Serial number on photoshop elements 12 won't work

Just bought this software, but serial number won't register

When I bought Elements 11 at Best Buy in the US, there was a redemption-code on the box that I had to type into a website, that was also specified on the box, to get the serial number:
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html#productboxorprepaidcar d

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