Serial Number problem Adobe Acrobat Pro XI - Illustrator CS6

Bonjour
J'ai reçu hier les programmes  Adobe Acrobat Pro XI et Illustrator CS6 par mon Université. J'ai reçu aussi les deux licences qui vont avec. Maintenant quand j'essaie de introduire les deux licences un message "we are unable to validate this serial number……." s'affiche. Je devrais contacter le service client, mais il y a pas de numéro de telephone et la chat marche jamais…..
Est ce que quelqu'un a déjà une solution ?
Les deux programemes vont être installe sur un Macbook Pro 2.4 GHz Intel Core i5 avec une version du OsX 10.8.5.
Merci
Michele

Bonjour,
Tout est là : Contacter l’assistance clientèle
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