Serial number problem and downloads

I had to do a hard re-set of my Centro to remove Versamail since the Palm OS can't recognize the GoDaddy cert on our server.  When I attempted to reload my bonus software, namely documents to go, the program said my serial number was not valid.  When I originally installed the software last December there was not a problem with the serial number being recognized.  I have tried every imaginable combination of "O" and "0" in the number and with all caps and no caps.  Nothing works. 
Please help.
Post relates to: Centro (Sprint)

Hello and thank you for using the Palm Help Forums!
Strange....
Well, I do apologize for the inconvience. If it helps there are no "O's" in any Palm serial number. They would be zeros. You may need to talk to godaddy if it's still not recognizing your serial number correctly.
Post relates to: Treo 800w (Sprint)

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