Serial number on Photoshop Elements 13 box not long enough.

Serial number on Photoshop Elements 13 box has 18 digits, but serial number screen displayed when initializing from CD wants 24 digits. Putting in 18 is not enough to be able to move to next step. What do I do?

Whatever number you are trying to use is not a serial number.  The serial number is normally found on whatever box/case the disc is in, not the outer packaging (otherwise anyone could use it).    What you are looking at might be a redemption code, which is what you use to acquire a serial number.
Find your serial number quickly
Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

Similar Messages

  • Serial Number in System Info is Not Long Enough

    I have deactivated CS5 from Computer A, noting the System Info before deactivating, which included a Serial Number.
    When trying to re-install CS5 on Computer B, the Serial Number is not long enough.
    This CS5 is a student edition.

    did you get the serial number from Help>System Info, where it says "Serial Number"?  because, if so, that's not the serial number.  In fact, it's not even close.  my actual serial number started with 1 while the "serial number" in the System Info started with 9.
    when you deactivated from the old computer, did you check the box to erase the serial number from the computer upon activation?  If not (i.e., the serial number is supposedly still on the old computer), i've heard that if you start a reinstall of CS5 on the old computer, it will fill in the serial number at that screen.  I don't know this for sure because the OS on my old computer literally crashed in an irreparable way immediately after I deactivated CS5.
    If it isn't a student edition (you must not have the box - the box would clearly say so), then the only way to get the serial number is to know the email address that it may have originally been installed under.  Even that may not work,  when I spoke to Adobe support (after waiting 3 hours on my digital phone), I gave then every email address that I could imagine having used and did not find the record of my initial installation.
    Again, good luck

  • Hello, I lost the serial number of Photoshop Elements 6 and I lost the box.

    Hello, I lost the serial number of Photoshop Elements 6 and I lost the box. How can I do thanks for the help.

    Did you ever install and register it? If so, you can find the serial number by going to the main page of adobe.com and looking for My Adobe (it was up by the search box on the upper right the last time I looked, but it moves around). Work through the links there and you can retrieve it from adobe's records. You might want to consider writing it on the disc itself for future reference.

  • Can't find my serial number for Photoshop Elements 9

    Can't find my serial number for Photoshop Elements 9 which I purchased in a bindl with Premiere Elements two years ago. Now, after reinstalling Windows on my desktop I need to register my Adobe products again. They were bought by Internet. No disks or boxes. In My Adobe account there is the serial number for Premiere Elements and nothing about Photoshop Elements. How can I get my purchase again?

    please contact adobe support they will help you
    http://helpx.adobe.com/in/contact.html?product=photoshop-elements&topic=activating-my-prod uct-or-serial-number-issues

  • How do I deactivate my serial number on Photoshop Elements 8

    Please tell me how I deactivate my serial number on Photoshop Elements 8? I went to uninstall the program from Windows Control Panel, and the wizard prompted me to "deactivate my serial number" by selecting it from the Help menu. However, after I exited the uninstaller and opened up PE8 there appears to be no selection for "deactivating" from the help menu.

    First of all, just to be sure . . . are you trying to deactivate via PSE8 Editor or PSE8 Organizer? Make sure that you are going to the Help menu in Editor because Organizer will not offer the deactivation option.
    If you are not seeing the deactivation option in the Help menu in Editor there may be some corruption in the activation information stored on your computer. Your best bet would be to initiate a chat with Adobe: Contact Customer Care

  • I need help to find the serial number for Photoshop Elements 11

    Hi! I need help to find the serial number for Photoshop Elements 11 I downloaded last year on Apple Application Store.. I have been using photoshop on mac for over a year and now need the serial number to be able to use it on macbook. I looked up Adobe's website for help but found none and noone to ask for support.. Any ideas how I can get the serial number using the App Sore bill I have?

    Please post Photoshop Elements related queries over at
    http://forums.adobe.com/community/photoshop_elements

  • How can i retrieve my serial number for photoshop element 12

    how can i retrieve my serial number for photoshop element 12

    http://www.adobe.com/go/learn_findserialnumber_en
    Let me know if this works.
    Regards,
    Shane.

  • Finding my serial number for photoshop elements 10

    finding my serial number for photoshop elements 10

    Is this a new purchase or an older purchase that is being re-installed? Where did you buy the program? Did you buy a download or DVD?

  • How do i find my serial number for photoshop elements 12

    Where is serial number? none of the numbers on my photoshop box are long enough and the program is locking me out until I register.

    Usually found inside the box. Not on the disk wrappers or sleeve but by pulling out the white cardboard inner-box.

  • Where is my serial number for Photoshop elements I just bought?

    Where is my serisl number for photoshop elements 12 I just bought?

    Gomarkc please see Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html for information on how to locate your serial number.

  • Cannot find serial number on Photoshop Elements 13 box?

    I purchased Adobe Photoshop Elements 13 from Amazon, received the box, but cannot find a serial code.
    There was no insert in the box, it's not on the DVD sleeve, and the Adobe sticker on the back of the box was covered by another barcode sticker.  When I tried to carefully remove the top sticker it tore the lower one and now I cannot read that either.  What do I do?

    See if anything in here helps: http://helpx.adobe.com/x-productkb/global/find-serial-number.html

  • How to deactivate the serial number for photoshop elements that is not installed or available?

    I have a version of Photoshop elements that has been uninstalled and is no longer available to reinstall.  When I uninstalled from an old computer, I failed to deactivate the serial number.  How can I do that without reinstalling?
    Thanks
    keithz

    Wow, I tried the "chat" option and waited for 30 minutes....no one ever helped.....so I called a customer service number for the creative club option and they promised to put me though to someone who could deactivate my product.....waited another 30 minutes on hold.  So then I called the sales department and wow, just as I thought......someone took my call right away.  (Please note that the computer that the software I am trying to deactivate has been reformatted and I am unable to deactivate in that manner).  I asked the poor sales rep, why on earth would I spend hundreds of dollars for new software when the only people who you can get to help you are the sales people.  I think I will stick with free open source applications........this is so not worth it......

  • My serial number for Photoshop Elements 7 does not work.

    I downloaded Photoshop Elements 7 but my registered serial number does not work.

    Error "The serial number is not valid for this product" | Creative Suite

  • How to retrieve a lost serial number for Photoshop Elements 13 with incomplete setup and not yet registered

    Cant activate my new Photoshop software as no serial number. Used redemption card to download software. Set up Adobe account but no serial number listed and no email received to my email. What now??????

    You are actually in the wrong forum
    Elements Forum
    But this might help
    Troubleshoot installation | Photoshop Elements, Premiere Elements | Windows

  • Question about serial number on photoshop elements 10.

    Hi I just installed photoshop elements 10 on my laptop using disc 2 for the 64 bit connection but I figured out I only have 32 bit connection. How do I safely remove photoshop and then load again using disc 1 for 32 bit connection. After I installed from disc two I was not prompted for further discs and an error box popped up regarding istallation; however, the photoshop icon is on my desktop and will lauch when I click it. My concern is if I remove photoshop from disc 2 to install from disc 1 when I have a problem with the fact that i already put the serial number in. I wasn't prompted to create a adobe account during installation. Any suggestions/help would be appreciated. Thanks

    1) First, if you have 32 bit operating system only then you will not be able to install elements using disc 2 , it would have prompted the error message at the time of installation only.
    2) If you still want , you can uninstall the photoshop and then install the elements from disc 1 without any issue.

Maybe you are looking for

  • How to create the report in given format???

    Hi there, My table view gets the report in this format. Unit -----Report-----Sum u1----------A---------s1 u1----------B---------s2 u2----------A---------s3 u2----------B---------s4 U3----------A---------s5 U3----------B---------s6 I need report in th

  • VA01 Sales order - Header-- Accounting tab need to add a field

    Dear All, The requirement is, 1. I need to add a field in Sales order. Path for the same is as follows: VA01> Goto> Header--> Accounting tab 2. The field will be a date field that needs to calculate date on. a)create a new field. ex - zchdt (chq due

  • Crystal ActiveX Runtime Lib: Change text data source path at run time.

    We have some PCs running Crystal Reports 10 and some running CR 9 and 8.5. For each PC, we set up a System DSN ODBC data source (in Control Panel - Administrative Tools) for pulling data from text files to generate reports. Recently we wrote some rou

  • Autoconfig faild after database upgrade to 10.2.0.1

    Hi I am upgrading the database from 9.2.0.6 to 10.2.0.1 with R11.5.10 on rhel4 linux. I am referring Doc "Oracle Applications Release 11i with Oracle 10g Release 2 (10.2.0.3) [ID 726982.1]". I have only one issue that when i am running autoconfig on

  • WD ABAP @ Access mime html object

    Hello All, Need help in understanding how do I get the URL of a mime HTML object in WD ABAP application. I need this URL of the mime object so that I can fire exit plug with this URL at runtime in the applicaiton. Please assist. Thanks and Regards, S