Serial number not valid...should be valid!

This is for CS6 Master Collection. I have a valid serial however upon installation it says it's not valid. Please help!  This serial was distributed directly from Adobe.

Are you trying to type in a letter where it should be a number?
https://www.adobe.com/account.html for your Adobe orders page... or
Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html
or
Online Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

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