What am I supposed to be saying to the prompter to get me to a service representative. It wants the serial number for my iPhone. That's not the issue, it's my APPLECARE that has the wrong serial number.
I have zero patience for teleprompts so I'd like someone to walk me through how to get to a REAL human being.
I just want to register my product that I paid 90 bucks for. And have it actually work. I'm not asking much
Any help would very much be appreciated!!!!

Thanks, I ended up using the "EXPRESS LANE", which I definitely recommend to anyone that dislikes speaking to a computer as much as I do.
https://expresslane.apple.com/
Also, to anyone else that may be having this issue: The serial number you're inputting is for your PHONE, not the one on the applecare box.
If any apple people are reading this, the form should read "DEVICE serial number", not everyone knows what hardware means (though in hindsight that makes sense but why not call it what it is and save potential client frustration, and save yourself a phone call). Or even make a drop-down list to select the device you're registering would be helpful. Then have the registration applet show "AppleCare Registration #" and "[device name: e.g. iPhone] serial #".

Serial number not registering

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