Serial number not working in trial

Hi there we received our serial number yesterday for After Effects CS4 (windows) and I have tried placing this code in the boxes provided (when the prompt appears on the trial version) but it tells me the number is incorrect. I have uninstalled the trial version from my machine and downloaded the version from my LWS area but it still comes up with the trail version and prompts.
Can you please tell me what I need to do to rectify the problem?
Thanks.

Try re-installing it in your admin account. I had the same issue this evening while re-installing the Web Premium CS4. I forgot that Adobe wants you to install their products in your admin account. I logged off, logged into my admin account and the installer accepted the serial numbers.
Obialor

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