Serial Number of my MacBook Air is unavailable? help!

Hi, I have a MacBook Air Model A1369. When I go to the apple in about this Mac the serial number of the Mac says its unavailable.  Does anybody knows why? And don't know if thats why my iMessage, FaceTime and Find my Mac won't work!

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider to have the problem corrected. Reinstalling the OS will have no effect.
Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.
If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
Keeping your confidential data secure during hardware repair
Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.
*An SSD doesn't need to be zeroed.

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