Serial number not valid for Acrobat XI, how do I fix this?

I get an error validating my serial number for Acrobat XI on my windows 8 laptop. How do I fix this? Running 64bit.

Hi AbbyR,
Welcome to Adobe Forum
I can see that you have upgrade version of Acrobat pro 11, it is asking for previous qualifying serial number, a case has been assigned regarding this 0212208202.
I am going to mail you the serial number required & which is registered under your email ID. Please enter that serial number & let me know if it worked.
Regards,
Rajshree

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