Serial number not valid on new computer

I purchased Lightroom 5 in November 2013 and have a serial number that worked on a 64bit PC at that time.  I just purchased a new 64bit PC and downloaded the current version of Lightroom 5 (64bit 5,7.1) using Creative Cloud.   This started a 30 day trial that works fine.  When I try to enter the serial number I received in Nov 2013 the message returned is: "The serial number you entered in invalid."   What's wrong?  (PS  I still have the old PC that is in storage.)

Error "The serial number is not valid for this product" | Creative Suite

Similar Messages

  • CS6 Serial Number not valid on any Computer

    Hey there! :-)
    I hope that somebody here can help me with a little problem concerning the key of my CS6 Extended. Recently, I got a new PC, so I deinstalled cs6 on my old one (the version I have is only for 1 PC). I tried to install it on the new PC then. Unfortunately, the key was invalid. Afterwards I searched a solution for the problem. The Support site told me to reinstall cs6 on the old pc and deactivate it manually via the application itself (Help > Deactivate > Deactivate Serial Number on this Computer). I wanted to do this, but then the key was also invalid on the old computer. That means I'm not able to deactivate any Key.
    So finally: The Serial Number I've got is invalid on both Computers! Now I can't use Ps Cs6 anymore. If some of you already know this problem, please let me know what I can do.
    Bastian

    only an adobe employe can help you with a serial number problem.  i can tell you that almost everyone that has a serial number problem reads the explanation in that message 1 link and just skips right past the answer to their problem.
    for example, your serial may be correct but unless you're using cds to install and you only own one adobe product, you're probably using the wrong installation file(s).  of course i don't know that's true and that's why you need to contact adobe.
    contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

  • Serial Number Not Valid- new Windows 7pro/ fresh install of Creative Suite 5 Design Premium Win from download will not accept license key. This serial number is not valid for this product is the only response.

    Serial Number Not Valid- new Windows 7pro workstation / fresh install of Creative Suite 5 Design Premium Win from download will not accept license key to install. This serial number is not valid for this product is the only response being returned. What am I missing?

    The key is for Creative Suite 5 Design Premium the download is DesignPremium_CS5_5_LS1 and all associated files in the group.

  • I try to access my new Adobe Pro XI download to use it, and a message says "serial number not valid" or words to that effect.  I downloaded on Friday afternoon.

    I try to access my new Adobe Pro XI download to use it, and a message says "serial number not valid" or words to that effect.  I downloaded on Friday afternoon.  Why?  This should have been easy.

    Contact support by web chat to get your serial number issues sorted.
    Mylenium

  • Logic 9 Serial Number Not Valid

    I recently backed up my computer and did a complete OS reinstall (starting from stratch and not using the old image due to old corruption files). I then decided to manualy copy over Logic Pro 9 files from the backup drive to the new image. I went to open Logic and it asked for my serial number. I typed it in and then it decided to crash on me. Well no big deal, I probably didn't copy all the files. So I deleted as many files as I could find and then proceded to reinstalling Logic 9 from my Logic Studio disc set. Entered name and the serial key during the beggining of the install and it says "Serial Number Not Valid" and asked me to type it again and gives me the same message. After 3 failed attempts, it closes the installation program. I have tripple checked my spelling in the key and have checked forums regarding this problem. I have already attempted to move the ID files in Library/Application Support/ProApps to the desktop; no change. Any input would be nice. Thank you.
    I am running Mavericks 10.9.1 on a MacBook pro 2012.

    Was your copy of Logic Studio 2.0 (the one containing LP9) a full version  or an upgrade version?
    If it was an upgrade version you need to enter your original LP8 serial first.... and then it will ask for your LP9 upgrade serial...
    If it was the full version, contact Apple directly and ask for their assistance.
    http://www.apple.com/contact/
    or use the online webpage to obtain a replacement serial number...
    http://support.apple.com/kb/HT1861?viewlocale=en_US&locale=en_US
    Note: Once you have successfully installed LP9.. you must upgrade LP9 to the latest version 9.1.8 before you run it, via software updates... as you are running Mavericks...

  • Serial Number Not Valid 2nd Install CS5.5

    I'm trying to download CS5.5 Design Standard Student and Teacher on my Windows 8.1 machine and receive a "Serial Number Not Valid" notification. I have already downloaded the product on my Macbook Pro a few years ago, but was under the impression I was allowed to download it on 2 computers. Anything I can do???

    the serial number for a mac installation is not the same as for a windows installation.  and, in fact, cs5.5 is not a dual  platform product so you cannot install it on a windows machine unless you have a windows license/serial number.
    you could upgrade to creative cloud.  the subscription apps (cs6, cc and cc 2014) are all dual platform.

  • Serial number not valid when upgrading from LR4 to LR5 [was:leewayphotography]

    J’ai acheté LR 4 il y a 1 an avec le n° de série sur la boite. J’ai acheté l’upgrade pour LR 5 et je n’ai jamais pu installer la version définitive avec ce n° de série.Ce n° de série n'est pas valide. La durée version d’essai est terminée et donc je dois retourner à LR 4 pour continuer à travailler ? Pourquoi cela ne fonctionne pas?

    Bonjour.
    J'ai bien compris votre réponse qu'il fallait utiliser un nouveau n° de série. J'ai bien téléchargé LR5 le 18 mars 2014, j'ai bien reçu une facture
    n° IEE2014000174985 mais je n'ai pas de trace d'un nouveau n° de série. Il n'est pas sur la facture, ni dans le logiciel?
    Que faut-il faire
    Leewayphotography
    From: John Waller
    Sent: Monday, April 21, 2014 10:14 PM
    To: leewayphotography
    Subject: Serial number not valid when upgrading from LR4 to LR5 was:leewayphotography
          Re: Serial number not valid when upgrading from LR4 to LR5 was:leewayphotography
          created by John Waller in Photoshop Lightroom - View the full discussion

  • HT1349 APPLE CARE SERIAL NUMBER NOT VALID

    Alright so I know this is elsewhere in the forum but I recently purchased AppleCare for my iPhone 4 (I live in Canada) and I went to register the product and it's telling me the serial number is not valid.
    I tried calling Apple but I keep getting in this enraging speak your problem loop that doesn't seem to pick up "AppleCare" as an item that I'm having issues with. What am I supposed to be saying to the prompter to get me to a service representative. It wants the serial number for my iPhone. That's not the issue, it's my APPLECARE that has the wrong serial number.
    I have zero patience for teleprompts so I'd like someone to walk me through how to get to a REAL human being.
    I just want to register my product that I paid 90 bucks for. And have it actually work. I'm not asking much
    Any help would very much be appreciated!!!!

    Thanks, I ended up using the "EXPRESS LANE", which I definitely recommend to anyone that dislikes speaking to a computer as much as I do.
    https://expresslane.apple.com/
    Also, to anyone else that may be having this issue: The serial number you're inputting is for your PHONE, not the one on the applecare box.
    If any apple people are reading this, the form should read "DEVICE serial number", not everyone knows what hardware means (though in hindsight that makes sense but why not call it what it is and save potential client frustration, and save yourself a phone call). Or even make a drop-down list to select the device you're registering would be helpful. Then have the registration applet show "AppleCare Registration #" and "[device name: e.g. iPhone] serial #".

  • Installer tells me serial number not valid photoshop elements 13

    i'm trying to install photoshop elements 13 multiple languages mac that i downloaded tonight online. i purchased photoshop elements 13 and premiere elements 13 as a package a few days ago on line but it appears that what I purchased was for windows and not for mac. I have a serial number for each (photoshop elements 13 and premiere elements 13). The installer is not accepting the serial number as valid for some reason. I'm guessing that the problem was caused by the fact that what I bought was english windows and what i downloaded as mac -- which is what i need. help me please!

    Hi there
    Where did you get the number from?  Do you have a serial number, redemption code or product code?
    Please try the following doc to see if this helps: Find your serial number quickly
    Thanks
    Bev

  • URGENT!!!! get the same message "serial number not valid for this product" and I am RE installing on the same computer that crashed last week...

    I am attempting to RE install PSElements 11 on a computer where it WAS last week but had a hard drive crash. The message is wrong and the serial number is correct. URGENT as I am at the apple store trying to get help from apple people, and they DON'T want me to install a new version of Yosemite as it will make computer slower...

    Error "The serial number is not valid for this product" | Creative Suite
    http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

  • Serial Number Not Valid -new store-bought Aperture 2

    I recently bought Aperture 2 from the Mac store.
    The serial number they provided is not valid. I have checked many times - the letters are in caps, and I have included all dashes.
    I had no trial version of Aperture prior to this.
    Please help!

    Just call 1-800-SOS-APPL and they will resolve it for you.
    Good luck!
    -Allen Wicks

  • Serial number not valid after computer move

      I'd been using Photoshop CS4 Extended for some years on a PC.  I recently bought a new PC and installed on it from the same disk.  I entered the same serial number.  It worked the first time, but subsequently it asked for the serial number each time, and each time said the number was invalid.
      Do I need to purchase the product again in order to install it on another PC?

    You'll need to call Adobe Customer Support to resolve licensing issues.  We fellow users, on this user-user forum, can't access their database.
    Describe what you've done, and that you didn't (or weren't able to) deactivate the software from your old system, and let them know how many computers you currently have it activated on.  If they're being nice they'll reset your available activation count to allow you to continue to use your license on your new system.
    They're known to try to blow people off and tell them to come to the forum.  If they do that, inform them that users can't help other users with activation problems.
    If all else fails, the Photoshop CC Photographer's Bundle is $9.99 a month...
    Creative Cloud free trial & plans : Adobe Creative Cloud
    -Noel

  • How do I reinstall lightroom on a new PC (says serial number not valid)

    Hi
    I bought a copy of lightroom 5 about a year ago.
    My Hard Disk has just died, so I'm reinstalling onto a new one.
    I've downloaded Lightroom 5.5 but when I try to add the serial number (from the original puchase email), it tells me its invalid.
    any suggestions?

    You may need to install the original LR 5 and then apply the updates. Otherwise contact support by web chat.
    Mylenium

  • Serial number not valid after computer has been fixed

    Please can anyone help - Ive had photoshop elements for 6 months, and last week my laptop went in for repair and has been toally wiped of any information. ive tried to re-install elements but it keeps saying my serial number is invalid... any ideas?

    Please see-http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html#de activate-problem
    You will need help from Adobe Support to help you deactivate for you and then get you going with fresh installation.
    Thanks
    Andaleeb

  • CS2 Serial Number Not Valid

    I recently got a new laptop, and I want to transfer the CS2 activation from my old desktop to my new laptop. I deactivated CS2 on my old computer, but when I try to activate it on my new laptop, I'm told that the serial number isn't valid.
    I use Window's Vista.
    Thanks!

    Now, I have never done any trial of any Adobe software, so this might not be valid.
    When installing any of my upgrades, I have never had to have the program installed. After the installer surveys my system, I have always been given the option of inserting the original program's installation disc, for verification. Now, I have been upgrading from 2.5 for all those versions. I have also never used any download, except for patches, etc.
    It was not until I upgraded from PS to Production Studio, that I had a "full-version" of PS, between then and version 2.5. Everything else was an upgrade disc, purchased directly from the Adobe Store.
    I would also think that if you are running the trial, it would not care what other Adobe programs you have, or had, but could be wrong on this.
    I would only download any trial directly from Adobe, and no where else.
    Good luck,
    Hunt

Maybe you are looking for